Mercedes-Benz of Sudbury - Service Center

Very good . Mr Abdul did a very good job explaining the service performed. Great job! Mr Abdul did a very good job explaining the service performed. Great job! More

You are greeted with courtesy upon arrival or on the phone. All employees present themselves in a professional manner and the work is done, efficiently. They take the time to explain to you what issue phone. All employees present themselves in a professional manner and the work is done, efficiently. They take the time to explain to you what issue your automobile is having, what your options are and the price for the service. More

Service is top notch. Handled a software update, and after that was done, they told me 5 more needed to be installed. Took a few more minutes, but happy all was done at o Handled a software update, and after that was done, they told me 5 more needed to be installed. Took a few more minutes, but happy all was done at once. More

Kudos to Fred Romsey always the consummate professional a great company man and always concerned and caring to his customers. great company man and always concerned and caring to his customers. More

It took the service department 10 hours and two calls from me to do a simple service on my car. I dropped the car at 7am and it wasn’t ready until 5pm. At 3pm I was told the car was in the wash. I had to from me to do a simple service on my car. I dropped the car at 7am and it wasn’t ready until 5pm. At 3pm I was told the car was in the wash. I had to call them again 1.5 hours later. I didn’t get a call back again until 30 minutes later. I don’t care how busy you are it doesn’t take 2 hours to get the car through the wash. For how much the service is they could provide a faster service More

Luis and the staff at Mercedes-Benz in Natick were very professional and courteous. They took care of the problem right away! professional and courteous. They took care of the problem right away! More

Excellent dealership for both purchases and maintenance. Service department workers are thorough and very careful in their work. Service advisors keep you updated on progress of work being done. If somet Service department workers are thorough and very careful in their work. Service advisors keep you updated on progress of work being done. If something is in need of repair, the service advisor will call and explain what needs to be done and the cost. More

We were very satisfied with a service provided at Mercedes Benz of Natick! It was very fast and very professionally delivered by Dung and his colleague from courtesy vehicle services. Unfortunately w Mercedes Benz of Natick! It was very fast and very professionally delivered by Dung and his colleague from courtesy vehicle services. Unfortunately we can’t recall his name but definitely recommend! More

Very pleased with the entire organization. I would recommend Mercedes Benz Of Natick. To anyone interest in a new or used Mercedes. I would recommend Mercedes Benz Of Natick. To anyone interest in a new or used Mercedes. More

Really bad experience today with service department. Got charged $800 without my permission. Did not get phone calls for confirmation Got charged $800 without my permission. Did not get phone calls for confirmation More