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Mercedes-Benz of Sudbury - Service Center

Natick, MA

4.7
872 Reviews

872 Reviews of Mercedes-Benz of Sudbury - Service Center

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November 11, 2022

Great service and great work done on my car! Always looking to save me money. More

by centerville995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teddy Tsamis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Aguasvivas, Abdul Khalid, Scott Masterson
Nov 14, 2022 -

Mercedes-Benz of Sudbury responded

Thank you for trusting Mercedes-Benz of Natick with your business! We're grateful for your support and look forward to seeing you next time!

November 10, 2022

Steve Boston snd Fred Romsey are simply THE best and the reason we are loyal to Foreign Motors West! Great service, professional, honest ! We can always trust their recommendations. More

by susanflorencesmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Boston
Nov 11, 2022 -

Mercedes-Benz of Sudbury responded

Steve and Fred are glad you had such a positive experience here, Susan! Thank you for being part of the Mercedes-Benz of Natick family!

November 08, 2022

So courteous and responsive - my customer service rep Brian is always helpful, professional and ensures all service is explained thoroughly. He keeps me informed thru process. Highly recommend this de More

by JMH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

Mercedes-Benz of Sudbury responded

It's great knowing that our team has done their part to ensure a five-star experience for you! Thank you for leaving us your review! - Mercedes-Benz of Natick

November 03, 2022

My Service Advisor, Brian Breidegam, worked closely with me to solve my challenge. My challenge was handled quickly and I felt assured that using a trained Mercedes Technician was the best way to move forwa More

by Joel Marcus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2022 -

Mercedes-Benz of Sudbury responded

Thank you for the review, Joel! We appreciate you trusting Mercedes-Benz of Natick with your vehicle and are happy to hear Brian & the team could make the experience an efficient one for you. Take care and please don't hesitate to reach out if we can be of service again in the future!

October 30, 2022

Grey work on list of needed repairs after purchase of E350 Coupe from Tucson dealer More

by Spartan207
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Mercedes-Benz of Sudbury responded

Thank you for sharing your review! We're happy that Grey worked with you to find a new ride! We look forward to seeing you next time at the Mercedes-Benz of Natick!

October 29, 2022

It is always pleasure to work with Mercedes-Benz of Natick and their service advisors. Recently, I have received a great service for my car especially when other dealers were turned me down with in More

by Voiceselva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Masterson
Oct 31, 2022 -

Mercedes-Benz of Sudbury responded

Thank you for trusting Mercedes-Benz of Natick with your service needs! Scott & the team appreciate your support and look forward to your next visit!

October 28, 2022

Good service and helpful staff, clean and pleasant facility vehicle always returned washed, vacuumed and cleaned More

by Bjclifton
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2022 -

Mercedes-Benz of Sudbury responded

Thank you for sharing! We're happy that our team catered to all of your needs! -Mercedes-Benz of Natick

October 27, 2022

Scott did a great job in managing our 1 year service. The servicing was performed in less time than originally estimated while we waited. More

by Tullamore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Masterson
Oct 27, 2022 -

Mercedes-Benz of Sudbury responded

We're happy to hear Scott provided you with an excellent experience! Thank you for your business, from all of us here at Mercedes-Benz of Natick!

October 25, 2022

I brought my car in for annual service. As always they did everything I asked in a timely a professional manner. I dealt with Fred Romsey who’s been my service advisor. He’s very knowledgea More

by glkaplan48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2022 -

Mercedes-Benz of Sudbury responded

Thank you for your 5-stars! We're so happy that Fred and the rest of our team earned your 5-stars! We look forward to seeing you next time at Mercedes-Benz of Natick!

October 17, 2022

Brought my car in for service and detailing. All the problems were addressed and the car was immaculate. Excellent service and communication. More

by DAP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Masterson
Oct 18, 2022 -

Mercedes-Benz of Sudbury responded

Thank you for trusting us to provide the best care to you! We are happy you enjoyed visiting us and look forward to seeing you again! - Mercedes-Benz of Natick

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