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This rating includes all service center reviews, with more weight given to recent reviews.
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862 Reviews of Mercedes-Benz of Sudbury - Service Center
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April 12, 2021
It was such a pleasure to have Scott work with me. He was friendly, helpful, and made me feel comfortable. This is the first time I have felt good at this dealership. friendly, helpful, and made me feel comfortable. This is the first time I have felt good at this dealership. More
by livinjansgarden
April 05, 2021
Very friendly and helpful. Never have had any issues with MB Natick. Good communication and service. Always recommend dealership to others in search of an MB vehicle. MB Natick. Good communication and service. Always recommend dealership to others in search of an MB vehicle. More
by btam888
Employees Worked With
all at check in., Scott Masterson
March 31, 2021
Scott was incredibly attentive and he made sure everything went smoothly! We greatly appreciate his attention to detail and his professionalism! We felt safe entering the dealership and service are everything went smoothly! We greatly appreciate his attention to detail and his professionalism! We felt safe entering the dealership and service area especially during this COVID-19 pandemic. Every precaution was taken and we felt safe. More
by bubbe6
Employees Worked With
Scott Masterson
March 30, 2021
Scott did an excellent job - very attentive and engaged. He made the extra effort to ensure everything was set prior to pick up and even came out to say hello before I ft He made the extra effort to ensure everything was set prior to pick up and even came out to say hello before I ft More
by kerfeet
Employees Worked With
Scott Masterson
March 29, 2021
Happy as always to service my car at Mercedes Benz of Natick with the best care ever from my advisor Fred Romsey and the technicians . Natick with the best care ever from my advisor Fred Romsey and the technicians . More
by rrzahr
Employees Worked With
March 24, 2021
I've been having my S63 Coupe serviced and have also had specialty work done to it at Mercedes-Benz of Natick for the past few years. Dealing with my service advisor, Brian Breidegam and the service directo specialty work done to it at Mercedes-Benz of Natick for the past few years. Dealing with my service advisor, Brian Breidegam and the service director, Adam Shapiro (formerly Charles Lahti who recently retired, was like a brother to me) and the shop foreman, Blaine Pelletier (whom is the only guy that works on my baby - because he insists on it and so do I) is always a pleasure! I'm made to feel like family when I visit. Using their parts department is also a positive experience - Craig Garabedian and his team have been terrific. I have yet to purchase a vehicle from their salespeople, but if I do, I'm confident that I'll be well taken care of. I'm never, ever selling my 2016 S63C4, not until the day comes that the powers that be revoke my driver's license, so whenever it needs anything that requires the services of a quality dealership service department, it goes to MB of Natick! More
by Steve W.
Employees Worked With
Other Employees :
Blaine Pelletier, Adam Shapiro
March 22, 2021
When it was determined that the service would be longer than 2 hours, I was offered a loaner. That worked out great! Thank so much!!! than 2 hours, I was offered a loaner. That worked out great! Thank so much!!! More
by lemrav
Employees Worked With
March 22, 2021
It was a recall service. No problems. In and Out.It was It was a recall service. No problems. In and Out. It was a recall service. No problems. In and Out. It was a recall service. No problems. In and Out It was a recall service. No problems. In and Out. It was a recall service. No problems. In and Out. It was a recall service. No problems. In and Out. It was a recall service. No problems. In and Out. More
by achertov
Employees Worked With
Scott Masterson
March 22, 2021
Scott Masterson and the staff at Mercedes-Benz of Natick were outstanding. Scheduling was simple, and they took the time to walk me through software updates and more. were outstanding. Scheduling was simple, and they took the time to walk me through software updates and more. More
by Tom C
Employees Worked With
Other Employees :
Scott Masterson
March 21, 2021
Friendly, efficient and timely. Loaner ready for use upon dropping off vehicle. Vehicle properly vacuumed and washed after service. Excellent service from the service department dropping off vehicle. Vehicle properly vacuumed and washed after service. Excellent service from the service department More
by LeCactus
Employees Worked With
Other Employees :
Scott Masterson
