Mercedes-Benz of Union

Great Customer Service and Great Sales People Going to Mercedes i had given a call first and asked to come in. I was expecting to start a car search then and there but to my surprise the sales ass Going to Mercedes i had given a call first and asked to come in. I was expecting to start a car search then and there but to my surprise the sales associate i spoke to had already set up cars and a list of prices and offers for me to meddle in. It was great and took some of the stress of looking at cars way ou to fmy price range. He was very helpful and friendly.Anyone ever get a chance to go there look for John Farrell. More

"Excellent and unique experience on my first Mercedes Benz" I got a GL 450 2014 and this one was my firts Mercedes Benz. It was a great experience and the professionalism of my sale representative Rich Kazdan w I got a GL 450 2014 and this one was my firts Mercedes Benz. It was a great experience and the professionalism of my sale representative Rich Kazdan was excellent, as well the concierge William Reyes was great. He explained in detail the technology on the car. His patience to explain and his knowledge on the product was something that I never see before in a customer service. I am teacher, and I can see the difference with others dealers. The all service in Ray Catena Mercedes Benz route 22, from the first step at the main door, too the good bye at the end was unique and "Excellent" I will definitely recommend this dealer, and I will certainly be back to here for my next car. R.C. El Unico More

Great Experience I Purchased a C300 as a retirement gift. This was my first time at Ray Catena, but it certainly won't be my last. I was fortunate enough to encounter I Purchased a C300 as a retirement gift. This was my first time at Ray Catena, but it certainly won't be my last. I was fortunate enough to encounter Mr. Gary Wilson who assisted me with the sale. He was kind enough to go over all of the things the car offers against other models that I had looked at such as the Audi A3. Mr. Wilson was kind enough to take the time needed to ensure that an informed decision was being made regarding my purchase. In the end, I left with my 2014 and a great big smile. Thanks to Gary and the staff there who made the purchase a great experience. I have already been back to get the car cleaned (which is complementary) and received the same excellent service. I have sent my sister to Gary Wilson and she purchased a 2011 SUV. I will certainly be back when it's time for my next car!!!! More

WGFam loaded with smiles about my GLK350W4 My husband surprised me with my first Benz. I went in the dealership with the idea of just looking, and came out a new SUV owner. I've driven many hi My husband surprised me with my first Benz. I went in the dealership with the idea of just looking, and came out a new SUV owner. I've driven many high end vehicles but, never a Benz. I also vowed that I would purchase a luxury car, since I already own one and a truck. Well after dealing with Chris Popin's excellent service and patience, I am more in love with the vehicle, than the day hubby purchased it. He made me feel so comfortable with all the functions and even threw in a couple perks. Out buying process went so smoothly, I contemplated on purchasing hubby a matching vehicle. He doesn't know but, I plan to surprise him for our anniversary, with one he said he liked while we were there. I can't thank Chris & Catena enough, for the most pleasant car buying experience ever! More

CPO purchase I was having my 2005 Mercedes serviced by Ray Catena Mercedes and decided to "window shop" while waiting. Their selection of CPOs was impressive, and I was having my 2005 Mercedes serviced by Ray Catena Mercedes and decided to "window shop" while waiting. Their selection of CPOs was impressive, and my window shopping turned into a car buying day. My sales rep. Victor Kaczynski tried his best to get me into a 2013 C300, but while we could not meet on a price in my range, he continued to hunt inventory and showed me a gorgeous 2011 C300; the price was right and we closed the deal. All through the process Victor was the consumate professional, I was comfortable and at no time pressured, the entire process was one of the most enjoyable sales experiences The Ray Catena family pampers you and makes the customer feel special. I highly recommend this dealership and Mr. Kaczynski. More

Purchase 2014 CLA250 My first Mercedes I was actually unsuccessfully shopping for a Jaguar and stopped by Ray Catena Mercedes. It was a refreshing experience, the staff was friendly and res I was actually unsuccessfully shopping for a Jaguar and stopped by Ray Catena Mercedes. It was a refreshing experience, the staff was friendly and respectful. My sales rep. Victor Kaczynski had me feeling right at home. The procedure was quick and stress free and he was very professional. Hands down one of the best sales rep. I ever met. I will most definitely purchase my next vehicle from Ray Catena Mercedes Benz of Union. Should you visit there ask for Victor Kaczynski for guaranteed satisfaction. More

My 1st Mercedes My 1st experience with Mercedes was when I visited Ray Catena-Union. I was greeted at the door and introduced to my Sales and Leasing Rep., Victor Kac My 1st experience with Mercedes was when I visited Ray Catena-Union. I was greeted at the door and introduced to my Sales and Leasing Rep., Victor Kaczynski. Vic listened to what I was trying to accomplish, understood my position and preceded to show me cars that fit exactly what I was looking for. He made the experience stress free and worked closely with me to get everything I wanted. His knowledge and professionalism were outstanding and I look forward to working with him again in the future and referring others to him as well. More

CPO Exchange We initially purchased a Mercedes CPO car but decided it was not the right car for us. We were able to exchange it within the 7 day CPO exchange peri We initially purchased a Mercedes CPO car but decided it was not the right car for us. We were able to exchange it within the 7 day CPO exchange period. Anthony worked with us to facilitate the return especially since we would have about 300 miles over the 500 mile exchange allowance (we live in Pittsburgh). Anthony worked to find us several options to exchange for and to ensure that the exchange went smoothly. All in all we are satisfied with our dealings with Ray Catena Mercedes and would consider purchasing another car from them in the future. More

Great Dealership ! Chris Popin is a excellent at his job and made the purchase of my car as smooth as possible for me! great experience! ! Chris Popin is a excellent at his job and made the purchase of my car as smooth as possible for me! great experience! More

AMAZING DEALERSHIP, AMAZING TEAM! I am giving the Ray Catena Mercedes Benz of Union dealership 11 Stars! I am new to Mercedes Benz vehicles owning Land Rovers and a Lexus before. I w I am giving the Ray Catena Mercedes Benz of Union dealership 11 Stars! I am new to Mercedes Benz vehicles owning Land Rovers and a Lexus before. I was made comfortable with my vehicle and the whole Ray Catena Union team went OVER and ABOVE to see that my experience was excellent! I am thrilled with my new truck and can't thank them enough for everything! I would recommend Ray Catena Mercedes Benz of UNION to every friend for exceptional service, communication, professionalism and comfort as well as a level of excellence in a vehicle. More