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Mercedes-Benz of Sudbury - Service Center

Natick, MA

4.7
869 Reviews

869 Reviews of Mercedes-Benz of Sudbury - Service Center

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March 15, 2021

Promptly addressed problem with engine warning light. Got me in for same-day service provided clean loaner car, and fixed my car faster than anticipated. Representative was extremely helpful. More

by Doc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Masterson
Apr 06, 2021 -

Mercedes-Benz of Sudbury responded

Doc - Thank you for the five-star review,! We're so happy to hear that our service department was able to assist you with your engine light and got this resolved in a timely manner. Thank you for your business and we look forward to assisting you again in the future! - Mercedes-Benz of Natick team

March 11, 2021

I was a little confused about the service I need when I made the reservation over the phone. Fred quickly sorted it out and helped me through the work and beyond. Outstanding service experience! More

by John Z.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Mercedes-Benz of Sudbury responded

John Z. - Thank you for providing us with this great feedback! Fred is wholly devoted to the success of our guests’ experiences and we are so proud to have him on our team. We appreciate all of your kind words and thank you for choosing us for your automotive needs! - Mercedes-Benz of Natick team

March 02, 2021

Scott Masterson, my Service Advisor is always excellent to deal with. He worked with the insurance company and made the situation hassle free for me. He's helped me in the past and always makes a positiv More

by BenV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Masterson
Mar 18, 2021 -

Mercedes-Benz of Sudbury responded

BenV - Thank you for this terrific review and for your continued patronage. Our team works extremely hard to keep our customers coming back and it’s a pleasure to hear we've succeeded. We're so glad Scott has been able to assist you with your automotive needs. Please feel free to reach out to us with any questions or future auto needs as we are always here to help! - Mercedes-Benz of Natick team

March 01, 2021

I just want to say thank you Scott!As always I have I just want to say thank you Scott! As always I have found work on my car timely, well done. I won't go anywhere else. More

by JaneG
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Scott Masterson
Mar 12, 2021 -

Mercedes-Benz of Sudbury responded

JaneG - Thank you for taking the time to share your experience. We're thrilled that you enjoyed working with Scott, he's certainly a wonderful asset to our team. If there's ever anything more that we can assist you with, please don't hesitate to ask! - Mercedes-Benz of Natick team

March 01, 2021

I’ve been coming there for over 35 years. At one point a few years ago, the quality of service was really bed. I’ve seen a market improvement over the last year! Keep it up! More

by Johnnycllc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Masterson
February 27, 2021

Probably the best service for your Mercedes in the MA. Uber clean process and Scott tries to ensure your experience is very positive every time you visit. Service is always exceptional and they provide a More

by Andy S
Customer Service
Recommend Dealer
Yes
Employees Worked With
Scott Masterson
Mar 10, 2021 -

Mercedes-Benz of Sudbury responded

Andy S - Thank you for taking the time to share your experience with Scott. It’s a pleasure to hear that Scott was so helpful to you and that we provided you with an overall great experience. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. We appreciate your business and look forward to the opportunity to serve your automotive needs for many more years to come! - Mercedes-Benz of Natick team

February 26, 2021

Scott is my service advisor and he definitely lives up to my expectations 🙌🏽 of the Mercedes slogan “the best or nothing” I love this dealership ❤️🏎 More

by Salongeorgedemello
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Masterson
Feb 26, 2021 -

Mercedes-Benz of Sudbury responded

Salongeorgedemello - Thank you! The return of a previous customer is the ultimate compliment! We are very flattered and we value your loyalty to Scott and the rest of our team. Thank you for your continued business and please let us know if there is anything we can help you with! - Mercedes-Benz of Natick team

February 22, 2021

Scott was excellent. He was very knowledgeable about the car I was getting serviced. Everything went smooth and not complaints. I will recommend him to others who are looking forward to get their car servic More

by vikram.muthyala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Masterson
Feb 24, 2021 -

Mercedes-Benz of Sudbury responded

vikram.muthyala - Thank you for the five-star review! We're so happy to hear that Scott and our service department were able to assist you! Scott is a real asset to our team and we know he will be glad to see your kind words and recommendation. Thank you for your business and we look forward to assisting you again in the future! - Mercedes-Benz of Natick team

February 22, 2021

Scott did a great job setting everything up and following through on a recall and a parts installation plus a complimentary car wash. Thanks again. More

by EdW
Recommend Dealer
Yes
Employees Worked With
Scott Masterson
Feb 24, 2021 -

Mercedes-Benz of Sudbury responded

EdW - Thanks so much for leaving us a review! We'll be sure to tell Scott what a great job he is doing! Many thanks and happy driving! - Mercedes-Benz of Natick team

February 15, 2021

Scott Masterson is simply the best service advisor I have ever worked with. He went above and beyond my expectations taking care of my GLE. More

by Blackdogggg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Masterson
Feb 23, 2021 -

Mercedes-Benz of Sudbury responded

Blackdogggg - Thank you for the five-star review! We're so happy to hear that Scott and our service department were able to assist you with your GLE. Scott is a real asset to our team and we know he will be glad to see your kind words. Thank you for your business and we look forward to assisting you again in the future! - Mercedes-Benz of Natick team

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