Mercedes-Benz of Sudbury - Service Center

I drive up from Cape Cod to have my Benz worked on by Bill Lawson, I always get the best service at Chambers MB of Natick Bill Lawson, I always get the best service at Chambers MB of Natick More

Ladies Beware! They say if you have a trustworthy mechanic & dentist you are winning in life. I have a 2019 GLA 250 w 40k miles. I use the dealership for my maint They say if you have a trustworthy mechanic & dentist you are winning in life. I have a 2019 GLA 250 w 40k miles. I use the dealership for my maintenance services. 9/14/2023 I brought my (perfectly running, no issues) car in for a B service maintenance. Upon completion I was told everything was in the green (no issues) except my brakes would need to be replaced in mid-end of Oct with an estimate of $1376.27. 1 and 1/2 weeks after my maintenance service my dashboard suddenly began to glitch, (different lights randomly going on and off). I called the dealership and they told me to bring it in. The dashboard glitching was but random but didn't affect how the car drove. They didn’t have a loaner and would not have one for several weeks so I dropped the car off a week later. The evening after dropping the car off, I was called and told that that the CP cluster needed replacement and with labor it would be $438, I approved that. I was also told that I should replace the battery, I asked the cost and was told everything total would be around $800. I picked up my car and got a bill for $1373.41. I was shocked, I asked for an explanation of all charges and the gentleman (I used that term loosely). He said that certain things were not on my copy of the bill bc there are different systems " ExR ASR and CDK". I really stopped listening after that. But it was when he went over the cost of labor to replace the battery was when my blood boiled $867.73 just for battery replacement $320 of that being labor. I asked, $320 to replace a battery? I was told that some batteries are under the seat or herd to get to.. really a 250 GLA it's not a Maybach, or S class or C class even. I definitely feel taken advantage of and lost confidence in Mercedes Natick. By the way, the battery is directly under the hood of the car. I also never received the normal text or email to review the service. More

Knowledgeable, quick, efficient, and friendly. Couldn’t get much better than that. I intend to continue to use Mercedes-Benz of Natick for my needs. Couldn’t get much better than that. I intend to continue to use Mercedes-Benz of Natick for my needs. More

Took my wife’s Mercedes A220 for a left front tire change , the rim came back with several deep scratches . I called the Mercedes Natick dealer and told them about it. They acted completely surprised and dis , the rim came back with several deep scratches . I called the Mercedes Natick dealer and told them about it. They acted completely surprised and dismissive . Then told me to go back and look at camera footage . I have yet to go back since I just don’t have this time . Really uncomfortable and awkward situation. The rim shouldn’t have been scratched and in the first place . More

Great experience for my first service at this dealership. Polite, friendly, efficient. Wish they had decaf coffee in the waiting area though! Polite, friendly, efficient. Wish they had decaf coffee in the waiting area though! More

Great job done Very professional I will go back to them when need I appreciate the services, thank you them when need I appreciate the services, thank you More

Abdul needs To fix his attitude Yeah, wasted a lot of my time and I would never recommend this location to anyone go anywhere else besides Natick time and I would never recommend this location to anyone go anywhere else besides Natick More

Good luck with a car here. This dealership is terrible. Vito (sales) and Johny (tech) are great. Lied to me when I brought my car in for service (8k) and was done within a ho This dealership is terrible. Vito (sales) and Johny (tech) are great. Lied to me when I brought my car in for service (8k) and was done within a hour while I was purchasing another car due to the expense. Senior management is terrible. Nothing but lies. Needed to get an appointment for a quick issue this week. 10 emails, texts and phone calls. NO RESPONSE until Brian (Sales) called me back late in the afternoon. They have no idea on operations management and how to talk to each other. AND they had audacity to complain that I did not email, and had 1 person answering the phones. I have never been so mad after 30 years in customer service myself. The manager asked me to stop yelling, He should have been apologizing. Go buy a BMW at Herb Chambers in Sudbury. Bought multiple cars over the years and never had 1 issue, Ask for John DiBitetto, good guy. More

Provided excellent, professional service in an expedited manner for an emergency situation. Thanks very much Brian and Javier for your assistance manner for an emergency situation. Thanks very much Brian and Javier for your assistance More

The service advisor Brian was excellent. They work with me for a while to find the problem and then did a good job with the repairs the people that are involved with loaner cars were also ex They work with me for a while to find the problem and then did a good job with the repairs the people that are involved with loaner cars were also excellent! More