Mercedes-Benz of Sudbury - Service Center

Fred Romsey is an great asset to Herb Chambers Mercedes dealership. The very best!! Always responsive. dealership. The very best!! Always responsive. More

Very professional team! Greeted by a welcoming reception team. Loaner team was efficient. Service was prompt. Vehicle was very clean upon return Greeted by a welcoming reception team. Loaner team was efficient. Service was prompt. Vehicle was very clean upon return More

Excellent customer service! ! Thank you Scott! I would recommend Natick Mercedes Benz to everyone! Efficient ! Thank you Scott! I would recommend Natick Mercedes Benz to everyone! Efficient More

My experience with the dealership was pleasant and efficient. Scott did a fine job communicating and meeting my expectations. efficient. Scott did a fine job communicating and meeting my expectations. More

The adviser is very friendly and professional, service done on time, everything are great, thank you and will recommend to my friends done on time, everything are great, thank you and will recommend to my friends More

I arrived, was expected, a loaner car was ready. Scott was welcoming, agreeable and had all the arrangements made. I picked up the car and it was inspected, washed and serviced. I had no problem. Ea Scott was welcoming, agreeable and had all the arrangements made. I picked up the car and it was inspected, washed and serviced. I had no problem. Easy as pie. More

Professional and consistently good service department. This time around Scott was my service coordinator and was excellent. Kept me informed, knew the ins and outs of my service, was unfailingly pleasant. This time around Scott was my service coordinator and was excellent. Kept me informed, knew the ins and outs of my service, was unfailingly pleasant. More

Amazing Service! Scott was great and offered the best options for servicing my car to get me ready for my road trip! Scott was great and offered the best options for servicing my car to get me ready for my road trip! More

Great service… took exactly the 2 hours he quoted was very professional … will use for future service very professional … will use for future service More

This service visit was for the scheduled maintenance B, sticky parking break release and state inspection. Requested services were done to my satisfaction except the cost of service. Oil leak was found and sticky parking break release and state inspection. Requested services were done to my satisfaction except the cost of service. Oil leak was found and reported to me, but it was conveyed as not urgent therefore postponed for future visit (too much money for one visit). The parking break pedal assembly was apparently not in stock, therefore I had to leave for one more day. Could they have known stock status and communicated earlier before I had to ask? This vehicles is 2016 E400 model with just 26800 miles and only cruised and driven leisurely, but the parking break pedal has to be replaced and the oil leaks already? I understand any machine can break down at any time, but what about the Mercedes quality the manufacturer is advertising all the time? I am very much disappointed with the Mercedes quality and reliability. I like this dealership for both sales and services. I have purchased two Mercedes cars and serviced here, but I get sticker shocks almost every time I visit for services once the warranty expires. I am not sure what anyone can do about that as long as services get done at the dealership. More