Mercedes-Benz of Sudbury - Service Center

Responsible, considerate, moderate, and trustable. Especially, the car was washed very clean, far beyond expectation. Especially, the car was washed very clean, far beyond expectation. More

Friendly and clean environment. My car got washed and tire pressure was checked. Highly recommended tire pressure was checked. Highly recommended More

I’ve been doing my cars serviced at Mercedes Benz of Natick for years now, and I’ve never been disappointed. Mainly because of the great service !! I have been extremely satisfied with Luis as my advis Natick for years now, and I’ve never been disappointed. Mainly because of the great service !! I have been extremely satisfied with Luis as my advisor. He listens intently when I am describing any issue in the car which I may want diagnosed, and asks questions to clarify. He follows up with phone calls and texts throughout the time that the car is in for service. He does not push for any work that is not needed .so friendly, welcoming ,and highly knowledgeable, engaging and a pleasure to deal with . Most I like his work attitude !!! Last words Is the entire dealership is so professional , thoughtful and friendly too !!! Five stars!!!!! More

I was really happy with my recent experience at Mercedes of Natick. I bought a used car in the last year and the were great about telling me about some major items that need to be done in the coming year t of Natick. I bought a used car in the last year and the were great about telling me about some major items that need to be done in the coming year that I could wait on - instead of telling me it had to be done now. All the staff were friendly and Frederick M provided great service! More

The service dept. Is amazing!! Luis Aguasvivas and the repair people are so ice and professional. They make sure to provide the white glove service and as always provide a pristine quality of work and se repair people are so ice and professional. They make sure to provide the white glove service and as always provide a pristine quality of work and service. Love them! More

Scott was terrific. He was professional and helpful. I had a very good experience with this service. had a very good experience with this service. More

Scott was excellent , very friendly and professional Scott was excellent , very friendly and professional during our recent visit to dealership. He answered all our questions. Scott was excellent , very friendly and professional during our recent visit to dealership. He answered all our questions. More

Had a recall software update today and as usual it went very well. Scott Masterson, service technician did a great job in getting the work done. very well. Scott Masterson, service technician did a great job in getting the work done. More

Never had a bad experience here. My representative Brian B. Is so polite, caring & kind, He makes sure my vehicle is always serviced with detailed care. So much so, that he always does a complete overlook f B. Is so polite, caring & kind, He makes sure my vehicle is always serviced with detailed care. So much so, that he always does a complete overlook for any issues that could arise. Communication is always clear & detailed when it comes to issues & cost with my car. Brian is always thorough with taking care of even the littlest issues with my car. He puts me at ease & assures me that my car is safe to drive each time I return after it’s serviced.. Highly recommend this dealership as the whole staff is friendly & welcoming when you walk in the door. More

Upon driving into dealership to bring car in for an inspection sticker, Luis introduced himself, was very pleasant , directed me to leave my key and registration on front seat and to wait in the waiti inspection sticker, Luis introduced himself, was very pleasant , directed me to leave my key and registration on front seat and to wait in the waiting area. Very nice interaction. Luis certainly knows how important customer satisfaction is. More