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Mercedes-Benz of Sudbury - Service Center

Natick, MA

4.7
869 Reviews

869 Reviews of Mercedes-Benz of Sudbury - Service Center

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May 22, 2021

Brian is one of the best service persons I have ever Brian is one of the best service persons I have ever encountered. He always goes over and above that is needed. He understands what is expected and More

by carolemilott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Mercedes-Benz of Sudbury responded

Wow! Thanks for sharing our experience with Brian. We are so lucky to have him on the Mercedes-Benz of Natick team and are glad to know he never lets you down!

May 22, 2021

Great team and very friendly, I was impressed with the speedy and the quality service, definitely and highly recommended to friends and family, please keep up the good works!!! More

by nguyen.truc61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Aguasvivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Mercedes-Benz of Sudbury responded

Thanks so much for the 5-star review! We're glad to hear it! - Mercedes-Benz of Natick

May 21, 2021

Everything went fine, the communications iease of service, the men are delivered and picked up my car excellent! The $75 off was also good. Thank you MB. More

by MBscreen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2021 -

Mercedes-Benz of Sudbury responded

Thank you for choosing Mercedes-Benz of Natick, we appreciate your positive feedback!

May 18, 2021

whenever i do service, luis attends me with good education and a lot of attention note 10 for luis continue to be that caring and polite More

by Joseane lima
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Aguasvivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2021 -

Mercedes-Benz of Sudbury responded

We're glad you can always count on Luis to take care of you! Thanks for being a Mercedes-Benz of Natick customer, we'll see you next time!

May 18, 2021

Great service, friendly service reps, especially Abdul who provided timely and detailed communication during the service work. The service center always cleans the car after service, which is nice. More

by Sean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abdul Khalid
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2021 -

Mercedes-Benz of Sudbury responded

We appreciate the great feedback about Abdul and our team! Thanks for your business, from all of us here at Mercedes-Benz of Natick and we'll see you next time!

May 18, 2021

Very professional and accommodating service department with good communication during process. Never been disappointed. Went out of their way to get a part that was not anticipated to finish job while I w More

by Ms. I
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sharon Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caitlin Messier, Danny Kaboub, Haider Amin, Tatiana Wooten
May 19, 2021 -

Mercedes-Benz of Sudbury responded

We are so happy to hear that you had such a great time at Mercedes-Benz of Natick! We are so glad that our team could take great care of you!

May 17, 2021

Scott was wonderful! He was helpful and went out of his way to make sure I was happy! I would recommend using Scott any time! More

by Maria Y
Recommend Dealer
Yes
Employees Worked With
Scott Masterson
May 17, 2021 -

Mercedes-Benz of Sudbury responded

We're so glad to hear this, Maria! We're lucky to have Scott on the Mercedes-Benz of Natick team and will pass along your kind comments to him!

May 17, 2021

Scott was great! Very attentive, he took the time to explained issues with my car and followed through with all services needed. Great service! I would recommend this location to my friends and family. More

by ppizzimento
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Masterson
May 17, 2021 -

Mercedes-Benz of Sudbury responded

We are so happy Scott and our Mercedes-Benz of Natick team earned your five stars. Thanks and take care!

May 16, 2021

Excellent car servicing. Make it very easy and user friendly during COVID. Can drop off and pick up the same day typically and notify you of any additional service needs via text. More

by Karl S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abdul Khalid
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2021 -

Mercedes-Benz of Sudbury responded

We really appreciate you taking the time to leave Mercedes-Benz of Natick this awesome review, thank you!

May 16, 2021

They go the extra mile! Get the car ready on time, keep in touch and are easy to deal with. Luis is always pleasant and helpful. More

by Golfpro45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Aguasvivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2021 -

Mercedes-Benz of Sudbury responded

Thank you for trusting Mercedes-Benz of Natick with your business! We appreciate your positive feedback on Luis and our team. See you next time!

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