Mercedes-Benz of Sudbury - Service Center

Great service and customer service. .Friendly and knowleable sales dept…I have been a customer at this dealership for. Over 12 years and have purchased four car from this dealership… .Friendly and knowleable sales dept…I have been a customer at this dealership for. Over 12 years and have purchased four car from this dealership… More

Great experience got my job done quickly and came out great. The woman at the front was very knowledgeable and polite, I believe her name was Savannah. I’ll be going back when I need service! great. The woman at the front was very knowledgeable and polite, I believe her name was Savannah. I’ll be going back when I need service! More

Quick and Attentive, car always runs excellent after service. Good communication and seamless rental pickup experience. service. Good communication and seamless rental pickup experience. More

I took my car in for an unexpected suspension malfunction that was not safe for me to drive it. I didn’t ask for a specific service manager as this is the first time my car goes there. I couldn’t get my se that was not safe for me to drive it. I didn’t ask for a specific service manager as this is the first time my car goes there. I couldn’t get my service manager to give me a timely update on the initial problem assessment. 4 hours after my appointment and no update as we went well into the afternoon, I had to reach out via phone and txt multiple times to finally get him to respond with an update. On the second day after the suspension is fixed, the dealership wasn’t able to arrange a ride for me to go pick up the car so I had to arrange a ride with Mercedes Me on my own. Finally, when I informed my service manager that I am on my way, he simply replied with “Ok” via txt. He didn’t tell me to ask for him when I arrived. After I got home with my car, I noticed that a car wash towel and a window spray bottle were left on my back seat. Clearly my service manager didn’t even bother to walk through my car before signing off that it’s ready. I recently moved to Boston from San Francisco and am looking for my goto Mercedes dealership/service. I took my car to Mercedes of Boston a few months ago for a regular service and it was a great experience (including shuttles to and from my office on the service day). Natick is closer to my house so I decided to go there this time but after this experience, I don’t think I will go back. My experience with Natick Mercedes is really not to the standard of other MB dealership. More

My service agent, Brian, went above and beyond for me. I couldn’t drive my car back home because I needed a part ordered and he went out of his way to find me a last minute car loaner. He cared about my s I couldn’t drive my car back home because I needed a part ordered and he went out of his way to find me a last minute car loaner. He cared about my safety and provided excellent customer service. I am in sales so I know how it’s like. Thank you again Natick Mercedez-Benz and Brian. More

Great service. Car was spotless when I picked it up! Be back at 50k miles Car was spotless when I picked it up! Be back at 50k miles More

Mercedes Benz of Natick is amazing and very friendly and efficient ! Joel and Savannah are both great to work with! efficient ! Joel and Savannah are both great to work with! More

Excellent service, in and out within the time discussed. Everyone was efficient and helpful. Would heartily recommend. Everyone was efficient and helpful. Would heartily recommend. More

The service went smoothly. Picking up the car was fine, but I was not greeted and Louis did not address me when he saw me at the register. I had a question and the cashier Picking up the car was fine, but I was not greeted and Louis did not address me when he saw me at the register. I had a question and the cashier told me all I needed to know was on the slip & if I need more info I could speak to the rep., Brian, In a dismissive manner. I said no need! The valet was very pleasant. More

The service professionals at Mercedes Benz of Natick were friendly, knowledgeable and efficient. They did a good job keeping me well informed of the progress. friendly, knowledgeable and efficient. They did a good job keeping me well informed of the progress. More