Mercedes-Benz of Sudbury - Service Center

Recall service Loaner car and exceptional service. Professional contact before the appointment and day of service was easy and fast. Very impressed with this deale Loaner car and exceptional service. Professional contact before the appointment and day of service was easy and fast. Very impressed with this dealership thus far! More

There service was exemplary ,gave me a loaner to use while my car was being serviced.I also liked their report concerning the status of my car while my car was being serviced.I also liked their report concerning the status of my car More

Service/check I have been going to this dealership for many, many years. The service is outstanding which always brings me back there when purchasing a new car. I have been going to this dealership for many, many years. The service is outstanding which always brings me back there when purchasing a new car. More

Exceptional service experience. Service consultant Luis is second to none resolving customer needs. A special thanks also to Charles for answering my questions and the technicians for performing great serv is second to none resolving customer needs. A special thanks also to Charles for answering my questions and the technicians for performing great service. Keep up the great work! Receptionist was very pleasant. More

Mercedes service department of Natick did a wonderful job . Always the best service . I look forward to see my advisor who’s always one step ahead to make the service experience easy and fast . Thankful f . Always the best service . I look forward to see my advisor who’s always one step ahead to make the service experience easy and fast . Thankful for his commitment and excellence . More

My experience with the service staff The service staff were extremely nice and very caring about my cars problems and fixed the issues in a good time frame while I waited The service staff were extremely nice and very caring about my cars problems and fixed the issues in a good time frame while I waited More

Efficient, prompt, and flexible I worked with Luis on two of my cars fixing various issues and Luis was efficient in replying me and was very clear in explaining to me what parts wer I worked with Luis on two of my cars fixing various issues and Luis was efficient in replying me and was very clear in explaining to me what parts were needed to be changed. The best thing about this dealership is how easy it is to make an appointment online and loaners are plentiful. The check in process was easy and fast without fuss. I used to go to Burlington when Bernie Moreno was running the show. Unfortunately that dealership has gone down in service quality. Mercedes Natick may not have the poshest dealership or "coffee bar" but when servicing a car, efficiency and communication are the most important factors in the customer's experience where MB Natick has it down to the tee. More

Great service! My experience at Mercedes-Benz of Natick was great. In the past, getting my vehicle serviced has been unpleasant, but Savannah and the rest of the fol My experience at Mercedes-Benz of Natick was great. In the past, getting my vehicle serviced has been unpleasant, but Savannah and the rest of the folks provided me with great service. More

Great Service and Outstanding Dealership Staff! I have been attending this MB Dealership since 2013, not only to buy my MB but to get services. I have always got the best service and attention to my I have been attending this MB Dealership since 2013, not only to buy my MB but to get services. I have always got the best service and attention to my needs. Service advisors and management are always on top of customer's requirements and satisfaction. They follow-up on any outstanding matter and provide quick solutions. I do highly recommend "Mercedes Benz of Natick" for all your MB needs and wishes. More

What a dealership! I have been looking for the right car in a while, and Mercedes Benz came in first with the features and safety that I was looking for. Mercedes Benz I have been looking for the right car in a while, and Mercedes Benz came in first with the features and safety that I was looking for. Mercedes Benz of Natick just sealed the deal with an amazing customer service and honesty on my deal, Worked with Vito a long side with Danny, and they made the process simple and transparent. I’m incredibly satisfied with all the service and process from this dealership and would very much recommend it!! More