Mercedes-Benz of Sudbury - Service Center

Scott was a great partner throughout the process. Set appropriate expectations in regards to the repairs needed, and kept me updated throughout the process. True professional. appropriate expectations in regards to the repairs needed, and kept me updated throughout the process. True professional. More

Always a wonderful experience with the service department. My service rep Fred keeps me informed while explaining clearly issues at hand and with a friendly conclusion to my visit. department. My service rep Fred keeps me informed while explaining clearly issues at hand and with a friendly conclusion to my visit. More

Easy scheduling. Fred is incredibly responsive and customer-focused. Work was performed as expected; vehicle was ready as promised and was throughly washed and vacuumed. customer-focused. Work was performed as expected; vehicle was ready as promised and was throughly washed and vacuumed. More

Excellent service always available when I have needed them. Kind courteous and punctual. Never failed as far as I am concerned! I’m always offered a loner which makes life easier for me. You can’t a them. Kind courteous and punctual. Never failed as far as I am concerned! I’m always offered a loner which makes life easier for me. You can’t ask for much more. More

My service rep is excellent. He has a thorough understanding of my car and the proper service procedures for it. As long as Fred Romsey is there, I will be a customer. understanding of my car and the proper service procedures for it. As long as Fred Romsey is there, I will be a customer. More

They are extremely customer user friendly. Very efficient, helpful, and always do an excellent job. Their service oriented approach is stellar. I highly recommend this dealership. efficient, helpful, and always do an excellent job. Their service oriented approach is stellar. I highly recommend this dealership. More

Managed full interface with insurance company. Delivered complicated high quality repair on time. I believe being succinct is better than writing needless words in review complicated high quality repair on time. I believe being succinct is better than writing needless words in review More

They went above and beyond by Keeping me updated at every moment and explaining everything. Excellent customer service. Very professional and friendly. I’ll bring my car again. moment and explaining everything. Excellent customer service. Very professional and friendly. I’ll bring my car again. More

They did not go above and beyond, but did exactly what was needed. Very courteous, gave me a loaner and completed the diesel emission recall as promised. Could not have asked for more. was needed. Very courteous, gave me a loaner and completed the diesel emission recall as promised. Could not have asked for more. More

I went for a recall, so there was no cost. I was in and out with a loaner car in half an hour. Upgrading my diesel could have cost about $4,000, without the Mercedes court settlement. out with a loaner car in half an hour. Upgrading my diesel could have cost about $4,000, without the Mercedes court settlement. More