Mercedes-Benz of Sudbury - Service Center

Easy and pleasant experience! Despite part availability from MB USA, overall experience was great! Ian was extremely kind, attentive and knowledgeable. Great response time from tr Despite part availability from MB USA, overall experience was great! Ian was extremely kind, attentive and knowledgeable. Great response time from truly professional representative. Will recommend this dealership to friends and family! More

Always a great experience This dealership knows how to take care of its customers. From sales to service, they treat you like a real person and always do the right thing to ma This dealership knows how to take care of its customers. From sales to service, they treat you like a real person and always do the right thing to make it convenient and enjoyable. More

Excellent Service with Tire Problem Hit pot hole and tire went flat. Concerned! Called MB and talked with Ian Costello who put me at ease. We worked everything out quickly and go me back Hit pot hole and tire went flat. Concerned! Called MB and talked with Ian Costello who put me at ease. We worked everything out quickly and go me back in operation faster than I thought possible. I will call Ian the next time I need MB service. More

Service My last 6 cars from this dealership, they treat me like Family!! Had hit a huge pothole and needed to drop off car at night and get loner. In and out My last 6 cars from this dealership, they treat me like Family!! Had hit a huge pothole and needed to drop off car at night and get loner. In and out within minutes. Love them More

Always Amazing! I would not go anywhere but here! I even chose to have my car towed FROM NH, cause I only trust this dealership. Thanks Savannah + Team for great serv I would not go anywhere but here! I even chose to have my car towed FROM NH, cause I only trust this dealership. Thanks Savannah + Team for great service! More

Roadside assistance = great First time ever (in 5+ years across 2 different SUVs) calling to take advantage of the included roadside assistance. I needed to change to the "donut First time ever (in 5+ years across 2 different SUVs) calling to take advantage of the included roadside assistance. I needed to change to the "donut" spare for a flat tire (SUV parked in my driveway), so that I could get the replacement tire installed, but I couldn't budge the lug nuts using the included stubby bar in the in-car kit. Called service, found out that it's not contracted out to AAA or other tow service - it's an actual M-B dealership employee in a white GLE service SUV that comes to you. The M-B service includes a GPS-based tracking website that tells you exactly where the service person is while on his or her way to you. He zipped right over, and had the wheel swap done in like 5 minutes, on a Friday night. Better than expected; definitely softened the blow of having a 5th (!!!) puncture to a Continental 4x4 Contact tire in 2 years. More

Very good first-time service experience I had not been to the Natick dealership before, but stopped in because it's convenient location. I had just a minor service issue, and found the serv I had not been to the Natick dealership before, but stopped in because it's convenient location. I had just a minor service issue, and found the service representative and the whole operation to be very helpful and professional. We scheduled an appointment and arranged a loaner vehicle, and they thoroughly checked out the issue and got me back on the road. I will definitely go back. More

Most efficient and helpful Service advisor Ian Costello is caring and most professional- a real asset. he embraced my situation and was most responsive. He made my visit smooth Service advisor Ian Costello is caring and most professional- a real asset. he embraced my situation and was most responsive. He made my visit smooth and stress free. More

All's well. If you're busy with lots of work and family things to do, then the most important aspect of dealing with any kind of service is no surprises. It's all If you're busy with lots of work and family things to do, then the most important aspect of dealing with any kind of service is no surprises. It's all about timing. Pleased to say that yet again, the HC Mercedes service team in Natick made sure that everything went exactly according to plan. Perfect. And, the car runs and looks like new. More

Terrific service experience via Ian Costello Ian couldn’t have been more helpful in managing my service need. Communicated extremely well & went all out to insure my service part was delivered Ian couldn’t have been more helpful in managing my service need. Communicated extremely well & went all out to insure my service part was delivered overnight so that my trip south could happen as scheduled . . . I was extremely satisfied . . . More