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869 Reviews of Mercedes-Benz of Sudbury - Service Center
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December 15, 2020
Scott Masterson, and the rest of the staff in service at MB Natick, were polite, efficient, friendly and professional! What more can you ask for? I will continue to bring my car here. MB Natick, were polite, efficient, friendly and professional! What more can you ask for? I will continue to bring my car here. More
by terim
Employees Worked With
Scott Masterson
December 14, 2020
Scott the person who helped me with my key is a very good person with great customer service. Overall a very pleasant experience and nice atmosphere. person with great customer service. Overall a very pleasant experience and nice atmosphere. More
by Andrei T
Employees Worked With
Scott Masterson
December 13, 2020
Scott Masterson, service advisor was excellent. MB of Natick did outstanding job servicing our MB and we recommend using them for Service. They are professional and we feel confident that our auto is sa Natick did outstanding job servicing our MB and we recommend using them for Service. They are professional and we feel confident that our auto is safe and running well. More
by Rose
Employees Worked With
Scott Masterson
December 10, 2020
I've worked with a few advisors in the service dept. Some are great, others just not so great, but every time I work with Brian Breidegam, the whole experience is outstanding. The service is always completed are great, others just not so great, but every time I work with Brian Breidegam, the whole experience is outstanding. The service is always completed before promised and he always anticipates my needs and questions. He pays attention to every single detail that others don't. For example, during my service today, he made sure to change the battery of my car key, which the previous advisor forgot last time (and I asked)- this time I even did not have to say anything, he saw the request and took care of it. The days that he is available not always match my available times, but I make the effort to make it work and go for my service only when he is available because I know that he will make sure that I have the best experience possible. He is knowledgeable, friendly and nice to work with, in fact, he is the only reason I have not switched to another Mercedes-Benz dealership for service based on previous experiences with other advisors there. More
by enomis
Employees Worked With
December 10, 2020
Always great service and amazing attention to destabilize in every aspect I would recommend the Mercedes benz of Natick to anyone that has luxury vehicles in every aspect I would recommend the Mercedes benz of Natick to anyone that has luxury vehicles More
by alcimateo
Employees Worked With
Other Employees :
Savannah Silva, Scott Masterson
December 10, 2020
Great Experience. Brian in service looked out for me and my car as if I were his close friend and that matters. That felt good. my car as if I were his close friend and that matters. That felt good. More
by jayme
Employees Worked With
December 10, 2020
The service area is very professional. The staff is always friendly, service coordinators helpful. This was my second time dealing with Fred and he is always pleasant, informative and helpful. You ma always friendly, service coordinators helpful. This was my second time dealing with Fred and he is always pleasant, informative and helpful. You make it so easy. More
by dms971
Employees Worked With
December 09, 2020
I’ve had the pleasure of working with Louis Aguasvivas in the Service Dept. for my annual maintenance several times. Top-notch service every time!! the Service Dept. for my annual maintenance several times. Top-notch service every time!! More
by Graham
Employees Worked With
December 09, 2020
Prompt, friendly service. They scheduled my appointment for me right away! Scott kept me updated regarding the status of my car. The service was completed and my car was delivered when promised. Also alw for me right away! Scott kept me updated regarding the status of my car. The service was completed and my car was delivered when promised. Also always so nice to return to a clean, vacuumed car! More
by vicwalton
Employees Worked With
Scott Masterson
December 05, 2020
Scott was very personable and caring as well as professional! He took the time to speak with me, smile, and be “human”. I cannot say enough words to state how much I respect and appreciate Adam Sh professional! He took the time to speak with me, smile, and be “human”. I cannot say enough words to state how much I respect and appreciate Adam Shapiro. He is an asset to the corporation. He is passionate and knowledgeable about the brand. He cares about customer service and is a man of his word! He took a horrible experience that would sever my ties and respect for Mercedes and turned the traumatic experience around standing by the brand with commitment but also showing a sincere interest and commitment to customer satisfaction and services. He is a rare individual and an asset to the corporation! More
by SSinai
Employees Worked With
Adam Shapiro, Scott Masterson
