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Mercedes-Benz of Sudbury - Service Center

Natick, MA

4.7
862 Reviews

862 Reviews of Mercedes-Benz of Sudbury - Service Center

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January 14, 2021

Shop and personal all top knotch. Parking lot immaculate building same . all personal same. Nice job .keep up the good work.thank you all for your commitment. More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Lawson, Scott Masterson
Jan 25, 2021 -

Mercedes-Benz of Sudbury responded

John - Thank you for taking the time to write this fantastic review and give our dealership such a wonderful 5-star rating! We work very hard to ensure that each of our guests is 100% satisfied with the Mercedes-Benz of Natick experience. We're so pleased to hear that our team proudly represented this dealership and provided you with such great service. Thank you again and we look forward to serving your automotive needs for many more years to come! - Mercedes-Benz of Natick team

January 07, 2021

Scott rocks in servicing the customers, excellent service . I strongly recommend Scott. I had been client for 1 year and always preferred Scott for service More

by rajdubey7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Masterson
Jan 13, 2021 -

Mercedes-Benz of Sudbury responded

rajdubey7 - Thank you! The return of a previous customer is the ultimate compliment! We are very flattered and we value your loyalty to Scott and our team. Thank you for your continued business and please let us know if there is anything we can help you with! - Mercedes-Benz of Natick team

January 07, 2021

Scott was extremely knowledgeable about my new car issue and made the appointment, repair and loaner car go smoothly! You are the best, Thank you! More

by Cjolley604
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Masterson
Jan 07, 2021 -

Mercedes-Benz of Sudbury responded

Cjolley604 - Thank you! It is so kind of you to compliment Scott and we will be sure to tell him what a great job he is doing. We always strive for complete customer satisfaction, so your feedback is rewarding. If you have any questions, please do not hesitate to call us. We are always here for you! - Mercedes-Benz of Boston team

January 07, 2021

It was a pleasure dealing with Scott during my last visit. I felt well informed about all the issues with my car and the timing of the service completion. Looking forward to working with him during my More

by Yelena
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Masterson
Jan 13, 2021 -

Mercedes-Benz of Sudbury responded

Yelena - Thank you for sharing your feedback! We're delighted to hear that you had such an enjoyable experience. We're proud of the great service that Scott provides to our customers and we'll be sure to pass along your kind words. Thank you again and we look forward to serving your automotive needs for many more years to come! - Mercedes-Benz of Natick team

January 03, 2021

Scott took the time to answer all of our questions and made sure that everything was done correctly. We feel very confident with knowing that he was over-seeing the work. More

by Doug and Carol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Masterson
Jan 05, 2021 -

Mercedes-Benz of Sudbury responded

Doug and Carol - Thank you so much for your feedback on your recent experience with Scott! We take pride in providing exceptional customer service and we're so happy Scott was able to do exactly that. Thank you for your comments and we look forward to seeing you again! - Mercedes-Benz of Natick team

December 26, 2020

I bought my car at a different Mercedes dealership, but after some really disappointing issues came to Natick for service. The level of service here has been extraordinary. Savannah and Scott are my go to More

by LML
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Savannah Silva, Scott Masterson
Dec 29, 2020 -

Mercedes-Benz of Sudbury responded

LML - Thank you for sharing your experience with us! We're so pleased to hear that Savannah and Scott are always able to assist you with your service needs.. They truly are valuable members of our crew and we are glad to hear that they continue to impress you. Thank you again and please let us know if there is anything we can assist you with in the future! - Mercedes-Benz of Natick team

December 26, 2020

Scott was truly a joy to work with. I always have amazing service and I really do I appreciate it. Thank you for your service!! More

by Daniel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Masterson
Dec 29, 2020 -

Mercedes-Benz of Sudbury responded

Daniel - Thank you! The return of a previous customer is the ultimate compliment! We are very flattered and we value your loyalty to our team. Thank you for your continued business and glowing review of Scott! He truly is an asset to the team. Thank you again and we look forward to serving your automotive needs for many years to come! - Mercedes-Benz of Natick team

December 26, 2020

I switched service dealerships after some negative experiences, and I couldn't be happier about it - Scott is great and I ask for him every time. More

by gbstah
Recommend Dealer
Yes
Employees Worked With
Scott Masterson
Dec 29, 2020 -

Mercedes-Benz of Sudbury responded

gbstah - Thank you for sharing your feedback! We're delighted to hear that you had such an enjoyable experience. We're proud of the great service that Scott provides to our customers and we'll be sure to pass along your kind words. If we can assist with anything else please do not hesitate to reach out! - Mercedes-Benz of Natick team

December 20, 2020

As always, I had a great experience during my service visit at the Mercedes-Benz of Natick. Scott Masterson was very respectful of my constraints. He gave me good information and pointers about what to l More

by Srimanth
Customer Service
Recommend Dealer
Yes
Employees Worked With
Scott Masterson
Dec 29, 2020 -

Mercedes-Benz of Sudbury responded

Srimanth - Thank you for sharing your feedback! We're delighted to hear that you had such an enjoyable experience. We're proud of the great service that Scott provides to our customers and we'll be sure to pass along your kind words. We appreciate your business! - Mercedes-Benz of Natick team

December 20, 2020

Scott Masterson did a great job! He kept me informed every step of the way and was friendly. proactive and always available by phone or text. More

by Steve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Masterson
Dec 29, 2020 -

Mercedes-Benz of Sudbury responded

Steve - Thank you for your review! Your experience is important to us, and it is wonderful to hear that you really enjoyed working with Scott. We value your business and hope to see you again soon! - Mercedes-Benz of Natick team

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