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Mercedes-Benz of Sudbury - Service Center

Natick, MA

4.7
869 Reviews

869 Reviews of Mercedes-Benz of Sudbury - Service Center

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December 08, 2021

Luis in service went out of his way to make this service an excellent consumer experience. More

by phil.mccarty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Aguasvivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2021 -

Mercedes-Benz of Sudbury responded

Hi Phil, thank you for sharing your experience working with Luis at Mercedes-Benz of Natick! We look forward to working with you again!

December 04, 2021

Dealership is very accommodating. So glad to have a loaner vehicle. Love the text option for an update on vehicle repsir More

by Mary Robinson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Aguasvivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2021 -

Mercedes-Benz of Sudbury responded

Thank you for this excellent feedback, Mary! We appreciate your support and hope to see you again next time here at Mercedes-Benz of Natick!

December 01, 2021

Fred is the best!! We have been working for over two decades and he always takes care of everything. More

by kuldeep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2021 -

Mercedes-Benz of Sudbury responded

Thank you for being a Mercedes-Benz of Natick customer! It's wonderful that Fred has continued to earn your loyal business over the past 20 years and we'll be sure to let him know how much you appreciate his excellent service. Thanks again for the kind words and we'll see you at your next visit!

November 26, 2021

Very pleased with the fast check in and prompt service to perform my needed inspection Much appreciated Thanks More

by YA1776
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Luis Aguasvivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2021 -

Mercedes-Benz of Sudbury responded

Thank you for leaving the Mercedes-Benz of Natick team your lovely five-star review! We look forward to seeing you again!

November 25, 2021

Excellent and timely repair service. Attention to detail. Friendly and respectful customer service. Highly recommended. More

by jnamyslowski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Masterson
Nov 29, 2021 -

Mercedes-Benz of Sudbury responded

Thank you for recommending our team! See you next time at Mercedes-Benz of Natick!

November 20, 2021

While for most of my experiences have been really good. My annual service call made me not want to buy another Mercedes. More

by Kr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
4.0
This rating includes all reviews, with more weight given to recent reviews.
Abdul Khalid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Saena Nikolas
Nov 22, 2021 -

Mercedes-Benz of Sudbury responded

Hello - I'm sorry to hear about this and would like the opportunity to get some more details about your most recent visit. If you have a moment, would you please contact me directly? Thank you, Fahad Arshad - General Manager - farshad@herbchambers.com

November 20, 2021

They really took great care of me during a bad situation. Another dealer who you don’t take me for at least a week and I needed immediate attention. More

by Louden
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Scott Masterson
Nov 23, 2021 -

Mercedes-Benz of Sudbury responded

We're so glad we could help you out! Thanks for giving us the opportunity to serve you and please don't hesitate to reach out if we can be of assistance again in the future! - The Mercedes-Benz of Natick Team

November 18, 2021

Wonderful service - easily scheduled and quickly completed. 10 year old car looks like new - will always use this dealership More

by D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2021 -

Mercedes-Benz of Sudbury responded

Thank you for giving us the opportunity to earn your business! It was a pleasure having you visit our team here at Mercedes-Benz of Natick and we look forward to seeing you again next time!

November 17, 2021

Availability (same day!) and ease of appointment was top notch. Service advisor was friendly and informative. Price for a simple Nav software refresh was a little dear ($380) but it’s a dealership so not un More

by MBWagon14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abdul Khalid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2021 -

Mercedes-Benz of Sudbury responded

Thank you for the review and feedback. We appreciate your patience during your visit and hope to provide you with a five-star experience next time. Take care and thanks again!

November 16, 2021

Prompt service done on time car very clean dealership waiting lounge was very comfortable great experience thank you More

by Kathymcdonald999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2021 -

Mercedes-Benz of Sudbury responded

It was our pleasure to serve you! Thanks for visiting the Mercedes-Benz of Natick team. We hope to see you again next time!

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