Mercedes-Benz of Sudbury - Service Center

I recently worked with Jonny Pham on an issue with my radio/media features. He was very accommodating to my schedule and worked with me over FaceTime to save a dealership visit. I found him to be extreme radio/media features. He was very accommodating to my schedule and worked with me over FaceTime to save a dealership visit. I found him to be extremely knowledgeable, kind and very patient. A pleasure to work with!! More

From the beginning to the end I was handled with courtesy. The timing of my repair exceeded my expectations. It’s the kind of service you expect from a luxury dealership. Regrettably not all luxury courtesy. The timing of my repair exceeded my expectations. It’s the kind of service you expect from a luxury dealership. Regrettably not all luxury dealerships operate this way I have discovered. More

Professional and timely and kept me in loop as to repairs. All issues were taken care of repairs. All issues were taken care of More

Received professionally as soon as I drove into the service area. Communication with Fredrick M was extremely pleasant. Thank you for addressing the rear subframe issue with my vehicle. service area. Communication with Fredrick M was extremely pleasant. Thank you for addressing the rear subframe issue with my vehicle. More

Fred is always outstanding. My car came back great. I've been going to Fred and Chambers Mercedes, and have ni plans to stop. My car came back great. I've been going to Fred and Chambers Mercedes, and have ni plans to stop. More

Great service. Brought car in for first service under my ownership as I bought it as a CPO from an out of area Mercedes dealer. Transition seamless as they did the Brought car in for first service under my ownership as I bought it as a CPO from an out of area Mercedes dealer. Transition seamless as they did the “B” service, checked to make sure all previously required work was done, s as no updated my software. Price more than fair. Thanks. More

Great service and smooth transaction. Luis and his colleagues did their best to make sure that I had the best experience when I had my car serviced. Will be back! Luis and his colleagues did their best to make sure that I had the best experience when I had my car serviced. Will be back! More

My experience was as expected nothing short of professionalism, courteous, and a smile. From the drop/pick up station crew members, the gentleman that handled the loaner, to the friendly smile of professionalism, courteous, and a smile. From the drop/pick up station crew members, the gentleman that handled the loaner, to the friendly smile of Jayleane, the cashier. Brian when above and beyond and making sure that all of my concerns were answers and handled in a timely manner. Thank you all for your services. More

Brian handled the transaction in a very professional and courteous manner. He was easy to deal with and communicated well. courteous manner. He was easy to deal with and communicated well. More

Brian was very nice and professional when my car had a sudden transmission malfunction. He was able to fix the issue quick and also looked into other concerns I had. sudden transmission malfunction. He was able to fix the issue quick and also looked into other concerns I had. More