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Mercedes-Benz of Sudbury - Service Center

Natick, MA

4.7
869 Reviews

869 Reviews of Mercedes-Benz of Sudbury - Service Center

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May 01, 2024

Fast, courteous service Very helpful, informative customer service agent Very pleased with expeditious service and advice More

by YA1776
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lilo Aho
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Mercedes-Benz of Sudbury responded

We're glad to know you found our service at Mercedes-Benz of Natick fast and courteous. We always aim for a helpful and informative experience, so it's great to see we hit the mark with you!

April 30, 2024

Service is good and prompt. Courtesy car service is convenient and the vehicle is in great condition. More

by Juang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frederick M
May 01, 2024 -

Mercedes-Benz of Sudbury responded

Juang, we're glad to know you found our service at Mercedes-Benz of Natick prompt and convenient. We appreciate your feedback!

April 28, 2024

Sure, here's a review for Fred: I recently visited the Mercedes-Benz dealership for a check engine light issue and had the pleasure of working with Fred, the service rep. Fred was not only helpful and cou More

by mmathew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Mercedes-Benz of Sudbury responded

We're glad to know that Fred was able to assist you with your check engine light issue and keep you updated throughout the process. We strive for stress-free experiences here at Mercedes-Benz of Natick, so it's great hearing we hit our mark!

April 27, 2024

Hi thanks for taking me on the las minute Brian was very help full and knowledgeable More

by Revadanortiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Mercedes-Benz of Sudbury responded

We're glad we could see your vehicle on short notice! Thank you for being a Mercedes-Benz of Natick customer!

April 24, 2024

Great service experience! Everything was taken care of and properly communicated. Thank you very much. Great day! More

by dipuks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Kristoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Mercedes-Benz of Sudbury responded

We're glad to know you had a great service experience at Mercedes-Benz of Natick! Communication is key for us, and we appreciate your positive feedback. Enjoy the rest of your day!

April 23, 2024

I have been working with Fred Romsey for many years and I’ve always been taken care of the way I like to be. Fred is very experienced with these vehicles and is always helpful to make sure they can be ke More

by hancockey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2024 -

Mercedes-Benz of Sudbury responded

We're glad to know that you've had a great experience with Fred at Mercedes-Benz of Natick over the years. It's always our goal to provide top-notch service and keep your vehicle in prime condition. Thanks for sharing this positive feedback!

April 23, 2024

Brian was excellent and helpful, l was completely satisfied with his help and input. Very happy with this experience!! More

by allanslew49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Mercedes-Benz of Sudbury responded

Hi Allan! We're delighted to know that Brian was able to provide you with excellent service at Mercedes-Benz of Natick. Thanks for sharing your satisfaction with us, we hope you continue enjoying the experience!

April 22, 2024

Friendly and efficient. Provided me with a timely appointment and made any necessary recommendations that were needed. More

by Sfa2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Mercedes-Benz of Sudbury responded

We're glad to know you found our service at Mercedes-Benz of Natick friendly and efficient. We always aim for a smooth experience with timely appointments! Thanks for the review, we appreciate it!

April 20, 2024

Outstanding service. Every associate helpful professional and provided great service. Could not be happier and more satisfied with the service More

by Haresh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sharon Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kolls Oloko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lilo Aho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Prince in sales department, Nick Scherer
Apr 22, 2024 -

Mercedes-Benz of Sudbury responded

Haresh, we're delighted to know you had an outstanding experience at Mercedes-Benz of Natick. Thanks for sharing your satisfaction with our service!

April 14, 2024

I bought a used GL350 from another Herb Chambers dealership and needed the MercedesMe updated. Jonny Pham went above and beyond to get my SUV updated. He was knowledgeable and made sure everything w More

by Long.paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Mercedes-Benz of Sudbury responded

Hi Long! We're so glad to know that Jonny was able to assist you with your GL350 update at Mercedes-Benz of Natick. It's great hearing about our team going above and beyond for customers like yourself!

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