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862 Reviews of Mercedes-Benz of Sudbury - Service Center
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December 09, 2020
I've worked with a few advisors in the service dept. Some are great, others just not so great, but every time I work with Brian Breidegam, the whole experience is outstanding. The service is always completed are great, others just not so great, but every time I work with Brian Breidegam, the whole experience is outstanding. The service is always completed before promised and he always anticipates my needs and questions. He pays attention to every single detail that others don't. For example, during my service today, he made sure to change the battery of my car key, which the previous advisor forgot last time (and I asked)- this time I even did not have to say anything, he saw the request and took care of it. The days that he is available not always match my available times, but I make the effort to make it work and go for my service only when he is available because I know that he will make sure that I have the best experience possible. He is knowledgeable, friendly and nice to work with, in fact, he is the only reason I have not switched to another Mercedes-Benz dealership for service based on previous experiences with other advisors there. More
by enomis
Employees Worked With
December 09, 2020
I’ve had the pleasure of working with Louis Aguasvivas in the Service Dept. for my annual maintenance several times. Top-notch service every time!! the Service Dept. for my annual maintenance several times. Top-notch service every time!! More
by Graham
Employees Worked With
December 04, 2020
Scott was very personable and caring as well as professional! He took the time to speak with me, smile, and be “human”. I cannot say enough words to state how much I respect and appreciate Adam Sh professional! He took the time to speak with me, smile, and be “human”. I cannot say enough words to state how much I respect and appreciate Adam Shapiro. He is an asset to the corporation. He is passionate and knowledgeable about the brand. He cares about customer service and is a man of his word! He took a horrible experience that would sever my ties and respect for Mercedes and turned the traumatic experience around standing by the brand with commitment but also showing a sincere interest and commitment to customer satisfaction and services. He is a rare individual and an asset to the corporation! More
by SSinai
Employees Worked With
Adam Shapiro, Scott Masterson
December 03, 2020
I've known Fred Romsey for well over 30 years and have always requested him as a Service Advisor. Fred is knowledgeable of every aspect of the Mercedes vehicle and has always provided me with excellent always requested him as a Service Advisor. Fred is knowledgeable of every aspect of the Mercedes vehicle and has always provided me with excellent service. More
by cathybelliduffy
Employees Worked With
November 26, 2020
Work was completed in a timely way. Inspection revealed a problem which was resolved. Communication was excellent and checkin/checkout was easy. Great service department a problem which was resolved. Communication was excellent and checkin/checkout was easy. Great service department More
by sbramson
November 24, 2020
Luis was excellent! He offered excellent information and communicated through the day, from my initial drop off to picking up the vehicle at a requested time. Thank you communicated through the day, from my initial drop off to picking up the vehicle at a requested time. Thank you More
by Ian
Employees Worked With
November 19, 2020
Courteous and efficient . Fred Romsey is the consummate professional .Always dependable and to the point. I have not been disappointed in my dealings with Fred over the past 13 years! professional .Always dependable and to the point. I have not been disappointed in my dealings with Fred over the past 13 years! More
by connollyjoseph
Employees Worked With
November 11, 2020
Again Mercedes Benz of Natick is truely a great place to buy and service your car . All quality personal and service is outstanding ..keepup the great work !! buy and service your car . All quality personal and service is outstanding ..keepup the great work !! More
by rnewis
November 09, 2020
Consistently excellent! Fred R. knows us and our cars very well and anticipates our needs and those of our cars. Cars are clean and done on time. very well and anticipates our needs and those of our cars. Cars are clean and done on time. More
by edhillback
Employees Worked With
November 03, 2020
We have been customers of this dealership for 20 years. Frederick Romsey is the best service representative we have ever had! He was extremely attentive to our service needs making sure no detail was misse Frederick Romsey is the best service representative we have ever had! He was extremely attentive to our service needs making sure no detail was missed. We have two cars serviced here so it is very important that we have confidence in the quality of the work as well. Mercedes Benz of Natick gets the job done for us! More
by Morecis
