Mercedes-Benz of Sudbury - Service Center

Fast professional comprehensive and high caliber. The team at Mercedes Benz is always reliable amd trustworthy. They are clear and explanatory. I am most grateful. team at Mercedes Benz is always reliable amd trustworthy. They are clear and explanatory. I am most grateful. More

Fred Romsey does an exceptional job scheduling my service appointments, keeping me informed and also goes above and beyond for unanticipated situations which happened recently when my battery discharged and appointments, keeping me informed and also goes above and beyond for unanticipated situations which happened recently when my battery discharged and was unable to start my vehicle. More

The work done was excellent. We can always count on Fred Romsey, our service consultant to make sure the job Is done properly. He deserves 5.0 out of 5.0 rating. Romsey, our service consultant to make sure the job Is done properly. He deserves 5.0 out of 5.0 rating. More

They were able to immediately replace my tire under my insurance coverage, washed the car and cleaned the interior. Excellent communication from Luis. Great service. insurance coverage, washed the car and cleaned the interior. Excellent communication from Luis. Great service. More

I use this dealership for Service and I’ve had great success with the dealership especially my service manager who I’ve kept in touch with ever since I met him probably about five years ago his name is success with the dealership especially my service manager who I’ve kept in touch with ever since I met him probably about five years ago his name is Frederick and he is phenomenal More

Yes-explained everything in detail and promptly returned my call. Explained about things that need to be taken care in future but should monitor it my call. Explained about things that need to be taken care in future but should monitor it More

Right when I pulled my car into the garage, Brian was there to greet me. Prompt,courteous service. Explained in detail what was involved with my service. The Mercedes technician, Blaine, assisted me in r there to greet me. Prompt,courteous service. Explained in detail what was involved with my service. The Mercedes technician, Blaine, assisted me in restoring apple CarPlay within minutes! This dealership actually did not charge me. Thank you!! More

Drop off my car with request ( how to pull down the child seats and shut off the “Beep” for speed limit alerts- didn’t get it done) your team didn’t go smoothly when I dropped off my car. But the boy who bri seats and shut off the “Beep” for speed limit alerts- didn’t get it done) your team didn’t go smoothly when I dropped off my car. But the boy who brings my car explained my questions very clearly when I pick up the car. Overall the dealership did a good job! Thanks More

As always I care I received was professional I am very glade I have a Mercedes and receive great customer service thank you very much glade I have a Mercedes and receive great customer service thank you very much More

Excellent service from everyone I came into contact with. Extremely prompt and courteous service from the drop off, through prompt review of work to be done to vehicle, regular updates, pick up & payment. I Extremely prompt and courteous service from the drop off, through prompt review of work to be done to vehicle, regular updates, pick up & payment. I have been a happy customer of this dealership for over 15 years. More