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Mercedes-Benz of Union
Union, NJ
817 Reviews
Courtesy Vehicles
As a Ray Catena client, to make life easier when you visit our Service Center with an appointment, you'll receive a complimentary Mercedes-Benz Courtesy Vehicle. We have a large loaner car fleet to ensure Ray Catena clients still get to drive a Mercedes-Benz. Please contact a Service Coordinator to make the necessary arrangements.
Shoe Shine
Ray Catena Owners can also utilize our Shoe Shine Service in the time-honored tradition of professionals taking a break from their busy schedules to have their shoes cleaned and polished while relaxing in our lounge.
Monday through Friday 9:00 AM- 2:00 PM
Car Wash
When you're a Ray Catena client, there's no excuse to drive around town in a dirty Mercedes-Benz. Ray Catena clients can get complimentary car washes at any of our New Jersey or New York locations.
Monday- Friday 9AM-4PM
*Hours vary from location to location
Guest lounge
Ray Catena clients are welcome to relax in our Guest Lounge, where they can enjoy a cup of coffee, an espresso, or cold beverage. Our lounge also features a business center with high speed Wi-Fi so you can check your email, find out how the market is doing, or just surf the net. Feel like a game of pool? Our lounge also features a regulation sized pool table!
Café
And while you're here, feel free to stop buy our Café featuring a full selection of wraps, salads and other delicious selections to choose from. Sit back, relax and enjoy! Bon Appétit.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 8:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 817 reviews
November 18, 2014
Very patient, worked with me Mia was the sales person who found me my car. She went through all the paper work with me. Dan was the manger. He was very friendly and generous. Also Mia was the sales person who found me my car. She went through all the paper work with me. Dan was the manger. He was very friendly and generous. Also, the dealership is so big, clean, and beautiful. I love my car! More
by Aida Nikovic
November 08, 2014
Red Carpet Experience We live in NYC and own one c300 and one ML350. We have been to many luxury brand car dealerships before and Mercedes is truly one of very few brands We live in NYC and own one c300 and one ML350. We have been to many luxury brand car dealerships before and Mercedes is truly one of very few brands that truly maintain very high standards in terms of their product quality control as well as dealership quality management. After visiting so many Mercedes dealerships and owning some Mercedes, you naturally start seeing the difference among all these wonderful dealerships. Mercedes's Dealers all pretty much hold a fairly good standards in terms of business operation, customer services and their building appearance (yes, it's a requirement), however, Ray Catena is one of the best out of all these good dealerships that we had bought cars with. From the moment you walk in ( without prior schedule ), the friendly receptionist, our account rep (Chris Popin), manager (Bill Zimmerman), test drive (Will Reyes)(no prior schedule), all the way to final product delivery (Chris Cills ), the whole experience is truly exceptional. Mr.Ray Catena's Mercedes building may not be the fanciest building that we have seen, but he truly invested all his resource and energy in his people and business management and the result is amazing customer experience. If you come to Ray Catena (like we do, from NYC), Chris will always be willing to go extra miles to explain, help and take the time not to rush you. Bill is the manager who does not act like other Finance Manager ( compliment, you readers should understand what I mean ), actually he is the opposite, he is more than willing to work out a win-win deals. Truth is he cares about his customer, he even cares more about his reputation than his bonus, so a happy customer can rave about how good his team is. We all have seen Mercedes's amazing marketing and PR efforts, but your experience will come down to who you deal with and who you buy it from. I can tell you, after many years and all those dealerships, only here at Ray Catena, me and my wife truly experience a "red carpet" experience. What's "red carpet" experience?, make sure you do your homework and work with Chris Popin, let their team make your experience like what you see on TV and commercials. Thank you boys, I am looking forward to replacing my wife's car with you guys in the near future! More
by flushingcustomer
Employees Worked With
Chris Cills, Will Reyes, Bill Zimmerman, Chris Popin
November 02, 2014
Great customer service and deals They went out of their way to help us meet our budget. Great dealership and amazing service! Chris Popin was extremely attentive. He really went above They went out of their way to help us meet our budget. Great dealership and amazing service! Chris Popin was extremely attentive. He really went above and beyond. More
by Bj89
Employees Worked With
Chris Popin
October 20, 2014
2014 CLA250 Jupiter Red I am extremely happy with the purchase of my 2014 CLA250 today. I was recommended to Mia Conti who assisted my friend with her purchase before and as I am extremely happy with the purchase of my 2014 CLA250 today. I was recommended to Mia Conti who assisted my friend with her purchase before and assisted her family as well. Such a wonderful person to work with, she is not pushy at all she waited for me to do my research, think it over and just contact her when I was ready to make the move. Went to see two other dealership besides ray catena union and hands down the other Benz dealerships cannot even compare to them. Their service matched exactly the quality of cars they sell which are perfect! More
by Janiban86
October 05, 2014
Very smooth buying experience I don't have much time to call but email communication is great. No hard selling experience and very efficient. After price is set, everything just fl I don't have much time to call but email communication is great. No hard selling experience and very efficient. After price is set, everything just flows. My younger girl also enjoyed a little breakfast there. More
by Jun Kang
October 04, 2014
Excellent Experience Chris Popin was our sales rep...he could not have been more friendly, thorough, and knowledgeable. We will definitely be returning customers. Thanks Chris Popin was our sales rep...he could not have been more friendly, thorough, and knowledgeable. We will definitely be returning customers. Thanks so much. More
by Frances Chan
Employees Worked With
Chris Popin
October 03, 2014
Excellent services This is the third car we purchased, and we are really satisfied with the services. Excellent job especially to our sales rep Mia Conti, thank you so m This is the third car we purchased, and we are really satisfied with the services. Excellent job especially to our sales rep Mia Conti, thank you so much! More
by Bettina8
Employees Worked With
October 03, 2014
Exceptional My family and I have long been MB customers. We love the look & the feel of the drive...but, the exceptional rapport and dedication from the team at R My family and I have long been MB customers. We love the look & the feel of the drive...but, the exceptional rapport and dedication from the team at Ray Catena Union, particularly Chris Popin, reinforces our mutual loyalty and continued business. More
by Tamara10032
Employees Worked With
Chris Popin
October 01, 2014
Fantastic Customer Experience As a BMW owner since 2000, I was interested to see what Mercedes Benz had to offer, as I was in the market for a new car. Fully expecting to make a qu As a BMW owner since 2000, I was interested to see what Mercedes Benz had to offer, as I was in the market for a new car. Fully expecting to make a quick visit and then head down to my BMW dealer, I was surprised by the knowledgable and friendly customer experience that Victor Kaczynski provided to me. He really made a great impression on me and was the reason I made the switch to Mercedes after 14 years. Yes Mthe Mercedes C class is a great vehicle, but the courteous unhurried, respectful service that I recieved every step of the way, from initial inquiry to signing on the bottom line is what made the deal. I don't know about the rest of your sales reps, but if they are all like Victor, you guys must be selling a xxxx of a lot of cars. Simply put Victor is as good as it gets and a credit to your organization. Thanks for a great experience, and looking forward to doing business with you in the future.. Regards Manny D More
by mannyd1161
Employees Worked With
Victor Kaczynski
September 26, 2014
Ultimate customer service My experience at Ray Catena surpassed any expectations I ever could have imagined. Every staff member was friendly, kind, helpful, and professional. My experience at Ray Catena surpassed any expectations I ever could have imagined. Every staff member was friendly, kind, helpful, and professional. I have dealt with many car dealerships over the years, but Ray Catena is on another level. My experience was so positive and refreshing, I never see myself ever going anywhere else. Victor Kaczynski was my salesman. He was by far, the most amazing dealer I have ever had the pleasure of working with in 30 years. He was knowledgeable, professional, HONEST, friendly, and very respectful of my time. It's because of my whole experience at Ray Catena, but especially Victor, that I know I will be back in the future to purchase a new car from him. More
by JGHunion
Employees Worked With
Victor Kaczynski
