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Mercedes-Benz of Sudbury - Service Center

Natick, MA

4.7
869 Reviews
Call Service Center (508) 655-5350

869 Reviews of Mercedes-Benz of Sudbury - Service Center

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February 08, 2024

Excellent communication & service , quality repairs. Appreciate that they also wash the car after each service. More

by maroni_b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2024 -

Mercedes-Benz of Sudbury responded

Hi Maroni, we're glad to know you appreciated our communication, service and the quality of repairs at Mercedes-Benz of Natick. We always aim for top-notch customer satisfaction! Enjoy your freshly washed car after each visit!

February 08, 2024

The Herb Chambers Natick MB dealership just keeps getting better. They do great work and assisted in repairing a warranty item and the C300 is driving great. Brian Breidegam, the service advisor, is knowledg More

by horrigan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Liz
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Feb 08, 2024 -

Mercedes-Benz of Sudbury responded

Thank you for taking the time to share this wonderful review! Brian & the team are truly grateful for your support and look forward to serving you again in the future. Safe travels in the meantime! - Mercedes-Benz of Natick

February 07, 2024

Service was great, very fast and efficient, communication was terrific, I loved my experience at Mercedes-Benz of Natick. More

by Dominic H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Aguasvivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geoff Bosse
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 06, 2024

Mercedes of native is a dream service organization Fred Romesy is the best service manager I have ever worked with More

by Willys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2024 -

Mercedes-Benz of Sudbury responded

Hi Willys, we're delighted to know that you had a dream service experience with Fred Romesy at Mercedes-Benz of Natick. Thanks for your kind words! Safe travels!

January 26, 2024

Great service great service person The service person couldn’t have been more helpful in explaining why Mercedes windshield wipers were special More

by Phillip.Kaplan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2024 -

Mercedes-Benz of Sudbury responded

Phillip, we're glad to know you had a great experience with our service team at Mercedes-Benz of Natick. We look forward to serving you again! Have a great ride!

January 24, 2024

Very responsive and very thorough explanation of service recommendations. Also well prepared for my arrival time More

by Hsbbsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly
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Jan 24, 2024 -

Mercedes-Benz of Sudbury responded

We're glad to know you had a positive experience with our team at Mercedes-Benz of Natick. We strive for thoroughness and efficiency in all we do. Thanks for the review!

January 23, 2024

Felt ripped off by service department. Have bought cars from Herb Chambers in the past, it never again. More

by markgmcg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
This was a service appointment
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Jan 24, 2024 -

Mercedes-Benz of Sudbury responded

Mark, I'm concerned to see this review and would appreciate the opportunity to get some additional details about your experience. Would you please contact me directly at your earliest convenience? Thank you, Fahad Arshad - General Manager - farshad@herbchambers.com

January 20, 2024

Great service and good communication so I knew exactly what was going on with my car. More

by Hamcurtis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2024 -

Mercedes-Benz of Sudbury responded

Thank you for the five-star review and kind words about our service team at Mercedes-Benz of Natick! We'll see you next time!

January 12, 2024

I have been buying and leasing cars from them for 25 years. They’ve a Ways been professional and easy to deal with. There service is outstanding. More

by glkaplan48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Boston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2024 -

Mercedes-Benz of Sudbury responded

We're honored to have had your trust for the past 25 years! It's always our goal at Mercedes-Benz of Natick to provide professional service and make every transaction as seamless as possible. Here's to many more years together! Have a great ride!

January 06, 2024

Fred is exceptionally helpful. Explains what repairs are done needed on car if any while undergoing maintenance. More

by dboucher09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abdul Khalid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2024 -

Mercedes-Benz of Sudbury responded

We're glad to know that you found Fred helpful during your visit to Mercedes-Benz of Natick. We always aim to keep our customers well-informed about their vehicle's needs. Have a great ride!

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