Mercedes-Benz of Sudbury - Service Center

Service department is exceptional The Service Department at MB Natick is always a well-oiled machine, no pun intended. From loaner arrangements, appointment timing, expediting my drop- The Service Department at MB Natick is always a well-oiled machine, no pun intended. From loaner arrangements, appointment timing, expediting my drop-off while clearly explaining the expectations for the duration and details of my service, Abdul and everyone else on that team always give me the clear impression that they're aware upfront of my service details, are ready to keep me updated me throughout the process and always follow up afterward. MB Natick should be the template for how a smooth and detailed customer service experience process should play out. More

Great experience Natick Mercedes Benz is been always my number one choice for buying and servicing my Benz. Thank you everyone for great service. They always provide g Natick Mercedes Benz is been always my number one choice for buying and servicing my Benz. Thank you everyone for great service. They always provide great service. More

Exceptional service experience The service team at Herb Chamber's MB is exceptional. They are very attentive, communicative with a very high level of professionalism. They truly e The service team at Herb Chamber's MB is exceptional. They are very attentive, communicative with a very high level of professionalism. They truly enhance the MB driving experience. Special call-out to the Saturday team, and Ian C. as my service rep. More

Expert work, exceptional customer service Very pleased with my S550 routine service. They additionally identified important preventive work that they took care of Very professional and top n Very pleased with my S550 routine service. They additionally identified important preventive work that they took care of Very professional and top notch customer service. More

Great service! Undivided attention to work and detail of my car! Very happy overall with the experience with the Service Department! Will definitely do Business w Undivided attention to work and detail of my car! Very happy overall with the experience with the Service Department! Will definitely do Business with this Dealership again for my next Car! More

Exceptional Top people top service top experience would recommend the team to my friends and family The team exemplifies the Mercedes Benz tradition of excellenc Top people top service top experience would recommend the team to my friends and family The team exemplifies the Mercedes Benz tradition of excellence and service More

Suzanne Daniels, best service advisor ever ! I have done business with Mercedes of Natick for well over a decade, a faithful customer that keeps coming back. Nice facility, knowledgeable staff. I have done business with Mercedes of Natick for well over a decade, a faithful customer that keeps coming back. Nice facility, knowledgeable staff. Treated like family Service advisor Suzanne Daniels has been my go to person. She is a great communicator, extremely easy and helpful to do business with Insures the customers needs are met. Work done on time, done right the FIRST time. She is a pleasure to do business with and an invaluable asset to the dealership More

Service experience I have been doing business with this dealership, formerly Foreign Motors, since I brought my first (grey-market) Mercedes over from Germany in 1968, a I have been doing business with this dealership, formerly Foreign Motors, since I brought my first (grey-market) Mercedes over from Germany in 1968, and have had many Mercedes bought and serviced there. Also a couple of BMW's when they carried both makes. I also have a Mercedes that is serviced in Naples, FL, Suzanne Daniels is easily the best service adviser that I have ever dealt with, anywhere. She is very knowledgeable technically, and always goes out of her way to help out no matter how complicated the issue is. A pleasure to deal with. People like Suzanne, Steve Boston, Fred Romsey, and Jamie McCracken are the reason that I stay there, even though there is a closer dealership. More

Quick response to service needs Suzzanne is a jewel. Wish she would work for my company. Same for Fred Romsey. They get the job done correctly, the first time. Great product knowle Suzzanne is a jewel. Wish she would work for my company. Same for Fred Romsey. They get the job done correctly, the first time. Great product knowledge. More

The best service Brian Kelly is the best service manager in the the industry. Brian is the reason we buy and service our Mercedes at Herb Cambers in Natick. Thank yo Brian Kelly is the best service manager in the the industry. Brian is the reason we buy and service our Mercedes at Herb Cambers in Natick. Thank you Brian. More