Mercedes-Benz of Sudbury - Service Center

Caring Guys My car I purchased in July of 2015 only has 4000 plus miles. I noticed a slight issue with the alignment of the front bumper on the driver's side. I'm My car I purchased in July of 2015 only has 4000 plus miles. I noticed a slight issue with the alignment of the front bumper on the driver's side. I'm a real perfectionist especially when it comes to my cars. So of course I wanted it fixed and properly. David Shobeiri my Salesman always is concerned with my matters and immediately wanted to help. He made his way over with me to service. Mattew Killian service advisor was on his way out of work but he wanted to help me as well. He stayed longer to hell that just doesn't happen these days. Matt told me is be best to show the Eric Ferits the general manager Matt actually interrupted the meeting and David went along. Matt showed showed Eric GM my car. Matt did a great follow up the next day. He aranged me a great rental car and the appointment at the body shop. I requested that he makes sure the car gets to body shop and back with needing any other work. Also Matt arranged to store my car inside at the dealership and body shop. Matt kept me in the loop the entire time. His follow up is great. Dealership body shop did an amazing job. The minor issue was taken care of with no issue. The response I got from Matt was amazing. David cares about his customers and isn't done when the deal is done. More

New Service Advisor Mattew is a young gentleman who understands how to treat a customer. I want to be in and out with no issues. The 1st time he helped me. They forg Mattew is a young gentleman who understands how to treat a customer. I want to be in and out with no issues. The 1st time he helped me. They forgot a minor item to be reinstalled in the car. Everyone was extremely busy. He must have seen me from the corner of his but Mattew rushed over. Found out the problem then took the car to the back and took care of the problem personally him. I was very impressed. Mattew later told me he was a former tech. I was able to get to work without too much time lost. More

Mercedes of Natick Crew Part 2 Wayne Proctor in parts is so friendly. He will not give up on till he find parts you have been looking. He even stayed after hours this past Friday to Wayne Proctor in parts is so friendly. He will not give up on till he find parts you have been looking. He even stayed after hours this past Friday to help me out. I always give him hard tasks. Finding parts for my father's 280sl through Mercedes Classic Car Center. Wayne is knowledge and the man to see. Giovanni Cruz always takes care of me with rental cars he makes it so painless and easy. My family and I always exchange cars so we need to be on each others rental car agreements. He knows I dis like SUVs because I drive a coupe. So he always gets me in a sedan. So I don't feel out of place. The policy is ready with the sedan cleaned and gassed up so I can hit road without losing any time. Fred Romsey is the back bone of the service Department. He is clam, friendly, and a straight shooter. He has filled in as an service advisor for me many times. He has never treated like less of a client then his regular clients. I have even watched him with difficult clients. This guy kept calling him Frank. Fred kept his cool and played it off. Fred is very Classy. Alyssa Crowe she has always been a pleasant person to see and work with. She usually will see me on a Saturday. The service works less hours and is not fully staffed so they need to get a lot more done in less time with a few people working. She is always cheerful and pleasant. More

Mercedes of Natick Crew Matthew Killian a new service advisor has earned my trust and is a real team player. A former tech and real car enthusiast. He took our classic 71 Mer Matthew Killian a new service advisor has earned my trust and is a real team player. A former tech and real car enthusiast. He took our classic 71 Mercedes to dealership and brought off the clock and had a big smile on his face. The car came home better than ever. Steve Boston Salesman a class act not like your typical xxxxxxx salesman. He goes beyond his way. He is the backbone of this dealership. They should write the sales book based on him. I am not kidding. Collin Stankard a new driver, another real car enthusiast, very respectful. Also recently off the clock delivered a car back to our house with no issue. As my mother said what a fine gentleman. A mother's stamp of approval what else could you ask for. I wish more car dealerships could have a great team attitude. Herb Chambers is lucky to have this team working for him. Surveys cannot show their value but I can sure tell you. More

Professional and Courteous I've dealt with Matt Killian a couple of times in the past few months and he has been excellent to work with. Not only is Matt professional and court I've dealt with Matt Killian a couple of times in the past few months and he has been excellent to work with. Not only is Matt professional and courteous, he also shows compassion to my issues and made sure to address all my questions and requests in a timely manner. Prior to working with Matt, I went to a different Mercedes dealer for service and they were just the complete opposite of Matt. If you want someone to treat your car like his own, I'd highly recommend working with Matt! More

Awesome Service I would highly recommend Mercedes-Benz of Natick. The service is top notch. Whenever I need anything Victoria Bronchtein takes exceptional care of me. I would highly recommend Mercedes-Benz of Natick. The service is top notch. Whenever I need anything Victoria Bronchtein takes exceptional care of me. I never need to worry. My car comes back as promised and always on time. Whatever the issue may be it is always resolved in a timely fashion. Victoria is truly the best. I really appreciate all her work on my behalf. More

Excellent sales,services and Facilities I purchased 3 cars from this dealer in the last 15 years (2 new cars and when it was Foreign Motors West and a certified used car this year.} Through I purchased 3 cars from this dealer in the last 15 years (2 new cars and when it was Foreign Motors West and a certified used car this year.} Through out this time I have serviced the cars at the dealer. The dealer's facility is about 15 miles from my home. My loyalty is principally the result of the quality and the continuity of the personnel from both sales and services that I,ve worked with (same sales person and same service advisorfor the last 11 yyears). My satisfaction has been reinforced by the upgraded facilities and services provided since the dealer became part of Herb Chambers group. More

Service Suzanne was totally responsive to all our questions and needs. Very attentive to needs and problems. Work done correctly and on time scheduling of ser Suzanne was totally responsive to all our questions and needs. Very attentive to needs and problems. Work done correctly and on time scheduling of service and loaner use done according to my needs More