Mercedes-Benz of Sudbury - Service Center

Great loaner car service, adviser Fred very well managed car repair, customer and loaner car over the long holiday weekend service, with an awesome professional manner ! car repair, customer and loaner car over the long holiday weekend service, with an awesome professional manner ! More

Great communication and very quick work. My car was nice and clean when I picked it up. Everyone I dealt with was very professional and courteous. My car was nice and clean when I picked it up. Everyone I dealt with was very professional and courteous. More

Scott was very knowledgeable and made sure that everything that I needed to have done to the vehicle was cared for. All in all an excellent experience. everything that I needed to have done to the vehicle was cared for. All in all an excellent experience. More

Terrific dealership. So many wonderful people. They keep you well informed as to what is happening with your vehicle when you bring it in for service. Nice clean pleasant So many wonderful people. They keep you well informed as to what is happening with your vehicle when you bring it in for service. Nice clean pleasant atmosphere if you are waiting. Will buy my next car here for sure ! More

Fred Romsey in MB Natick Service went above and beyond to facilitate getting my vehicle to the Herb Chambers Collision Center for major repairs following an accident resulting in significant damage to my veh facilitate getting my vehicle to the Herb Chambers Collision Center for major repairs following an accident resulting in significant damage to my vehicle. Fred and MB Natick assisted the collision center to resolve supply chain issues involving parts that had to come from MB in Germany. Once the repairs were completed (5 months after the accident) the collision center coordinated with Fred to perform final check out of electronics/sensors at MB Natick. He also promptly arranged for switching out the winter tires for summer tires, including procuring two new tires, ensuring that I received the vehicle without further delay. Fred is a dependable, knowledgeable and customer-focused service manager and I highly recommend him. More

Very accommodating, excellent communication in the service department. The problems with my vehicle were well explained by Mr. Romsey. service department. The problems with my vehicle were well explained by Mr. Romsey. More

This is the first time at MB of Natick. I felt that Mr. Abdul R was very nice and his experience to serve customers. I felt that Mr. Abdul R was very nice and his experience to serve customers. More

Excellent service Luis was great & work done in the time stated...fast in & out and he was not pushy and trying to get more work stated...fast in & out and he was not pushy and trying to get more work More

Vehicle ready on time as promised. Price was as quoted, Scott kept us informed. Thanks Price was as quoted, Scott kept us informed. Thanks More