Mercedes-Benz of Sudbury - Service Center

I was told to go and pick up my car that it would be ready by the end of the day, I spent almost 2 hours in traffic, took a personal day out of work just to go and handle it , paid a towing company 200 ready by the end of the day, I spent almost 2 hours in traffic, took a personal day out of work just to go and handle it , paid a towing company 200 bucks and when I got there my car was outside and everything from the passenger and driver seat was taking off and everything under the seat and when I asked why my car is like that service manager (Geoff Boss) said he would give me 2 options for me to take the car as is and he will knock 100 dollar off or leave the car and come back tomorrow witch I was confused because I stated to him that I missed work to handle this and I can’t miss work again because you guys failed to communicate with each other. I had called the store in the morning letting them know that I was going there to get the car. He was very rude and unprofessional from the begging , spoke to me like I was less of a person, I turned around and stated to him that this Isn’t my fault, he looked at me and told me to get my piece of xxxx car out of there. More

Ready for appointment when I arrived. Work was completed on a timely basis. The staff was friendly and respectful. Work was completed on a timely basis. The staff was friendly and respectful. More

Jonny Pham provided outstanding service. He Is pleasant and very helpful. I have had my car for five years already and had never been able to deal with the technology in my car. Jonny was t He Is pleasant and very helpful. I have had my car for five years already and had never been able to deal with the technology in my car. Jonny was the first person to provide the information in a way that I could understand. He is a credit to the Herb Chambers Mercedes organization! Christine Cahill More

Frederick Romsey is an excellent service advisor. I am extremely happy with his efforts to emergently have my car fixed. He kept me updated and I was pleasantly surprised to have gotten my car back I am extremely happy with his efforts to emergently have my car fixed. He kept me updated and I was pleasantly surprised to have gotten my car back sooner and contentedly purring like a cat More

I had a very good experience! They are extremely proactive. made it very convenient and easy to go in for service. They are extremely proactive. made it very convenient and easy to go in for service. More

Very well run dealership - sales, service, the property, etc. All staff is very professional and well trained. etc. All staff is very professional and well trained. More

They pick up and drop off our car and provide a loaner making it SO convenient. Communicate clearly through the process so no surprises. Very good experience making it SO convenient. Communicate clearly through the process so no surprises. Very good experience More

Service is excellent and price is fair. Pick up and delivery without having me leave my house. Pick up and delivery without having me leave my house. More

Great customer service,responsive,courteous. Kept me imformed throughout the seriving of my vehicle! Thank you! Kept me imformed throughout the seriving of my vehicle! Thank you! More

Jonny is the concierge at MB Natick. which I had no idea existed until I went in for service. Made an appt w him and he very knowledgeable about Mercedes vehicles! Very thorough in teach which I had no idea existed until I went in for service. Made an appt w him and he very knowledgeable about Mercedes vehicles! Very thorough in teaching me about the Mercedes me app and all the bells and whistles inside the vehicle.he is very patient, knowledgeable and personable! Great job Jonny!! So glad to know there was a person there that does this job!! More