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Mercedes-Benz of Union
Union, NJ
827 Reviews
Courtesy Vehicles
As a Ray Catena client, to make life easier when you visit our Service Center with an appointment, you'll receive a complimentary Mercedes-Benz Courtesy Vehicle. We have a large loaner car fleet to ensure Ray Catena clients still get to drive a Mercedes-Benz. Please contact a Service Coordinator to make the necessary arrangements.
Shoe Shine
Ray Catena Owners can also utilize our Shoe Shine Service in the time-honored tradition of professionals taking a break from their busy schedules to have their shoes cleaned and polished while relaxing in our lounge.
Monday through Friday 9:00 AM- 2:00 PM
Car Wash
When you're a Ray Catena client, there's no excuse to drive around town in a dirty Mercedes-Benz. Ray Catena clients can get complimentary car washes at any of our New Jersey or New York locations.
Monday- Friday 9AM-4PM
*Hours vary from location to location
Guest lounge
Ray Catena clients are welcome to relax in our Guest Lounge, where they can enjoy a cup of coffee, an espresso, or cold beverage. Our lounge also features a business center with high speed Wi-Fi so you can check your email, find out how the market is doing, or just surf the net. Feel like a game of pool? Our lounge also features a regulation sized pool table!
Café
And while you're here, feel free to stop buy our Café featuring a full selection of wraps, salads and other delicious selections to choose from. Sit back, relax and enjoy! Bon Appétit.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 8:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 827 reviews
November 26, 2011
Chris is a great guy. Provides a friendly atmosphere with no hustle whatsoever. Goes out of his way to get you the car you want. Takes you through the sales process and makes you feel very comfortable throug no hustle whatsoever. Goes out of his way to get you the car you want. Takes you through the sales process and makes you feel very comfortable throughout the whole process. He is a very pleasant person with good human relations. More
by dyamoah
Employees Worked With
Chris Popin, Chris Popin
November 24, 2011
This is our second car purchase from Ray Catena Mercedes Benz of Union. We had a great experience both times and continue to experience excellent customer service with them. Top notch. Benz of Union. We had a great experience both times and continue to experience excellent customer service with them. Top notch. More
by jesgun
Employees Worked With
Chris Popin, Brian Thiel, Chris Popin
November 05, 2011
Pure Pleasure to deal with , from beginning to end . Gm George was also pleasure to deal with always polite and professional. Great experience will continue to make purchases in future at this dealership George was also pleasure to deal with always polite and professional. Great experience will continue to make purchases in future at this dealership More
by Jz53
August 29, 2011
This dealership sets the benchmark for customer service. Once I selected the car of my dreams, they served me lunch in their in-house bistro! I even had my shoes shined! They said they will wash my car anyt Once I selected the car of my dreams, they served me lunch in their in-house bistro! I even had my shoes shined! They said they will wash my car anytime I want. Anytime. For FREE! I found out later that they won Mercedes Benz's highest honor Best of the Best 3 years in a row, and JD Powers Best Service Department Award. I will NEVER go anywhere else! How could I??? More
by jonathan60
August 05, 2011
A friendly, welcoming facility, that was immaculate, very responsive, most helpful and informative. Salesperson followed up all details, was ready for us in every way and never gave us the feeling that he wa responsive, most helpful and informative. Salesperson followed up all details, was ready for us in every way and never gave us the feeling that he was rushed or uninformed. He took the time to make sure we were comfortable and knowledgeable about the car we chose.And he also made sure we were comfortable in the showroom and toured us through the facility. (Which is above and beyond!)I would definitely recommend Ray Catena of Union and especially Salesperson, Richard Davila.Both received our highest recommendation for courtesy and customer support. More
by A1067F
Employees Worked With
Richard Davila
July 31, 2011
I felt the service was perfect. The staff was able to answer all questions with out hesitation. Very friendly and eager to help. Kathee was also there to help, and both her and John seemed to be ready answer all questions with out hesitation. Very friendly and eager to help. Kathee was also there to help, and both her and John seemed to be ready and waiting for us after we decided to purchase the mercedes. More
by bpinkham
July 28, 2011
I got the dealership on line inquiery and in 2 days I was in a Certified Benz. Fast and curtious dervice with 100% overview of the car I was buying. No pressure, just a great experience. in a Certified Benz. Fast and curtious dervice with 100% overview of the car I was buying. No pressure, just a great experience. More
by Robert B Impallomeni
Employees Worked With
Tom Zecca, Tom Zecca
