Mercedes-Benz of Sudbury - Service Center

My advisor Luis was very helpful; prompt, knowledgeable, communicable, and accommodating. Very pleased with him. communicable, and accommodating. Very pleased with him. More

Scott Masterson was great and very helpful, explained everything. Very professional and took care of my car needs. everything. Very professional and took care of my car needs. More

When our normal service representative became sick another service representative step in and handled everything extremely well. another service representative step in and handled everything extremely well. More

The service dept is excellent Fred Romsey is just great he got me in out very quickly he got me in out very quickly More

Always great service. I was attended to right away, my service was completed in a timely manner and Scott kept me updated while I waited. ..and I drove away in a clean car I was attended to right away, my service was completed in a timely manner and Scott kept me updated while I waited. ..and I drove away in a clean car! More

Scott Masterson was a wonderful help to me while I was away from home, visiting in the Natick,MA area. His prompt, courteous, and efficient attention in scheduling my repair was greatly appreciated. Tha away from home, visiting in the Natick,MA area. His prompt, courteous, and efficient attention in scheduling my repair was greatly appreciated. Thank you! Dr. Samuel Gottesman Saratoga Springs,NY More

The experience was great - work was done and I received information on upcoming work that would be needed. Nice not to have surprises. information on upcoming work that would be needed. Nice not to have surprises. More

Scott, was great at Mercedes-Benz in Natick. Super attentive and intuitive about my needs with my vehicle. Explained everything and honored rebates that were important to me. Very lucky to have Super attentive and intuitive about my needs with my vehicle. Explained everything and honored rebates that were important to me. Very lucky to have found him as an advisor after many long years of happiness with another vendor. Young lady that handles loaner vehicles was fantastic and i only wish I remembered her name! More

I have been a customer of this dealership location for over 25 years. It is conveniently located near where I live so it makes it easy to drop off and pickup my car for service over 25 years. It is conveniently located near where I live so it makes it easy to drop off and pickup my car for service More

I’ve tried a few Mercedes dealerships in the area for both sales and service and can say, without reservation, that Natick is the best dealership in the area. The service department is top notch, and the both sales and service and can say, without reservation, that Natick is the best dealership in the area. The service department is top notch, and the customer service provided by Scott Masterson is extraordinary. Communication is excellent, and they always go above and beyond to make sure you and your car are taken care of. More