Mercedes-Benz of Sudbury - Service Center

Excellent service. I usually work with Brian, in the service department, he always goes the extra mile, getting timely appointments, communicating status, etc. Brian is I usually work with Brian, in the service department, he always goes the extra mile, getting timely appointments, communicating status, etc. Brian is a straight shooter and he cares about his clients. Highly recommend him. More

Everyone was wonderful. I showed up with a low rear tire. The greeter found a screw in the tire, Fred checked for availability, I walked to Panera for lunch, and returned I showed up with a low rear tire. The greeter found a screw in the tire, Fred checked for availability, I walked to Panera for lunch, and returned to a clean car with a plugged tire for $36. A real bargain and the reason that when something goes wrong with my car I go straight to Natick. More

Johnny and Sara were amazing. My car buying process was smooth. The help to get familiar with the car technology with Johnny was amazing also. Love the Natick Mercedes Benze team My car buying process was smooth. The help to get familiar with the car technology with Johnny was amazing also. Love the Natick Mercedes Benze team ! I will come back for my Wife GLC ! More

Good but no one seems to know all of car’s technology. First technician could not figure out why high beams could not go on. First technician could not figure out why high beams could not go on. More

Brian was great. ! I called today and even tho the service department being completely booked, Brian made sure to get my vehicle in for service. Completely satisfied, ! I called today and even tho the service department being completely booked, Brian made sure to get my vehicle in for service. Completely satisfied, great communication from Brian, and my visit was a 10/10 Thanks, Paul Yogo More

Great service due to Jeison’s, the Customer Service Rep, outstanding communicating updates on our car. He was polite, detailed, knowledgeable and professional! Very pleased by this Service experience. A outstanding communicating updates on our car. He was polite, detailed, knowledgeable and professional! Very pleased by this Service experience. Also, Nick was welcoming and provided excellent service on providing us with a courtesy car. Nick reviewed and explained the functions of this car. Both Jeison & Nick are definitively 5 Star Employees! Thank you! More

Brian delivers excellent friendly , knowledgeable service …over the years I have been confident in his work …over the years I have been confident in his work More

At the last minute I needed my summer tires changed to my snows due to an unscheduled trip up North. Louis, at herb chambers Mercedes in Natick squeezed me in and had the job done within hours. Thank y snows due to an unscheduled trip up North. Louis, at herb chambers Mercedes in Natick squeezed me in and had the job done within hours. Thank you Louis More

Brian at the service center is patient and very nice. Keeps you updated on what’s going on with your vehicle Keeps you updated on what’s going on with your vehicle More

We have bought 3 cars from this dealership. The sales experience was great, even during the pandemic. My wife and I have different service reps and we are both pleased with their work. They are The sales experience was great, even during the pandemic. My wife and I have different service reps and we are both pleased with their work. They are pleasant, accommodating, and explain issues well. Thanks to all who have assisted us. More