Mercedes-Benz of Sudbury - Service Center

Always get great service.The people at Mercedes are very friendly and always want to please you.Everything is done in a timely matter.They want to make sure you have a good experience at Mercedes. friendly and always want to please you.Everything is done in a timely matter.They want to make sure you have a good experience at Mercedes. More

Mr. Abdul at the service department was very knowledgeable, polite, and professional. He made all arrangements in advance to make the process of service to my car like a breeze. Thank you. knowledgeable, polite, and professional. He made all arrangements in advance to make the process of service to my car like a breeze. Thank you. More

Well run service department with friendly reception and accurate estimate of timing needed to complete service. Waiting area set up well for business needs as well as appropriate drinks. accurate estimate of timing needed to complete service. Waiting area set up well for business needs as well as appropriate drinks. More

Brian was very professional. My only complaint is the price of services are extremely high. I bought my car 2019 and already have had to replace my battery and brake job. Plus other things, but I chose price of services are extremely high. I bought my car 2019 and already have had to replace my battery and brake job. Plus other things, but I chose to wait to fix a couple of things. In just 2 years that I purchased my car, I will be spending well over $3,000.00. Brian was very thoughtful in giving me a coupon for the brake job. Which I appreciated! Honestly, this is my 2nd Mercedes that I have purchased, next time I will have to rethink it. More

I like this dealership I’m treated with respect courtesy and professionalism each time I go. The sales people are more than accommodating and I feel that I’m getting the best prices on all my services and professionalism each time I go. The sales people are more than accommodating and I feel that I’m getting the best prices on all my services More

I switched to Mercedes Natick from Mercedes Westwood for a better quality and higher level of service and they never disappoint. Their professionalism and excellent communication are unmatched. I am always a better quality and higher level of service and they never disappoint. Their professionalism and excellent communication are unmatched. I am always greeted by name, the drop off process at the dealership is quick and easy and at times where I’ve needed it they have picked my vehicle up at my home and left me a loaner vehicle without any issues. They are open and honest about your vehicle and I have never experienced the hard sell to do more that I often had at other dealerships. I will not go anywhere else. Scott Masterson is a wonderful Service Coordinator to work with and the Service Manager, Savannah Silva is extraordinary. More

Friendly atmosphere and prompt service. High quality repairs an service. A bit expensive but well worth it as you can be sure everything is done properly. repairs an service. A bit expensive but well worth it as you can be sure everything is done properly. More

Mercedes Benz of Natick Massachusetts in my opinion is top rated. The service I receive and the professionalism of the service writer is as good as you will find at any dealership or repair facility,if no top rated. The service I receive and the professionalism of the service writer is as good as you will find at any dealership or repair facility,if not better.It’s always a pleasant experience for me whenever I have to have any maintenance done Bob Misho More

Service very good and work fast on time They said it all done with in 3.5hours. Nice staff / Great service mind / loaner car was good too. done with in 3.5hours. Nice staff / Great service mind / loaner car was good too. More

scott was terrificit was a sati had a flatscott scott was terrific it was a sat i had a flat scott located a tire and got mercedes to pay using my tire coverage everything was wonderful scott was terrific it was a sat i had a flat scott located a tire and got mercedes to pay using my tire coverage everything was wonderful More