Mercedes-Benz of Sudbury - Service Center

Easy scheduling. Fred is incredibly responsive and customer-focused. Work was performed as expected; vehicle was ready as promised and was throughly washed and vacuumed. customer-focused. Work was performed as expected; vehicle was ready as promised and was throughly washed and vacuumed. More

My service rep is excellent. He has a thorough understanding of my car and the proper service procedures for it. As long as Fred Romsey is there, I will be a customer. understanding of my car and the proper service procedures for it. As long as Fred Romsey is there, I will be a customer. More

They are extremely customer user friendly. Very efficient, helpful, and always do an excellent job. Their service oriented approach is stellar. I highly recommend this dealership. efficient, helpful, and always do an excellent job. Their service oriented approach is stellar. I highly recommend this dealership. More

Managed full interface with insurance company. Delivered complicated high quality repair on time. I believe being succinct is better than writing needless words in review complicated high quality repair on time. I believe being succinct is better than writing needless words in review More

They went above and beyond by Keeping me updated at every moment and explaining everything. Excellent customer service. Very professional and friendly. I’ll bring my car again. moment and explaining everything. Excellent customer service. Very professional and friendly. I’ll bring my car again. More

They did not go above and beyond, but did exactly what was needed. Very courteous, gave me a loaner and completed the diesel emission recall as promised. Could not have asked for more. was needed. Very courteous, gave me a loaner and completed the diesel emission recall as promised. Could not have asked for more. More

It was such a pleasure to have Scott work with me. He was friendly, helpful, and made me feel comfortable. This is the first time I have felt good at this dealership. friendly, helpful, and made me feel comfortable. This is the first time I have felt good at this dealership. More

I went for a recall, so there was no cost. I was in and out with a loaner car in half an hour. Upgrading my diesel could have cost about $4,000, without the Mercedes court settlement. out with a loaner car in half an hour. Upgrading my diesel could have cost about $4,000, without the Mercedes court settlement. More

Very friendly and helpful. Never have had any issues with MB Natick. Good communication and service. Always recommend dealership to others in search of an MB vehicle. MB Natick. Good communication and service. Always recommend dealership to others in search of an MB vehicle. More

Scott was incredibly attentive and he made sure everything went smoothly! We greatly appreciate his attention to detail and his professionalism! We felt safe entering the dealership and service are everything went smoothly! We greatly appreciate his attention to detail and his professionalism! We felt safe entering the dealership and service area especially during this COVID-19 pandemic. Every precaution was taken and we felt safe. More