Mercedes-Benz of Sudbury - Service Center

I turned up with a problem with no appointment and was immediately called in and an advisor checked the vehicle and then they spoke with the manager who added me to the days list and by 5 pm Uber picked u immediately called in and an advisor checked the vehicle and then they spoke with the manager who added me to the days list and by 5 pm Uber picked up from home-car was ready and problem solved This is what going above and beyond for a client is all about. I have been with them for over 3 decades for this reason- They Care ! More

I have worked with Fred Romsey, Jr. for about 7 years. He is a very honest and patient service advisor. Because he is so knowledgeable about the Mercedes vehicles, he is trustworthy wit for about 7 years. He is a very honest and patient service advisor. Because he is so knowledgeable about the Mercedes vehicles, he is trustworthy with his guidance and advice on repairs and maintenance. He is very accommodating whenever there have been any urgent vehicle issues. I highly recommend the Mercedes Benz of Natick dealership, and Fred Romsey, Jr. for any Mercedes service needs! More

It is a reliable and comfortable shop. It’s staff, such as Luis, are experienced, efficient, considerate, patient, decent and polite. It’s staff, such as Luis, are experienced, efficient, considerate, patient, decent and polite. More

Great Service. Urgent visit for a tire issue. Brian was great in keeping me informed and working with me to get this done on short notice. Urgent visit for a tire issue. Brian was great in keeping me informed and working with me to get this done on short notice. More

The Best! Mercedes Benz of Natick is absolutely fantastic! I appreciate the great work service did to my car and the kindness that came with it! Thank you Mercedes Benz of Natick is absolutely fantastic! I appreciate the great work service did to my car and the kindness that came with it! Thank you so much! More

Mercedes-Benz of Natick makes it easy to schedule an appointment, easy to drop off the car, comfortable waiting area where I was able to plug in my laptop and work remotely. Great service people who kee appointment, easy to drop off the car, comfortable waiting area where I was able to plug in my laptop and work remotely. Great service people who keep you up-to-date on your cars progress and follow up for questions. More

The people working in the service department don’t up to a Mercedes standard, you look like you walk into a Toyota dealership that kind of service. The adviser was lack of communication. a Mercedes standard, you look like you walk into a Toyota dealership that kind of service. The adviser was lack of communication. More

Excellent service. Good customer support,kept me informed of the process. Will continue to do business there. Good customer support,kept me informed of the process. Will continue to do business there. More

Very responsive and helpful . Went out of his way to get the job done while I waited Went out of his way to get the job done while I waited More

The Service Department at Mercedes Benz of Natick is very friendly and very efficient. Their personnel does everything they can to make sure the customer is understood and provided with appropriate service. friendly and very efficient. Their personnel does everything they can to make sure the customer is understood and provided with appropriate service. My experience with Dan Kristoff was exceptional as he made sure my car’s work order was completed as speedily as possible. It Is nice to know that this dealership treats customers with such respect. More