Mercedes-Benz of Sudbury - Service Center

The service group here is awesome. They took the time to drive my vehicle with me and discuss my concerns, determined a fix and quickly resolved. They took the time to drive my vehicle with me and discuss my concerns, determined a fix and quickly resolved. More

Swift service, with vehicle taken good care of. Online scheduling, quick check in and check out and timely communications re status Online scheduling, quick check in and check out and timely communications re status More

Outstanding dealership in every respect. Scott Masterson sets the tone of courtesy, and efficiency followed by everyone from the telephone operators to all service personnel. Congratulatio Scott Masterson sets the tone of courtesy, and efficiency followed by everyone from the telephone operators to all service personnel. Congratulations on a job well done. More

Great service from the moment I enter the building. Friendly staff and nice faculty. Service advisor Scott was very professional. Friendly staff and nice faculty. Service advisor Scott was very professional. More

I was greeted by service manager Very polite and professional He told me the issues we discussed and work was done Very happy with experience professional He told me the issues we discussed and work was done Very happy with experience More

Convenient service with good communication by texting. The need for additional service was described well and could be authorized without needing to find time for a call. The need for additional service was described well and could be authorized without needing to find time for a call. More

I want to commend the service and management staff from Mercedes-Benz of Natick, including Brian Breidegam and the manager, Adam Shapiro. I returned to the dealer due to having a window issue in my 2021 AM Mercedes-Benz of Natick, including Brian Breidegam and the manager, Adam Shapiro. I returned to the dealer due to having a window issue in my 2021 AMG C63 S Cabriolet. They both took care of my vehicle ensuring the issue get fixed at my entire satisfaction. The driver window wasn’t sealing properly when closing it. The window was replaced, aligned and adjusted perfectly. I highly recommend this dealer. Thanks Brian and Adam!!! More

I've been dealing with MB-Natick for three years now and they are great! Scott Masterson is always above and beyond and all the rest of the staff are also great. they are great! Scott Masterson is always above and beyond and all the rest of the staff are also great. More

The dealership and my service advisor, Scott Masterson were professional, courteous, knowledgeable and very helpful. I wouldn't hesitate to recommend either to others. were professional, courteous, knowledgeable and very helpful. I wouldn't hesitate to recommend either to others. More

Two visits to get it fixed correctly final repair was not exactly what was diagnosed exactly what was diagnosed More