Mercedes-Benz of Union

Didnt even get a change to get the sales guy's name. went in looking for a CPO S550, called ahead and the car was supposed to be "pulled aside" for me. I got there and waited exactly an hour for someone went in looking for a CPO S550, called ahead and the car was supposed to be "pulled aside" for me. I got there and waited exactly an hour for someone to even attend to me. Now, I know I am not an attractive guy, but I was there to buy. I only sat for about 5 min and tried to negotiate a fair price of $3,000 off of list price, I hoped we would meet in the middle-- but the sales guy told me they had no room to move. REALLY bro? someone is clearly not doing their job and the used car manager is buying his cars way over book, I'd be more than happy to help allocate vehicles for this dealer, so they can also increase their profit margins. My parents had been customers of Ray Catena Edison since 1997, but moved to MB Brooklyn with Doug Wells about a year ago. Same story here.. customer service left out the door with Doug Wells. I took care of my life & family, but they didn't take care of my car. More

Zero Pressure Unique Sales Experience. I want to start by saying that I HATE BUYING CARS. The entire experience keeps me up at night. I generally do my research, know which car I want, wh I want to start by saying that I HATE BUYING CARS. The entire experience keeps me up at night. I generally do my research, know which car I want, what options I want, and generally the price that I would like to pay. Purchasing my first CPO car was a bit nerve racking however the moment I walked in the door, I realized that this would be a different experience. I've purchased from Ray Catena Lexis before, and this experience was even better. The showroom is immaculate and has both new and CPO cars intermingled. The receptionist got up from her char, walked towards my wife and I and then walked us to our sales person. Joe Natale and Tim Antoniszyn were two of the most competent, professional and enthusiastic salesmen I've ever encountered. You can tell that they really love their job. I think we were offered something to drink by 10 different people. We were shown every car we wanted to see (I did my research and knew which one I wanted) and ended up purchasing the car on the spot. At delivery, Joe didn't like mats that were in the car and made sure they put both new cloth and new all weather mats into the vehicle. Their delivery specialist went over every single piece of technology. So, here is the best part. They don't have that dreaded finance guy that you get handed off too. You don't make your deal, and then the finance guy tries to sell you the extended warranty, the tire package, the super deluxe roadside assistance. It simply doesn't happen. Joe and Tim started the process, and ended the process. They worked as a team throughout the entire deal and I was thoroughly impressed. The general manager, James Costello is also a gentleman. I knew him when he worked at a competitor brand and quite frankly, I'm glad he is at Ray Catena Mercedes. It is our first Mercedes but it will not be our last. I believe that James, Joe, and Tim will service our family's vehicle needs for years to come. Kudos! More

Great Customer Service and Great Sales People Going to Mercedes i had given a call first and asked to come in. I was expecting to start a car search then and there but to my surprise the sales ass Going to Mercedes i had given a call first and asked to come in. I was expecting to start a car search then and there but to my surprise the sales associate i spoke to had already set up cars and a list of prices and offers for me to meddle in. It was great and took some of the stress of looking at cars way ou to fmy price range. He was very helpful and friendly.Anyone ever get a chance to go there look for John Farrell. More

"Excellent and unique experience on my first Mercedes Benz" I got a GL 450 2014 and this one was my firts Mercedes Benz. It was a great experience and the professionalism of my sale representative Rich Kazdan w I got a GL 450 2014 and this one was my firts Mercedes Benz. It was a great experience and the professionalism of my sale representative Rich Kazdan was excellent, as well the concierge William Reyes was great. He explained in detail the technology on the car. His patience to explain and his knowledge on the product was something that I never see before in a customer service. I am teacher, and I can see the difference with others dealers. The all service in Ray Catena Mercedes Benz route 22, from the first step at the main door, too the good bye at the end was unique and "Excellent" I will definitely recommend this dealer, and I will certainly be back to here for my next car. R.C. El Unico More

Great Experience I Purchased a C300 as a retirement gift. This was my first time at Ray Catena, but it certainly won't be my last. I was fortunate enough to encounter I Purchased a C300 as a retirement gift. This was my first time at Ray Catena, but it certainly won't be my last. I was fortunate enough to encounter Mr. Gary Wilson who assisted me with the sale. He was kind enough to go over all of the things the car offers against other models that I had looked at such as the Audi A3. Mr. Wilson was kind enough to take the time needed to ensure that an informed decision was being made regarding my purchase. In the end, I left with my 2014 and a great big smile. Thanks to Gary and the staff there who made the purchase a great experience. I have already been back to get the car cleaned (which is complementary) and received the same excellent service. I have sent my sister to Gary Wilson and she purchased a 2011 SUV. I will certainly be back when it's time for my next car!!!! More

WGFam loaded with smiles about my GLK350W4 My husband surprised me with my first Benz. I went in the dealership with the idea of just looking, and came out a new SUV owner. I've driven many hi My husband surprised me with my first Benz. I went in the dealership with the idea of just looking, and came out a new SUV owner. I've driven many high end vehicles but, never a Benz. I also vowed that I would purchase a luxury car, since I already own one and a truck. Well after dealing with Chris Popin's excellent service and patience, I am more in love with the vehicle, than the day hubby purchased it. He made me feel so comfortable with all the functions and even threw in a couple perks. Out buying process went so smoothly, I contemplated on purchasing hubby a matching vehicle. He doesn't know but, I plan to surprise him for our anniversary, with one he said he liked while we were there. I can't thank Chris & Catena enough, for the most pleasant car buying experience ever! More

CPO purchase I was having my 2005 Mercedes serviced by Ray Catena Mercedes and decided to "window shop" while waiting. Their selection of CPOs was impressive, and I was having my 2005 Mercedes serviced by Ray Catena Mercedes and decided to "window shop" while waiting. Their selection of CPOs was impressive, and my window shopping turned into a car buying day. My sales rep. Victor Kaczynski tried his best to get me into a 2013 C300, but while we could not meet on a price in my range, he continued to hunt inventory and showed me a gorgeous 2011 C300; the price was right and we closed the deal. All through the process Victor was the consumate professional, I was comfortable and at no time pressured, the entire process was one of the most enjoyable sales experiences The Ray Catena family pampers you and makes the customer feel special. I highly recommend this dealership and Mr. Kaczynski. More

Purchase 2014 CLA250 My first Mercedes I was actually unsuccessfully shopping for a Jaguar and stopped by Ray Catena Mercedes. It was a refreshing experience, the staff was friendly and res I was actually unsuccessfully shopping for a Jaguar and stopped by Ray Catena Mercedes. It was a refreshing experience, the staff was friendly and respectful. My sales rep. Victor Kaczynski had me feeling right at home. The procedure was quick and stress free and he was very professional. Hands down one of the best sales rep. I ever met. I will most definitely purchase my next vehicle from Ray Catena Mercedes Benz of Union. Should you visit there ask for Victor Kaczynski for guaranteed satisfaction. More

My 1st Mercedes My 1st experience with Mercedes was when I visited Ray Catena-Union. I was greeted at the door and introduced to my Sales and Leasing Rep., Victor Kac My 1st experience with Mercedes was when I visited Ray Catena-Union. I was greeted at the door and introduced to my Sales and Leasing Rep., Victor Kaczynski. Vic listened to what I was trying to accomplish, understood my position and preceded to show me cars that fit exactly what I was looking for. He made the experience stress free and worked closely with me to get everything I wanted. His knowledge and professionalism were outstanding and I look forward to working with him again in the future and referring others to him as well. More

CPO Exchange We initially purchased a Mercedes CPO car but decided it was not the right car for us. We were able to exchange it within the 7 day CPO exchange peri We initially purchased a Mercedes CPO car but decided it was not the right car for us. We were able to exchange it within the 7 day CPO exchange period. Anthony worked with us to facilitate the return especially since we would have about 300 miles over the 500 mile exchange allowance (we live in Pittsburgh). Anthony worked to find us several options to exchange for and to ensure that the exchange went smoothly. All in all we are satisfied with our dealings with Ray Catena Mercedes and would consider purchasing another car from them in the future. More