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Mercedes-Benz of Sudbury - Service Center

Natick, MA

4.7
868 Reviews

868 Reviews of Mercedes-Benz of Sudbury - Service Center

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February 23, 2022

Service department is awesome! Friendly, knowledgeable, and great to work with! Thank you Brian for all your help. More

by kevintroy5KTroy100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2022 -

Mercedes-Benz of Sudbury responded

It's great that Brian provided such excellent care to you! Thank you for trusting our service team to give you a five-star experience! - Mercedes-Benz of Natick

February 22, 2022

Luis and team were fantastic! I would highly recommend. They are thoughtful and always helpful! More

by Nick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Aguasvivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ms. Morales
Feb 23, 2022 -

Mercedes-Benz of Sudbury responded

Thanks, Nick! Luis and the Mercedes-Benz of Natick team are thrilled to hear we've made this a five-star experience! See you next time!

February 22, 2022

They’re always responsive, efficient and provide great service. They do their best to accommodate their customers’ needs. More

by Tamarone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Masterson
Feb 24, 2022 -

Mercedes-Benz of Sudbury responded

Thank you for the wonderful feedback about our team! We're honored to have you as a Mercedes-Benz of Natick customer and look forward to your next visit!

February 19, 2022

Excellent staff. Great service and very professional to work with. Abdul has been great to work with - he stayed in touch via phone and text messages to provide updat More

by minochavipul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fahad Arshad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abdul Khalid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2022 -

Mercedes-Benz of Sudbury responded

Thank you! We're happy Abdul and Mercedes-Benz of Natick made this a five-star experience!

February 18, 2022

Scott was great on keeping me in the loop on the status of the repair. Very good communication. Scott was able to accommodate my repair in a timely manner without an appointment. More

by jfhoffy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Masterson
Feb 18, 2022 -

Mercedes-Benz of Sudbury responded

Thank you for sharing your experience working with Scott and the rest of our team! See you next time at Mercedes-Benz of Natick!

February 16, 2022

They fixed my car. It was done in one day. They gave me a loaner too. More

by Mjdonahue07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Aguasvivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2022 -

Mercedes-Benz of Sudbury responded

Thank you for trusting the Mercedes-Benz of Natick team with your vehicle! We appreciate your kind review and hope we can be of service again in the future!

February 16, 2022

These guys are great. I went in for service, they addressed my issues at no cost and even cleaned my car. I appreciate their responsiveness when I reach out More

by KGH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Aguasvivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2022 -

Mercedes-Benz of Sudbury responded

It was our privilege to serve you! Thanks for trusting the Mercedes-Benz of Natick team with your vehicle and please don't hesitate to reach out if we can be of service again in the future!

February 15, 2022

Excellent service. Pleasant staff and high quality work. Luis, service advisor , is always pleasant, thorough and efficient. More

by R3porto
Recommend Dealer
Yes
Employees Worked With
Luis Aguasvivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2022 -

Mercedes-Benz of Sudbury responded

Thank you so much for taking the time to share these kind comments! Luis & the team look forward to seeing you again next time!

February 15, 2022

Excellent service, everyone friendly and helpful. Efficient use of time, didn't mind waiting. Car wash in very cold weather a plus More

by bhw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Soamy
Feb 17, 2022 -

Mercedes-Benz of Sudbury responded

Thank you for sharing your experience! We appreciate you coming to visit us here at Mercedes-Benz of Natick and we hope to see you again next time!

February 15, 2022

Scott was great to work with. Service was quick and done very well, highly recommended More

by Sg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Masterson
Feb 17, 2022 -

Mercedes-Benz of Sudbury responded

Thank you for visiting our team here at Mercedes-Benz of Natick! We appreciate your kind review and hope to see you again next time!

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