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Mercedes-Benz of Sudbury - Service Center

Natick, MA

4.7
872 Reviews

872 Reviews of Mercedes-Benz of Sudbury - Service Center

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December 15, 2022

This dealer and employee always do more than requested. Above and beyond what is expected More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2022 -

Mercedes-Benz of Sudbury responded

We appreciate this great review, Dave! Thank you for being a Mercedes-Benz of Natick customer!

December 13, 2022

Excellent Service by Scott. The process was fast and getting the loaner was expedited. Service turnaround within hours More

by roland.rocafort
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Masterson
Dec 14, 2022 -

Mercedes-Benz of Sudbury responded

Thanks for reviewing your experience, Roland! Scott & the team appreciate your business and hope to see you again next time here at Mercedes-Benz of Natick!

December 12, 2022

Service was great ! My first service I’ll be back there again,I only trust that dealership ! Nice people good service can’t ask for much more!! Thanks for the opportunit More

by Buddabing02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2022 -

Mercedes-Benz of Sudbury responded

We're so glad our team could help make this a great experience for you! Thank you for coming to see us at Mercedes-Benz of Natick!

December 10, 2022

Luis always takes good care of me. Never had any issues with the repairs and cars looks like new when returned to me More

by rgibby1280
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Aguasvivas
Dec 12, 2022 -

Mercedes-Benz of Sudbury responded

Thank you for trusting Luis & the Mercedes-Benz of Natick team with the care of your vehicle! We appreciate your support and look forward to seeing you next time!

December 07, 2022

I have been going to this location for many years. Everyone is very pleasant and accommodating. Brian B. in the service is the best to work with!! More

by cobrien824
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2022 -

Mercedes-Benz of Sudbury responded

We're proud of Brian and our team for making this a great experience for you! Thank you for being a Mercedes-Benz of Natick customer!

December 07, 2022

Staff is extremely polite and knowledgeable. Service was fast and I love that your car is always clean when they are done. More

by maureen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Masterson
Dec 08, 2022 -

Mercedes-Benz of Sudbury responded

Thank you for trusting the Mercedes-Benz of Natick team with your service needs, Maureen! We appreciate your kind comments and look forward to your next visit!

December 07, 2022

Easy online scheduling. Courteous, informative, and quick service! Thank you for making it a pleasant experience. More

by IK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Masterson
Dec 08, 2022 -

Mercedes-Benz of Sudbury responded

It was our privilege to serve you! Thanks for choosing Mercedes-Benz of Natick and please don't hesitate to reach out if we can assist you with any future automotive needs. Take care!

December 03, 2022

I had previously gone to another dealer for maintenance. I was dissatisfied and decided to try Mercedes Benz of Natick. The experience was MUCH better. Luis was very helpful and patient with my questions. More

by Chrisrichards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Aguasvivas
Dec 05, 2022 -

Mercedes-Benz of Sudbury responded

Thanks for giving us an opportunity to earn your business! Luis & the team appreciate your kind feedback and hope to see you again next time here at Mercedes-Benz of Natick!

December 01, 2022

Scott in service dept. did a great job!!! My car was in for a number of days but he kept me updated, car was ready on time for pick up, and gave me great treatment overall More

by Nak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Masterson
Dec 01, 2022 -

Mercedes-Benz of Sudbury responded

Thank you for trusting the Mercedes-Benz of Natick team with your vehicle! We're happy to hear Scott provided you with excellent communication throughout your experience and we'll be sure to share this wonderful feedback with him. Take care and please don't hesitate to reach out if we can be of service again in the future!

November 29, 2022

Great people. Easy to deal with, efficient and always pleasant. Car was done even earlier than expected. Doesn't get any better than that. More

by bhw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Masterson
Nov 30, 2022 -

Mercedes-Benz of Sudbury responded

Thank you for the fantastic feedback! We appreciate you trusting the Mercedes-Benz of Natick team with your vehicle and hope you'll be visiting us again in the future. Take care!

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