Mercedes-Benz of Sudbury - Service Center

Mercedes Benz on Natick continues to deliver super service and Fred leads the pack in knowledge, details and overall service attention. service and Fred leads the pack in knowledge, details and overall service attention. More

I used Mercedes of Natick for my car because my wife works very close to it so it was convenient for me.I met the service rep Luis who was very attentive to my situation my car was hit while I was stopp works very close to it so it was convenient for me.I met the service rep Luis who was very attentive to my situation my car was hit while I was stopped at a Red light.He explained what they discovered that was wrong underneath.He also let me see what was wrong on the lift.Overall a excellent dealership from a friendly receptionist and excellent service department also I got to meet the technician who assessed the vehicle and even went for a ride with me to explain the issues.He was very knowledgeable and you could tell he actually cared to take the time to help me.I don’t remember his name but will call the service manager to thank him tomorrow.Please thank Luis again for the help I really appreciate good service and being in the service industry for 30 years I know when I get it.Again thanks More

Excellent Service. I was kept informed every step of the process. Lots of smiling happy faces. I was kept informed every step of the process. Lots of smiling happy faces. More

Another amazing experience at MB Natick! Scott Masterson my Service Advisor was awesome! The Service Dept is highly-competent and a joy to work with! Scott Masterson my Service Advisor was awesome! The Service Dept is highly-competent and a joy to work with! More

I went for a recall and hubcap repair. My wait time was as expected and Scott kept me updated on the work progress. My wait time was as expected and Scott kept me updated on the work progress. More

Dealership is friendly and accessible with nice loaner vehicles, if notice is provided. Long time relationship, recommend. vehicles, if notice is provided. Long time relationship, recommend. More

Scott Masterson has always been very available to answer my questions/concerns both on the telephone and in person. He is patient and prompt in returning phone messages. An excellent Service Account Repre my questions/concerns both on the telephone and in person. He is patient and prompt in returning phone messages. An excellent Service Account Representative for this dealership. More

Fast, accurate and excellent service. Excellent, Friendly people always ready to help. Very happy to bring my car. Excellent, Friendly people always ready to help. Very happy to bring my car. More

Service your car somewhere else, they are poor communicators who try to squeeze every dollar out of you without care for your vehicle or customer service communicators who try to squeeze every dollar out of you without care for your vehicle or customer service More

Scott Masterson was great to work. He was very personable and efficient. And he got me in and out in no time. He was very personable and efficient. And he got me in and out in no time. More