Mercedes-Benz of Union

Helpful, knowledgeable and friendly Christopher Bradfield, product concierge, was incredibly patient and helpful in delivering our 350 ML. He went over all details and answered all our Christopher Bradfield, product concierge, was incredibly patient and helpful in delivering our 350 ML. He went over all details and answered all our questions. He obviously loves his job and the products that he is working with, that much is abundantly clear. More

Ray Catena Mercedes Benz Nicholas Bradfield the product concierge was a great help today. He offered my wife and I great assistance on the Mercedes we just purchased today. H Nicholas Bradfield the product concierge was a great help today. He offered my wife and I great assistance on the Mercedes we just purchased today. He was very helpful and knowledge able the product and knew what he was talking about. More

Review of Mercedes-Benz Union NJ Mr. Victor K was very helpful, friendly and professional. He was very informative from the start and answered all my questions with a great level of e Mr. Victor K was very helpful, friendly and professional. He was very informative from the start and answered all my questions with a great level of experience which made me comfortable in leasing a 2015 C300 sedan. I felt confident in my decision right away and came by after two days to pick up the vechile. Paperwork was also handled pretty well. Mr Victor explained every detail and gave me options explaining my choices. My calls were also answered promptly. Finally, he is a excellent experienced professional. More

First Class Service for First Time MB Buyer From the moment my wife and I stepped into the dealership the service was outstanding. We were greeted by Ed Moravek who was knowledgable and listene From the moment my wife and I stepped into the dealership the service was outstanding. We were greeted by Ed Moravek who was knowledgable and listened to what was important to us in a car. He was a consultant and not a salesman. My wife and I have bought many cars and this by far was the best experience and service we have ever had and unlike the horrible experience most people have when purchasing a car. Ed walked us through the purchase options, was patient and we were never rushed. After purchasing our MB, Nicholas Bradfield was our concierge who spent an hour with us to review every feature of the car and how to program everything. Nicholas was clear and patient in his instructions and never rushed us. He offered for us to call him at any time and would even stop by our house to help program any feature. All around the serve and experience was first class and far exceeded our expectations. Thanks Ed and Nicholas!!! More

stan excellent customer service i called the dealership on 08/ 27/2015 and salesman STAN BAUM pick it up the phone he was very professional and straight forward to the point he giv i called the dealership on 08/ 27/2015 and salesman STAN BAUM pick it up the phone he was very professional and straight forward to the point he give me a good deal over the phone when we get there me and my wife everything was ready and the car clean and ready to go ....... we got the 2015 GLA More

Great service with a smile The staff made buying a car fast and easy. Thank you Howard Hughes, Troy Dawson and Chris Bradfield for making my experience one to remember. This is The staff made buying a car fast and easy. Thank you Howard Hughes, Troy Dawson and Chris Bradfield for making my experience one to remember. This is my second time purchasing a car from Ray Catena and without hesitation it was my first choice to purchase another car from. Ray Catena is the best car dealer in the country. They really set the bar. More

My man Victor !!! Victor is a Pro, great experience. Made buying a new ML enjoyable and painless. He was helpful but not pushy. Got the car at a great price .I am certa Victor is a Pro, great experience. Made buying a new ML enjoyable and painless. He was helpful but not pushy. Got the car at a great price .I am certainly looking forward to coming back in 3 years!Recommended them to all my friends and family. More

Honest, Reliable, & Friendly I had an amazing experience at Ray Catena. Everyone who works there was very courteous and catered to my needs. Ed Moravek, who helped me select a C-C I had an amazing experience at Ray Catena. Everyone who works there was very courteous and catered to my needs. Ed Moravek, who helped me select a C-Class that was compatible for me was very helpful and was able to walk me through the process of purchasing vs. leasing a car. As a first time car buyer, I feel great about my decision as well as my purchase. I would most definitely purchase another car from Ray Catena Mercedes-Benz. More

Honest salesman, A+ dealership THIS is what a car buying experience should be like. What sets Mercedes Union apart from the other dealerships my husband and I went to is how they t THIS is what a car buying experience should be like. What sets Mercedes Union apart from the other dealerships my husband and I went to is how they truly pay attention to the smallest detail. I test drove the Mercedes GLA with Mike and signed with Brett.. and they were both fantastic. Just based off of those two, Ray Catena Mercedes in Union nails the perfect balance of professional and casual friendly atmosphere. My 2-year old was all over the place and both Mike and Brett just rolled with it. I really appreciated that because I never felt like I needed to rush and take my son home. I could take my time and really take everything in. (In contrast, when I was at Lexus Edison, some old guy rudely told my husband that Noah was being too loud - which he really wasn't. That pissed off my husband, and we left.) The people I met at Mercedes Union are not pretentious as you'd expect from a luxury car brand. I couldn't remember Brett's name, and it was a comical 5 minutes with the receptionist. It's just a great atmosphere. We happened to come for Customer Appreciation Day and we ate a fantastic complementary barbeque lunch - huge step up from the gnats in the donuts case at Union Volkswagen. Details. My husband wanted to do research before we signed anything, and no one hounded us to come back like I've experienced with other dealerships. Really appreciated that. When we came back, Brett remembered Noah's name and let Noah play with his desk phone and calculator. Again, details. My husband is 100% left brain, so because he knows the leasing formulas for "residual value... something, something," he always asks for the price, then asks for the price breakdown to see if we're dealing with an honest person. Brett gladly showed us the price breakdown when we asked and there were no snake moves or price hiking tricks. Really refreshing to deal with an honest guy. My new car tutorial with Mike was awesome too. He took his time with me and even slowed down and repeated himself when I was getting information overload. I haven't been to Ray Catena's other dealerships, but I think Union Mercedes really sets the standard for car dealerships. Ray really takes care of his employees so in turn they seem to be more inclined to take care of their customers. I highly doubt I'll go anywhere else once my lease is up. More

Victor Kaczynski: friendly, personable, honest, knowledgeble I've driven various luxury autos for the past 15 years - I had never considered Mercedes due to the ostentatiousness associated with the brand, but al I've driven various luxury autos for the past 15 years - I had never considered Mercedes due to the ostentatiousness associated with the brand, but alas, it took but one test drive, and I forgot all about my modesty. My husband and I ended up buying two in a little over a month. Our initial experience at the dealership for the first sales was nothing worth noting. Our second experience was even worse - the salesman was so rude and disrespectful that I regretted ever going through with our purchases. It was only due to an issue we had with the second Benz that the dealership really came through and showed us that there is more to the dealership than one disinterested salesman. This is when James Castello (Sale Manager) and Victor Kaczynski (Sales) came in and rose to the occasion. James, I really want to commend you for the professionalism and fairness you showed us despite the very difficult situation you were dealt. Also, thank you for hooking me up with Victor Kaczynski. As I had mentioned before, I've been driving various brands so I’ve dealt with many salesmen in my 27 years of driving, Victor is nothing short of exemplary. He is friendly, personable, knowledgeable, respectful, honest, and he was sympathetic to my situation. He took time and showed much care in giving me the best service possible. I did not feel like a sales number, but a valued customer. Now this is the kind of experience I would expect from a Mercedes Benz dealership. I am now one happy customer. Thank you James and Victor! More