Mercedes-Benz of Sudbury - Service Center

Brought my car in for scheduled maintenance. My customer service specialist Luis identified additional items, worn out tires and wheel alignment issues, which were taken care of. In addition my My customer service specialist Luis identified additional items, worn out tires and wheel alignment issues, which were taken care of. In addition my passenger seat needed refinishing. Luis coordinated this repair with an outside shop. Everything was done perfectly and Luis oversaw to make sure work was done well. Luis was very professional and thorough Very pleased. More

Professional, friendly staff and excellent sales and service. I have purchased three vehicles at MB of Natick and was happy with each. Low pressure, informative and demonstrating attention to detail. service. I have purchased three vehicles at MB of Natick and was happy with each. Low pressure, informative and demonstrating attention to detail. More

Able to sweeps me in to set up Mercedes Me Connect which had not been able to be done at delivery. Answered all my questions and more. Very helpful snd supportive had not been able to be done at delivery. Answered all my questions and more. Very helpful snd supportive More

The entire staff was very professional and knowledgeable and helpful. My concerns were.addressed successfully and helpful. My concerns were.addressed successfully More

Scott was amazing in helping me with my car which needed serious repairs. He kept me informed and guided me through the whole process of what I needed to do with my insurance company and for a rental. In ad serious repairs. He kept me informed and guided me through the whole process of what I needed to do with my insurance company and for a rental. In addition, was there when the the service was conclused. 🙂 More

Professional efficient Fred is one of the best service consultants I’ve ever came across. consultants I’ve ever came across. More

Best dealership I have ever used. Competent, professional attitude, outstanding customer service, efficient and well trained to perform their jobs. It was a pleasure Competent, professional attitude, outstanding customer service, efficient and well trained to perform their jobs. It was a pleasure More

Had to replace a battery and the issue occurred at the last minute, so I had to come without an appointment. Scott was very helpful and very professional. The car was fixed on the same day. I am excited t last minute, so I had to come without an appointment. Scott was very helpful and very professional. The car was fixed on the same day. I am excited to work with Scott! More

Liquid was very good in setting up the repair order and the job was completed successfully. The loaner car was new, available on time and clean. The car was washed and vacuumed nicely afterwards. the job was completed successfully. The loaner car was new, available on time and clean. The car was washed and vacuumed nicely afterwards. More

Scott did a great job in following the progress of the work to be done. When he discovered that the process was going to take longer than expected, he immediately got me a loaner car so that I would not b work to be done. When he discovered that the process was going to take longer than expected, he immediately got me a loaner car so that I would not be inconvenienced. I highly recommend working with Scott as he always has the customer needs in focus. More