Mercedes-Benz of Sudbury - Service Center

Always professional, responsive and knowledgeable. We went in without an appointment with a flat tire and they did everything they could to get us in and out in a reasonable amount of time. went in without an appointment with a flat tire and they did everything they could to get us in and out in a reasonable amount of time. More

Luis was very helpful to diagnose the issue and and explain and come up with best solution to fix explain and come up with best solution to fix More

Fred is rare these days. He really cares and shows it. Thank you fred you are a quality guy Thank you fred you are a quality guy More

The customer service is very good. I dealt with Abdul Khalid who was excellent and service oriented The only complaint I have is about repair pricing which is absolutely outrageous… Khalid who was excellent and service oriented The only complaint I have is about repair pricing which is absolutely outrageous… More

Responsible, considerate, moderate, and trustable. Especially, the car was washed very clean, far beyond expectation. Especially, the car was washed very clean, far beyond expectation. More

Friendly and clean environment. My car got washed and tire pressure was checked. Highly recommended tire pressure was checked. Highly recommended More

I’ve been doing my cars serviced at Mercedes Benz of Natick for years now, and I’ve never been disappointed. Mainly because of the great service !! I have been extremely satisfied with Luis as my advis Natick for years now, and I’ve never been disappointed. Mainly because of the great service !! I have been extremely satisfied with Luis as my advisor. He listens intently when I am describing any issue in the car which I may want diagnosed, and asks questions to clarify. He follows up with phone calls and texts throughout the time that the car is in for service. He does not push for any work that is not needed .so friendly, welcoming ,and highly knowledgeable, engaging and a pleasure to deal with . Most I like his work attitude !!! Last words Is the entire dealership is so professional , thoughtful and friendly too !!! Five stars!!!!! More

I was really happy with my recent experience at Mercedes of Natick. I bought a used car in the last year and the were great about telling me about some major items that need to be done in the coming year t of Natick. I bought a used car in the last year and the were great about telling me about some major items that need to be done in the coming year that I could wait on - instead of telling me it had to be done now. All the staff were friendly and Frederick M provided great service! More

Scott was terrific. He was professional and helpful. I had a very good experience with this service. had a very good experience with this service. More

The service dept. Is amazing!! Luis Aguasvivas and the repair people are so ice and professional. They make sure to provide the white glove service and as always provide a pristine quality of work and se repair people are so ice and professional. They make sure to provide the white glove service and as always provide a pristine quality of work and service. Love them! More