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Mercedes-Benz of Sudbury - Service Center

Natick, MA

4.7
869 Reviews

869 Reviews of Mercedes-Benz of Sudbury - Service Center

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September 15, 2021

Fred is outstanding and great service for the company. Fred Romsey does a great job and believes he takes great care of me More

by jonstott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2021 -

jonstott responded

Great service by Fred

Sep 15, 2021 -

Mercedes-Benz of Sudbury responded

Wow! We're glad Fred and the Mercedes-Benz of Natick team made your visit so outstanding! Thank you for your five-star rating!

September 15, 2021

Good Customer service The service department is very friendly and helpful will be back again Thanks More

by Sahaniraman
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abdul Khalid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2021 -

Mercedes-Benz of Sudbury responded

We're happy to hear this! Thank you for visiting us here at Mercedes-Benz of Natick. We look forward to seeing you again next time!

September 14, 2021

Brian the service Writer accommodated the customer above and beyond expected but we’ve been dealing with foreign motors west now chambers motorcars since 1982 very satisfied so far More

by Anthony Frank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2021 -

Mercedes-Benz of Sudbury responded

Anthony, We're so happy to hear Brian made your visit so accommodating! It means a lot to us that you feel confident coming to work with us and we look forward to providing many more years of five-star service! Thank you!

September 13, 2021

Great service! Nice waiting area which makes it easy to chill while service is being done. More

by eolander
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Aguasvivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2021 -

Mercedes-Benz of Sudbury responded

Thank you for visiting our service department at Mercedes-Benz of Natick! See you next time!

September 07, 2021

Scott was very help and kind. He explained everything to me and was very knowledgeable. I would highly recommend Mercedes Benz of Natick. Thank you More

by PNEIVERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Boston , Scott Masterson
Sep 08, 2021 -

Mercedes-Benz of Sudbury responded

It was our pleasure! Thank you for taking the time to share this wonderful feedback about Scott and the rest of the team here at Mercedes-Benz of Natick. We appreciate your support and hope we can be of service to you again in the future!

September 03, 2021

Service department is top notch. Luis does a great job explaining the various work included in the service visit. Having a loaner car is extremely valuable. More

by Sme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Aguasvivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Mercedes-Benz of Sudbury responded

Thank you for choosing Mercedes-Benz of Natick! Luis and our team appreciate your review! See you next time!

September 02, 2021

I’m very satisfied every time I come here for any services in need. The people at Mercedes-Benz of Natick are very professional, and they go above and beyond to making sure you leave a happy customer More

by Pweezy1617
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Aguasvivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abdul Khalid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teddy Tsamis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Masterson
Sep 02, 2021 -

Pweezy1617 responded

Thank you for the great work everyone at Mercedes-Benz of Natick do.

Sep 02, 2021 -

Pweezy1617 responded

Great work all around ! Great people at Mercedes-Benz of Natick !

Sep 02, 2021 -

Mercedes-Benz of Sudbury responded

We're so happy to hear this! Thank you for being a Mercedes-Benz of Natick customer. We appreciate your support and look forward to your next visit!

August 31, 2021

Very pleased with Luis Aquavivas’ coordination to get my car leather seat repaired. Luis was very professional courteous, prompt and friendly. Very happy with the service More

by YA1776
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Aguasvivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Mercedes-Benz of Sudbury responded

Our team will be so glad to hear they've made this a five-star experience for you! Thank you! - Mercedes-Benz of Natick

Aug 31, 2021 -

YA1776 responded

Thanks Top service from MB Natick all the time

August 30, 2021

Scott was really helpful and professional. As always, so was Fred Romsey. Very knowledgable, and very flexible if and when plans change. Always ready to give recommendations and advice. More

by JK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Masterson
Aug 30, 2021 -

Mercedes-Benz of Sudbury responded

Thank you for recommending Scott and Fred at Mercedes-Benz of Natick! We appreciate your review, and look forward to working with you in the future!

August 30, 2021

Service adviser Scott Masterson was grate he answered all questions I have asked .Grate customer service , communication and follow through.Work on my vehicle was done as promised around my schedule More

by arthur
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Scott Masterson
Aug 31, 2021 -

Mercedes-Benz of Sudbury responded

We're so happy Scott and the Mercedes-Benz of Natick team helped you have a five-star service visit, Arthur! Thank you for the kind words and awesome rating!

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