Mercedes-Benz of Sudbury - Service Center

Great service! called & spoke to Savannah from the road because my tire was going flat as I drove down the Mass Turnpike & she said of course I could bring my car in called & spoke to Savannah from the road because my tire was going flat as I drove down the Mass Turnpike & she said of course I could bring my car in immediately. It was close to closing time so Mark gave me a ride home in the service van. Both of these employees took care of me immediately & set my mind at ease. Granted, it took 2 days to get a new tire b/c it had to be ordered but that was fine & out of their control. Great customer service! Both of these employees are to be commended! More

very accomodating When I left the dealership after having my car serviced I realized there was a hazard light that had come on. I called my service liaison Brian Breide When I left the dealership after having my car serviced I realized there was a hazard light that had come on. I called my service liaison Brian Breidegam and he immediately arranged for a service technician to come to my home and take care of it. I told my passenger "now that is service!" More

Exceptional service A truly proactive, thoughtful service team that resolved problems other dealers were unable to do. Couldn’t be happier. They additionally provided a A truly proactive, thoughtful service team that resolved problems other dealers were unable to do. Couldn’t be happier. They additionally provided a loaner car, and pickup/drop off service working around my difficult schedule. Appreciated the regular updates via text, always trying to ensure my satisfaction. Service is a lost skill in today’s economy, yet MB of Natick has mastered this skill. Thank you. More

Service Quick, courteous, professional and exact. I called and got right in for the service my car needed which was under warranty. Staff as always amazin Quick, courteous, professional and exact. I called and got right in for the service my car needed which was under warranty. Staff as always amazing. Loaner car had 13 miles.. enjoyed the SUV as I drive a E350. Thank yo u. More

adaptable to my time and travel constraints Great job. Did what was necessary and needed in a timely way. Delivered the car back as promised (and clean!). Very professional approach. Good commun Great job. Did what was necessary and needed in a timely way. Delivered the car back as promised (and clean!). Very professional approach. Good communications. More

thsank you Mr. Craig We had a warranty issue with our car, and Mr Craig stood by his word and fixed our car with no problems. Thanks to him and his team for a great job. We had a warranty issue with our car, and Mr Craig stood by his word and fixed our car with no problems. Thanks to him and his team for a great job. More

Tire Replacement Unexpected tire issue with new tires (5000 miles). Had to put donut on and hard to drive at 50 mph. Excellent service replacing tire before upcoming Unexpected tire issue with new tires (5000 miles). Had to put donut on and hard to drive at 50 mph. Excellent service replacing tire before upcoming winter storm. More

Quick and professional service I needed to check break pedal and to change a light bulb in a door handle. Everything was fixed the same day and on top of that mechanic found another I needed to check break pedal and to change a light bulb in a door handle. Everything was fixed the same day and on top of that mechanic found another malfunctioning piece that I was not aware of and also replaced it. More

Great service! Great Service! Needed a possible leak looked at and A service done and they were more than accommodating as far as appointment time and length of serv Great Service! Needed a possible leak looked at and A service done and they were more than accommodating as far as appointment time and length of service. Had my car back same day and looks great. More

First Class Experience Mercedes Benz of Natick is a top notch operation. Sales, financing and service are simple, efficient and rewarding. David Shobeiri sold me my vehicle Mercedes Benz of Natick is a top notch operation. Sales, financing and service are simple, efficient and rewarding. David Shobeiri sold me my vehicle and I worked with Zine Bentoudja to finance. Ian Costello is my service advisor. In my opinion I have gained both personal and professional relationships with these individuals over the past couple years. It is a pleasure to do business with this dealer and I know my car is serviced to perform like new every time. They have gained a devoted customer and I have shared my experience with family and friends suggesting they patronize Mercedes Benz of Natick as well. More