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Mercedes-Benz of Sudbury - Service Center

Natick, MA

4.7
869 Reviews

869 Reviews of Mercedes-Benz of Sudbury - Service Center

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June 14, 2021

Scott was helpful from beginning to end and made sure my car was looked after as well as assisting in my set up of the Mercedes me app. More

by SFD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Masterson
Jun 15, 2021 -

Mercedes-Benz of Sudbury responded

We are so happy Scott and our Mercedes-Benz of Natick team earned your five stars. Thanks so much!

June 11, 2021

Very professional. Quality work. Timely communication. The detailed and informative reporting is very useful and easy to understand. Having a quality loaner car at my disposal was very important to me More

by Smanche243
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Mercedes-Benz of Sudbury responded

We are so happy that you had a great time at Mercedes-Benz of Natick! Thank you very much for your kind words.

June 08, 2021

I had a pleasant experience with Luis. The service department recommended two other extra services, which are not immediately necessary, but the prices seem very high. It was deferred at this time. I' More

by Doug K
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Aguasvivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2021 -

Mercedes-Benz of Sudbury responded

We're so glad to hear this, Doug! Thank you for taking the time to leave us your feedback and for coming to work with Luis! We value your input and encourage you to check our specials to see if we offer any savings on your next visit! Don't hesitate to reach out to us if you have questions or concerns! - Mercedes-Benz of Natick

June 07, 2021

As always, extremely responsive and timely.Excellent As always, extremely responsive and timely. Excellent service team, especially Abdul. Thanks Mercedes of Natick, MA. Dealership and the team here i More

by imac191007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abdul Khalid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Mercedes-Benz of Sudbury responded

Thank you so much! We are so glad to hear Abdul and our team have helped you have a five-star experience, and we're grateful to have you as our customer! We look forward to seeing you at your next service visit! - Mercedes-Benz of Natick

June 05, 2021

I bought my mercedes 4 years and my service advisor Brian Breidegam has been great. Any problem I had he took care of it. Thomas Feinstein More

by tommy19391939
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2021 -

Mercedes-Benz of Sudbury responded

Thank you so much, Thomas! We're glad to hear Brian takes such great care of you! – Mercedes-Benz of Natick

June 04, 2021

I've been coming here for years for service and its consistently an excellent experience. Brian is amazing as is the rest of the staff More

by S.R.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Mercedes-Benz of Sudbury responded

Thank you for your continued confidence and five-star rating! Brian and our service team will be so pleased to hear they've done such an excellent job making you feel at home here at Mercedes-Benz of Natick! We'll see you at your next service visit!

June 04, 2021

Fred was great always a pleasure to work with and so professional and courteous. I will definitely be continuing to work with Mercedes of Natick! More

by Dr.maria.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2021 -

Mercedes-Benz of Sudbury responded

Thank you for this awesome feedback! We're lucky to have Fred on the Mercedes-Benz of Natick team and look forward to your continued business!

June 03, 2021

The best, professional, excellent, friendly, wonderful people, all staff excellent services, good espresso coffee, clean, easy access, quality, prices correct, nice parking lot, environm More

by Carlosbarus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abdul Khalid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Masterson
Jun 04, 2021 -

Mercedes-Benz of Sudbury responded

We are honored to receive your support, Carlos. Thank you! - Mercedes-Benz of Natick Team

June 02, 2021

Clear communication. Polite. Friendly service. A great experience. Scott does a great job of listening to his clients and addressing all of their service needs More

by Daviddornaus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Aguasvivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Masterson
Jun 03, 2021 -

Mercedes-Benz of Sudbury responded

It was our pleasure to assist you. Thank you from all of us here at Mercedes-Benz of Natick!

June 02, 2021

Reliable consistent personal service I have relied upon for 25 years Dealership newly remodeled, nice lounge area. Loaner and shuttle service available with all service highly convenient More

by Michael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Aguasvivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Mercedes-Benz of Sudbury responded

Thank you for your years of business with us, Michael! We are so happy to have you as a loyal Mercedes-Benz of Natick customer and appreciate your positive feedback.

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