Mercedes-Benz of Sudbury - Service Center

Appointment was available. They got started right away and finished quickly. A front license plate frame was added which protects the plate during car washes . They got started right away and finished quickly. A front license plate frame was added which protects the plate during car washes . More

Always very professional & polite-always solve my problems-I have had the same service rep for years(Fred Romsey,Jr) and he is terrific-we have a great relationship & he always serves my needs best! problems-I have had the same service rep for years(Fred Romsey,Jr) and he is terrific-we have a great relationship & he always serves my needs best! Been a customer for over 40 years! More

We purchased our first Mercedes from HC of Natick. They were very competitive during the sales portion. We continued to follow up with all recommended service at the same shop as it is a bit better lo They were very competitive during the sales portion. We continued to follow up with all recommended service at the same shop as it is a bit better located to us than other Mercedes Benz dealerships. We have used Scott Masterson for the last several visits and he is excellent. He recognizes that i have some automotive knowledge and doesn't treat me like a complete neophyte. Scott also knows I like a deal and in the past having used a dealer coupon that they send out, Scott now honors a coupon even though he doesn't require me to furnish an actual coupon. Scott is also willing to sharpen his pencil to maximize value for a large service interval; like brakes and tires etc. Scott follows up as needed, and he made sure my car was so clean at pick up I almost thought I bought detail service. HC should have Scott fix the slick coffee machine in the lounge. It was my pleasure to recommend Scott Masterson and Herb Chambers of Natick for a purchase or service of your Mercedes Benz. More

Scott is very knowledgeable , nice person to deal with makes you feel very confortable your company should have more people like him makes you feel very confortable your company should have more people like him More

Excellent service department. Friendly, clean, on time! Scott is always very helpful and even remembers his customers by name and prior conversations they had. He is an asset to t Friendly, clean, on time! Scott is always very helpful and even remembers his customers by name and prior conversations they had. He is an asset to the dealership! More

Customer service is impeccable ( especially the care and attention I always receive from Fred Romsey. ) Excellence in every respect. attention I always receive from Fred Romsey. ) Excellence in every respect. More

Brian was extremely helpful in helping me navigate a rather difficult leasing issue. He was very professional. Trevor Mc Gill MD rather difficult leasing issue. He was very professional. Trevor Mc Gill MD More

Super service. Brian was great. Couldn’t have been better ! I would recommend them to anyone needing service on their Mercedes Brian was great. Couldn’t have been better ! I would recommend them to anyone needing service on their Mercedes More

Great service. Service writer was RIGHT ON! Pricing was fair, reasonable. Detailing of car was suburb. Very HAPPY CLIENT Service writer was RIGHT ON! Pricing was fair, reasonable. Detailing of car was suburb. Very HAPPY CLIENT More

All the staff were friendly and helpful. The problem was identified and repaired quickly. Thank you for repairing my car. The problem was identified and repaired quickly. Thank you for repairing my car. More