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869 Reviews of Mercedes-Benz of Sudbury - Service Center
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December 03, 2020
I've known Fred Romsey for well over 30 years and have always requested him as a Service Advisor. Fred is knowledgeable of every aspect of the Mercedes vehicle and has always provided me with excellent always requested him as a Service Advisor. Fred is knowledgeable of every aspect of the Mercedes vehicle and has always provided me with excellent service. More
by cathybelliduffy
Employees Worked With
November 26, 2020
Work was completed in a timely way. Inspection revealed a problem which was resolved. Communication was excellent and checkin/checkout was easy. Great service department a problem which was resolved. Communication was excellent and checkin/checkout was easy. Great service department More
by sbramson
November 24, 2020
Luis was excellent! He offered excellent information and communicated through the day, from my initial drop off to picking up the vehicle at a requested time. Thank you communicated through the day, from my initial drop off to picking up the vehicle at a requested time. Thank you More
by Ian
Employees Worked With
November 19, 2020
Courteous and efficient . Fred Romsey is the consummate professional .Always dependable and to the point. I have not been disappointed in my dealings with Fred over the past 13 years! professional .Always dependable and to the point. I have not been disappointed in my dealings with Fred over the past 13 years! More
by connollyjoseph
Employees Worked With
November 11, 2020
Again Mercedes Benz of Natick is truely a great place to buy and service your car . All quality personal and service is outstanding ..keepup the great work !! buy and service your car . All quality personal and service is outstanding ..keepup the great work !! More
by rnewis
November 09, 2020
Consistently excellent! Fred R. knows us and our cars very well and anticipates our needs and those of our cars. Cars are clean and done on time. very well and anticipates our needs and those of our cars. Cars are clean and done on time. More
by edhillback
Employees Worked With
November 03, 2020
We have been customers of this dealership for 20 years. Frederick Romsey is the best service representative we have ever had! He was extremely attentive to our service needs making sure no detail was misse Frederick Romsey is the best service representative we have ever had! He was extremely attentive to our service needs making sure no detail was missed. We have two cars serviced here so it is very important that we have confidence in the quality of the work as well. Mercedes Benz of Natick gets the job done for us! More
by Morecis
November 02, 2020
Everyone was prompt and on time. My service advisor was wonderful (think his name was Scott??), but he was professional, attentive, called me twice with updates and pricing. He was very informative and I wonderful (think his name was Scott??), but he was professional, attentive, called me twice with updates and pricing. He was very informative and I really appreciated the help he gave me. Also the loaner went easy and was perfect. Abdul was quick and efficient signing me out and up immediately to take care of me. Everyone was great - which always keeps me coming back! More
by G. Jackson
October 28, 2020
Very happy with my vehicles first service and the crew at Natick MB. Recommend them to anyone. Will return for all future appointments as I usually clock about 3000 miles per month. Natick MB. Recommend them to anyone. Will return for all future appointments as I usually clock about 3000 miles per month. More
by Powercrush
Employees Worked With
October 23, 2020
Brought in my car for replacement of an interior part. I worked with Scott Masterson. My standards and expectations are very high. Scott met and exceeded those high standards. Scott is professional, polite, worked with Scott Masterson. My standards and expectations are very high. Scott met and exceeded those high standards. Scott is professional, polite, friendly, respectful, communicates well, follows through on commitments - just a terrific adviser. Made sure the work was done well, which it was. It’s refreshing to work with an adviser who is dedicated to taking care of the customer. Chambers is fortunate to have Scott on its team. I look forward to my next visit working with Scott. More
by LarryfromSudbury
Employees Worked With
Scott Masterson
