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Mercedes-Benz of Sudbury - Service Center

Natick, MA

4.7
862 Reviews

862 Reviews of Mercedes-Benz of Sudbury - Service Center

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June 03, 2021

The best, professional, excellent, friendly, wonderful people, all staff excellent services, good espresso coffee, clean, easy access, quality, prices correct, nice parking lot, environm More

by Carlosbarus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abdul Khalid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Masterson
Jun 04, 2021 -

Mercedes-Benz of Sudbury responded

We are honored to receive your support, Carlos. Thank you! - Mercedes-Benz of Natick Team

June 02, 2021

Reliable consistent personal service I have relied upon for 25 years Dealership newly remodeled, nice lounge area. Loaner and shuttle service available with all service highly convenient More

by Michael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Aguasvivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Mercedes-Benz of Sudbury responded

Thank you for your years of business with us, Michael! We are so happy to have you as a loyal Mercedes-Benz of Natick customer and appreciate your positive feedback.

June 02, 2021

Clear communication. Polite. Friendly service. A great experience. Scott does a great job of listening to his clients and addressing all of their service needs More

by Daviddornaus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Aguasvivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Masterson
Jun 03, 2021 -

Mercedes-Benz of Sudbury responded

It was our pleasure to assist you. Thank you from all of us here at Mercedes-Benz of Natick!

May 30, 2021

The service was excellent everything was done to my satisfaction Fred help me get M.B. to extend some good will to help with the parts loop oppl More

by levymanfiftyfive@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Aguasvivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Mercedes-Benz of Sudbury responded

We’re glad Fred and our team could deliver a 5-star experience! Thanks from all of us at Mercedes-Benz of Natick!

May 30, 2021

I had a phenomenal experience at Mercedes of Natick. I personally dealt with Saena Nikolas who provided excellent customer service along with the other staff there. More

by Taki
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Saena Nicolas, Saena Nikolas
Jun 01, 2021 -

Mercedes-Benz of Sudbury responded

Thank you for the glowing review of Saena and our service team! We're so happy to hear we've provided a five-star experience to you this time around and we look forward to many more great visits in the future! - Mercedes-Benz of Natick

May 29, 2021

Consistently excellent service, attention to detail, reliable, timely. Everything that you hope for and expect for Mercedes service. Highly recommend this dealership for service without reservations. More

by Ckorb123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Aguasvivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Mercedes-Benz of Sudbury responded

Thank you for being a Mercedes-Benz of Natick customer! We're so glad our team provides consistent care to you! We'll see you at your next service visit!

May 28, 2021

Have used them for service for many years.. very professional and thorough and in the very rare case there was a problem they stepped up More

by Rghendrie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Mercedes-Benz of Sudbury responded

Thank you for your years of business with us at Mercedes-Benz of Natick! We're glad to know you can always count on our team. See you next time!

May 27, 2021

Saena was absolutely amazing!!!!!!! She and Kolls Saena was absolutely amazing!!!!!!! She and Kolls definitely went above and beyond to make my experience as smooth as ice! Saena is most incredible More

by Aisha Gibrine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kolls Oloko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Saena Nikolas
Jun 01, 2021 -

Mercedes-Benz of Sudbury responded

Aisha, Thank you for the awesome review and five-star rating! We're so glad Saena and Kolls made your experience so great! Congratulations on your new car! - Mercedes-Benz of Natick

May 24, 2021

Love Scott! He has been my advisor on several service visits and never disappoints. He handled my issue quickly and with great communication... Car was spotless on its return. More

by julieshockley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Masterson
May 24, 2021 -

Mercedes-Benz of Sudbury responded

We're so glad to know you can always count on Scott! Thanks for being a Mercedes-Benz of Natick customer, we'll see you next time!

May 24, 2021

Mr. Abdul Khalid in service was outstanding. He was knowledgeable, kept me updated on what was being done and ensured that the work was done to perfection. It was a pleasure working with him More

by Nanda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abdul Khalid
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021 -

Mercedes-Benz of Sudbury responded

Nanda, Thank you for the wonderful five-star rating! We're so happy to hear Abdul helped make the experience so great for you! Our team appreciates you coming to see us at Mercedes-Benz of Natick!

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