Mercedes-Benz of Sudbury - Service Center

Fred Romsey has been my service advisor for several years. He rocks! The level of service is top shelf, and he is responsible for my contining loyalty. I have bought my cars and had them serviced at years. He rocks! The level of service is top shelf, and he is responsible for my contining loyalty. I have bought my cars and had them serviced at MB of Natick for over 25 years. Many thanks to the sales and service team. More

Scott in service was great to work with. He was attentive and friendly and got my vehicle in to service right away. My vehicle runs great and they even washed and cleaned my car. Great servi He was attentive and friendly and got my vehicle in to service right away. My vehicle runs great and they even washed and cleaned my car. Great service!! More

As always, I have nothing but rave reviews for the service department at Mercedes Benz of Natick. Scott was great to work with and was very attentive to what I needed. When I picked up the car, it d service department at Mercedes Benz of Natick. Scott was great to work with and was very attentive to what I needed. When I picked up the car, it drove so well and looked so good, I traded it in for a new SUV! Thanks again for a great experience. More

Good follow up from Frederick. Very pleasant and attentive staff. And free water all. Very happy. Very pleasant and attentive staff. And free water all. Very happy. More

Great service. Brian Breidegam was my Service Rep and he listened politely to my concerns. And he “went to bat” for me on a warranty issue. Thanks, Brian, and Natic Brian Breidegam was my Service Rep and he listened politely to my concerns. And he “went to bat” for me on a warranty issue. Thanks, Brian, and Natick Mercedes for taking good care of my car and me. More

Excellent and timely service. The stuff is very courteous and accommodating. Service was scheduled in short notice. The stuff is very courteous and accommodating. Service was scheduled in short notice. More

Service manager was responsive, polite, and efficient. He explained all repairs needed and kept me informed throughout the process. He explained all repairs needed and kept me informed throughout the process. More

Always professional and easy to deal with. Agents friendly and helpful. Loaner cars very good Agents friendly and helpful. Loaner cars very good More

This is one of the best dealerships. The staff members are very polite and respectful.My service adviser Luis was wonderful. I was very happy that I had him as my adviser.He was very The staff members are very polite and respectful.My service adviser Luis was wonderful. I was very happy that I had him as my adviser.He was very knowleageable about my car issues.He explained what needed to be repaired and gave me honest suggestions. He was very thorough He made sure my car was taken care of in a timely manner.I was extremely happy with my visit especially with my service adviser Luis. I will continue to go to Natick with my car for service as needed.I will recommend this dealer to all my friends or any one who owns a Mercedes Benz. More

Great customer service and commitment to quality, efficient workmanship, cleanliness, and overall customer satisfaction. Will recommend efficient workmanship, cleanliness, and overall customer satisfaction. Will recommend More