Mercedes-Benz of Sudbury - Service Center

Fred Romsey in MB Natick Service went above and beyond to facilitate getting my vehicle to the Herb Chambers Collision Center for major repairs following an accident resulting in significant damage to my veh facilitate getting my vehicle to the Herb Chambers Collision Center for major repairs following an accident resulting in significant damage to my vehicle. Fred and MB Natick assisted the collision center to resolve supply chain issues involving parts that had to come from MB in Germany. Once the repairs were completed (5 months after the accident) the collision center coordinated with Fred to perform final check out of electronics/sensors at MB Natick. He also promptly arranged for switching out the winter tires for summer tires, including procuring two new tires, ensuring that I received the vehicle without further delay. Fred is a dependable, knowledgeable and customer-focused service manager and I highly recommend him. More

Very accommodating, excellent communication in the service department. The problems with my vehicle were well explained by Mr. Romsey. service department. The problems with my vehicle were well explained by Mr. Romsey. More

This is the first time at MB of Natick. I felt that Mr. Abdul R was very nice and his experience to serve customers. I felt that Mr. Abdul R was very nice and his experience to serve customers. More

Excellent service Luis was great & work done in the time stated...fast in & out and he was not pushy and trying to get more work stated...fast in & out and he was not pushy and trying to get more work More

Vehicle ready on time as promised. Price was as quoted, Scott kept us informed. Thanks Price was as quoted, Scott kept us informed. Thanks More

Fred Romsey is an great asset to Herb Chambers Mercedes dealership. The very best!! Always responsive. dealership. The very best!! Always responsive. More

Excellent customer service! ! Thank you Scott! I would recommend Natick Mercedes Benz to everyone! Efficient ! Thank you Scott! I would recommend Natick Mercedes Benz to everyone! Efficient More

My experience with the dealership was pleasant and efficient. Scott did a fine job communicating and meeting my expectations. efficient. Scott did a fine job communicating and meeting my expectations. More

Very professional team! Greeted by a welcoming reception team. Loaner team was efficient. Service was prompt. Vehicle was very clean upon return Greeted by a welcoming reception team. Loaner team was efficient. Service was prompt. Vehicle was very clean upon return More