Mercedes-Benz of Sudbury - Service Center

Fred Romney provides excellent and honest service. Always there to answer any question and explains in simple language there to answer any question and explains in simple language More

I was able to get an appointment quickly and easily and felt that all my interactions with staff were pleasant. Brian was great and I felt that he was very honest and helpful. felt that all my interactions with staff were pleasant. Brian was great and I felt that he was very honest and helpful. More

Very positive service visit today, stating with early AM on-line scheduling! Scott Masterson in service greeted me, listened attentively to my concerns, and -after I confirmed I wanted to wait - he got my on-line scheduling! Scott Masterson in service greeted me, listened attentively to my concerns, and -after I confirmed I wanted to wait - he got my car in for service. Scott kept me apprised of the service status, by text and making a couple trips to the waiting area. Then, done! (washed and cleaned, too). Great service, great service rep, and great dealership! Thanks for a job well done. More

Service Was excellent. Due to traffic I Was a bit late to return The borrow car However When I arrived in service Center S ott Was still There tomy surprise. return The borrow car However When I arrived in service Center S ott Was still There tomy surprise. More

Been a loyal customer since 2000-Excellent sales and service every visit-Luis Aguasvivas-Service Advisor is the BEST-always returns calls promptly-knowledgeable-professional-great asset to Herb Chambers service every visit-Luis Aguasvivas-Service Advisor is the BEST-always returns calls promptly-knowledgeable-professional-great asset to Herb Chambers- More

Very helpful and informative staff. Scott was great and extremely professional. I will be using Mercedes if Natick as my dealership. extremely professional. I will be using Mercedes if Natick as my dealership. More

This dealership is very accommodating. They will do whatever they can to make your experience pleasant whatever they can to make your experience pleasant More

I want to thank Mercedes-Benz of Natick's excellent team, Charles Scrymgeour in Sales and Scott Masterson and Savannah Silva in Service. They are all so great to work with and they are true professionals. Charles Scrymgeour in Sales and Scott Masterson and Savannah Silva in Service. They are all so great to work with and they are true professionals. My husband and I are truly grateful to work with such an amazing team of people who go out of their way to make our experience at Mercedes-Benz of Natick such a positive one! More

Awesome customer service today. Thank you Niko for addressing my concern. Thank you for quick service. addressing my concern. Thank you for quick service. More

My experience so far has only been with routine service and that has been excellent thus far. and that has been excellent thus far. More