Mercedes-Benz of Sudbury - Service Center

My service yesterday, 5 star! ! Luis is always professional addressing all my questions and concerns, resolving all. Luis has serviced my car 2 years now. I’m very confident in ! Luis is always professional addressing all my questions and concerns, resolving all. Luis has serviced my car 2 years now. I’m very confident in him. Thank you, Luis!!! Best, Tara unis More

Brian did a great job with my car. In and out and he saw I had service next month so he took care of it at this appointment so I didn’t have to take my car in again. In and out and he saw I had service next month so he took care of it at this appointment so I didn’t have to take my car in again. More

Excellent and timely service. Brian was extremely professional and knowledgeable and kept me updated on the progress. Brian was extremely professional and knowledgeable and kept me updated on the progress. More

Jonnie was introduced to me by Brian Breidegam to facilitate an intro to me vehicle session. Jonnie was very knowledgeable and helpful. It put the icing on the Mercedes experience . Both individuals facilitate an intro to me vehicle session. Jonnie was very knowledgeable and helpful. It put the icing on the Mercedes experience . Both individuals went above and beyond More

I feel duped. M-B didn’t tell me they had replaced the engine centrifuge cover just 10K miles ago but they did it again. Price was 5 times what it was less than 3 M-B didn’t tell me they had replaced the engine centrifuge cover just 10K miles ago but they did it again. Price was 5 times what it was less than 3 years ago, same part number. Seems M-B is aggressively pursuing to maximize service revenue at our expense. Talking to service techs is not allowed (because they are afraid they may lose revenue if they tell us the truth?). Losing trust in M-B to be honest with what needs fixed. Getting harder to stick with this brand. Two stars instead of 1 because the quality of work is high (disregarding repeat fixes at 5x the price). More

Excellent service at the dealership and working with Frederick. I had a great experience and will go back for my next service. Frederick. I had a great experience and will go back for my next service. More

As always Mercedes Benz of Natick treated me with respect. The appointment was for a recall notice that I received. I asked if I could wait and they said of course. The work was completed in less tha respect. The appointment was for a recall notice that I received. I asked if I could wait and they said of course. The work was completed in less than 80 minutes including washing the car. More

Always good experience. Have been coming back and never disappointed. Dan Kristoff was very helpful as anyone who works at Mercedes of Natick . Have been coming back and never disappointed. Dan Kristoff was very helpful as anyone who works at Mercedes of Natick . More

So helpful! ! He really made sure I understood all features of the app as well as how to use it! Could not have connected without him ! He really made sure I understood all features of the app as well as how to use it! Could not have connected without him More

I like to bring my vehicle here to Mercedes Benz of Natick because customer service is always great every one that I have to talk about my vehicle are with great and positive attitude and I appreciate Natick because customer service is always great every one that I have to talk about my vehicle are with great and positive attitude and I appreciate that. More