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Mercedes-Benz of Sudbury - Service Center

Natick, MA

4.7
872 Reviews

872 Reviews of Mercedes-Benz of Sudbury - Service Center

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February 15, 2024

Drew G has been a pleasure to work with. He is very knowledgeable and answered all of my questions. Will be returning back to see Drew. More

by david2morales5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Gourgue
Feb 16, 2024 -

Mercedes-Benz of Sudbury responded

We're glad to know that Drew provided a knowledgeable and helpful service at Mercedes-Benz of Natick! We look forward to seeing you again in the future. Thanks for your review!

February 15, 2024

I brought my car in for maintenance. The customer service was outstanding and the work performed on the car was exceptional. The service manager was especially knowledgeable, profession More

by R3porto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2024 -

Mercedes-Benz of Sudbury responded

We're glad to know you had a great experience with our service department at Mercedes-Benz of Natick. It's always wonderful to receive feedback about the quality work and customer service we strive for. Thanks for choosing us!

February 10, 2024

I have used Mercedes Benz of Natick, MA for service, new brakes/rotors and for flats and other issues for many years now. The work of the service technicians here is excellent- their work will not let you More

by MBfangirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geoff Bosse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Mercedes-Benz of Sudbury responded

We're delighted to know that you've had such a positive experience with our service department at Mercedes-Benz of Natick. Our team works hard to build strong relationships and provide top-notch service, so it's great hearing this reflected in your feedback. We look forward to assisting you with any future repairs or services!

February 08, 2024

The Herb Chambers Natick MB dealership just keeps getting better. They do great work and assisted in repairing a warranty item and the C300 is driving great. Brian Breidegam, the service advisor, is knowledg More

by horrigan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Liz
Feb 08, 2024 -

Mercedes-Benz of Sudbury responded

Thank you for taking the time to share this wonderful review! Brian & the team are truly grateful for your support and look forward to serving you again in the future. Safe travels in the meantime! - Mercedes-Benz of Natick

February 08, 2024

Excellent communication & service , quality repairs. Appreciate that they also wash the car after each service. More

by maroni_b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Mercedes-Benz of Sudbury responded

Hi Maroni, we're glad to know you appreciated our communication, service and the quality of repairs at Mercedes-Benz of Natick. We always aim for top-notch customer satisfaction! Enjoy your freshly washed car after each visit!

February 07, 2024

Service was great, very fast and efficient, communication was terrific, I loved my experience at Mercedes-Benz of Natick. More

by Dominic H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoff Bosse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Aguasvivas
February 06, 2024

Mercedes of native is a dream service organization Fred Romesy is the best service manager I have ever worked with More

by Willys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2024 -

Mercedes-Benz of Sudbury responded

Hi Willys, we're delighted to know that you had a dream service experience with Fred Romesy at Mercedes-Benz of Natick. Thanks for your kind words! Safe travels!

January 26, 2024

Great service great service person The service person couldn’t have been more helpful in explaining why Mercedes windshield wipers were special More

by Phillip.Kaplan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2024 -

Mercedes-Benz of Sudbury responded

Phillip, we're glad to know you had a great experience with our service team at Mercedes-Benz of Natick. We look forward to serving you again! Have a great ride!

January 24, 2024

Very responsive and very thorough explanation of service recommendations. Also well prepared for my arrival time More

by Hsbbsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly
Jan 24, 2024 -

Mercedes-Benz of Sudbury responded

We're glad to know you had a positive experience with our team at Mercedes-Benz of Natick. We strive for thoroughness and efficiency in all we do. Thanks for the review!

January 23, 2024

Felt ripped off by service department. Have bought cars from Herb Chambers in the past, it never again. More

by markgmcg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
This was a service appointment
Jan 24, 2024 -

Mercedes-Benz of Sudbury responded

Mark, I'm concerned to see this review and would appreciate the opportunity to get some additional details about your experience. Would you please contact me directly at your earliest convenience? Thank you, Fahad Arshad - General Manager - farshad@herbchambers.com

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