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Mercedes-Benz of Sudbury - Service Center

Natick, MA

4.7
868 Reviews

868 Reviews of Mercedes-Benz of Sudbury - Service Center

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April 14, 2022

I can count on Scott Masterson to make a service appointment seamless and always appreciate his top-notch customer interaction. Brian B stepped in to help as I was a little early and Scott was worki More

by ABT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Masterson
Apr 15, 2022 -

Mercedes-Benz of Sudbury responded

We appreciate your awesome review! It means a lot to hear that Scott and Brian provided such excellent care while you were here at Mercedes-Benz of Natick! Thank you for rating us five stars!

April 14, 2022

$300 for a replacement key for a 1999 e 320 is TOO much to pay .. even for a Mercedes More

by caseycor
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Luis Aguasvivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2022 -

Mercedes-Benz of Sudbury responded

We appreciate you leaving your honest feedback, Casey. We'd like to discuss this in more detail to improve this situation for you. Please contact me at your earliest convenience. Thank you, Fahad Arshad - General Manager - farshad@herbchambers.com

April 11, 2022

Abdul and company put a lot of effort into finding a rare replacement part for my C300. Highly recommended More

by glennpalmer2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abdul Khalid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2022 -

Mercedes-Benz of Sudbury responded

Hi Glenn, thank you for sharing your experience working with Abdul and our team at Mercedes-Benz of Natick! See you next time!

April 05, 2022

Abdul was the best! True to his word, efficient and the best representative at Natick Mercedes Benz that I have ever had in all the years I have been going there. More

by jjdlavoie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abdul Khalid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2022 -

Mercedes-Benz of Sudbury responded

This is great to hear! Thank you for leaving Abdul and Mercedes-Benz of Natick the five-star review!

April 04, 2022

Abdul in the service department is highly professional, discerning and attentive to every detail a customer needs or wants. He is the consummate professional. Working with him always leaves us with full s More

by beewarm2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abdul Khalid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2022 -

Mercedes-Benz of Sudbury responded

Thank you for your 5-star review! We're so happy to hear that Abdul and our team provided you with an excellent experience! We look forward to seeing you next time at Mercedes-Benz of Natick!

April 04, 2022

I was taken care of asap when i arrived at the dealers in natick, ma. They resolve my problem with my car and sent me on my way. The whole crew was very helpful. Thank you from a happy customer. More

by Vrnckk34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2022 -

Mercedes-Benz of Sudbury responded

We love hearing from our satisfied customers! We look forward to seeing you next time at Mercedes-Benz of Natick!

March 29, 2022

Friendly, efficient, very quick to do service and did it in a professional manner. I love Mercedes-Benz of Natick! More

by Nanieandie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

Mercedes-Benz of Sudbury responded

This is great feedback! Thank you for choosing Mercedes-Benz of Natick!

March 26, 2022

Easy to make the appt, good service communication. Scott was helpful and professional, everything went smoothly. More

by btam888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Masterson
Mar 28, 2022 -

Mercedes-Benz of Sudbury responded

Thank you for sharing your experience working with Scott at Mercedes-Benz of Natick! We look forward to seeing you next time!

March 26, 2022

Scott is a customer driven service provider who understands our needs and develops and executed the best solution possible More

by hyunkim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Masterson
Mar 28, 2022 -

Mercedes-Benz of Sudbury responded

Thank you for sharing your experience working with Scott at Mercedes-Benz of Natick! We look forward to seeing you next time!

March 25, 2022

Excellent service by Jonny. Bought car last April but I did not have idea of so many features in the car. Jonny teach me a lot today More

by Shamsalam422
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Mercedes-Benz of Sudbury responded

Thank you for the kind review! We're so glad Jonny was able to get you feeling comfortable with your new vehicle and we'll be sure to share this wonderful feedback with him. Thanks for trusting Mercedes-Benz of Natick with your business and please don't hesitate to reach out if there's anything else we can do for you!

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