Back

Mercedes-Benz of Sudbury - Service Center

Natick, MA

4.7
869 Reviews

869 Reviews of Mercedes-Benz of Sudbury - Service Center

Sort by
January 23, 2021

Excellent service as always I have worked with Scott several tomes and it has always been an excellent experience. I particularly appreciate the great communication More

by dausiello
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Scott Masterson
Feb 15, 2021 -

Mercedes-Benz of Sudbury responded

dausiello - Thank you! The return of a previous customer is the ultimate compliment! We are very flattered and we value your loyalty to Scott and the rest of our team. Thank you for your continued business and please let us know if there is anything we can help you with! - Mercedes-Benz of Natick team

January 23, 2021

Scott Masterson is an excellent Service Advisor, and is very knowledgeable about the Mercedes Benz. It's comforting to know that my car is in Scott's care. Jim More

by jreuls
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Scott Masterson
Feb 15, 2021 -

Mercedes-Benz of Sudbury responded

jreuls - Thank you! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. We're so pleased Scott was able to do exactly that. Thank you again and we look forward to working with you again in the future! Mercedes-Benz of Natick team

January 21, 2021

Excellent service, and excellent communication by your representative Abdul. Also, the rental car was waiting on me upon arrival at the dealership. Total time to drop off my car and get out with the renta More

by Malghool
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abdul Khalid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2021 -

Mercedes-Benz of Sudbury responded

Malghool - Thank you for providing us with this great feedback! Abdul is wholly devoted to the success of our guests’ experiences and we are so proud to have him on our team. We appreciate all of your kind words and thank you for choosing us for your automotive needs! - Mercedes-Benz of Natick team

January 21, 2021

Great service, super quick turnaround, awesome communication with updates on car status and completion. Always a fantastic experience at this dealership, whether purchasing or servicing my Herb C More

by drjohn08318
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Masterson
Feb 15, 2021 -

Mercedes-Benz of Sudbury responded

drjohn08318 - Thank you for taking the time to share this great review! Our number one goal is providing an exceptional customer experience. We're so happy to know that this is always achieved during your visits. Thank you for your business and we look forward to the opportunity to serve your automotive needs for many more years to come! - Mercedes-Benz of Natick team

January 20, 2021

Savannah is superb! I was crazed trying to get my husband's car in for flat tire repair on New Year's Eve. She was calm, patient, informative, efficient, and most of all kind! More

by Cathy T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Savannah
Feb 12, 2021 -

Mercedes-Benz of Sudbury responded

Cathy T - Thank you for the five-star review! We're so happy to hear that Savannah and our service department were able to assist you with your tire. Savannah is a real asset to our team and we know she will be glad to see your kind words. Thank you for your business and we look forward to assisting you again in the future! - Mercedes-Benz of Natick team

January 20, 2021

Scott Masterson serviced my car and was an upbeat, knowledgeable manager and and an asset to your team. That's all I want to write More

by lmusmon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Masterson
Feb 15, 2021 -

Mercedes-Benz of Sudbury responded

lmusmon - Thanks so much for leaving us a review! We'll be sure to tell Scott what a great job he is doing! Many thanks and happy driving! - Mercedes-Benz of Natick team

January 15, 2021

Shop and personal all top knotch. Parking lot immaculate building same . all personal same. Nice job .keep up the good work.thank you all for your commitment. More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Lawson, Scott Masterson
Jan 25, 2021 -

Mercedes-Benz of Sudbury responded

John - Thank you for taking the time to write this fantastic review and give our dealership such a wonderful 5-star rating! We work very hard to ensure that each of our guests is 100% satisfied with the Mercedes-Benz of Natick experience. We're so pleased to hear that our team proudly represented this dealership and provided you with such great service. Thank you again and we look forward to serving your automotive needs for many more years to come! - Mercedes-Benz of Natick team

January 14, 2021

Scott Masterson was extremely helpful and did everything that I asked. I was extremely happy with him. He promised to call me when my car was ready and he did so. More

by iss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Masterson
Feb 02, 2021 -

Mercedes-Benz of Sudbury responded

iss - Thank you for taking the time to share your experience! We're thrilled that you enjoyed working with Scott, he's certainly a wonderful asset to our team. If there's ever anything more that we can assist you with, please don't hesitate to ask! - Mercedes-Benz of Natick team

January 07, 2021

Scott rocks in servicing the customers, excellent service . I strongly recommend Scott. I had been client for 1 year and always preferred Scott for service More

by rajdubey7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Masterson
Jan 13, 2021 -

Mercedes-Benz of Sudbury responded

rajdubey7 - Thank you! The return of a previous customer is the ultimate compliment! We are very flattered and we value your loyalty to Scott and our team. Thank you for your continued business and please let us know if there is anything we can help you with! - Mercedes-Benz of Natick team

January 07, 2021

Scott was extremely knowledgeable about my new car issue and made the appointment, repair and loaner car go smoothly! You are the best, Thank you! More

by Cjolley604
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Masterson
Jan 07, 2021 -

Mercedes-Benz of Sudbury responded

Cjolley604 - Thank you! It is so kind of you to compliment Scott and we will be sure to tell him what a great job he is doing. We always strive for complete customer satisfaction, so your feedback is rewarding. If you have any questions, please do not hesitate to call us. We are always here for you! - Mercedes-Benz of Boston team

...
71
...