Mercedes-Benz of Sudbury - Service Center

The service is great. Fred seemed to really care and I appreciated the follow up Fred seemed to really care and I appreciated the follow up More

It used to be friendly and customer oriented. That got lost during the last two years. I have been a customer since 1999 and, it seems, it means nothing. I already got my wife a car from another That got lost during the last two years. I have been a customer since 1999 and, it seems, it means nothing. I already got my wife a car from another dealership. When my lease will end later on this year I’ll be going there too. Generally, the current management team is busy managing their job security. They could care less for their customers. Too bad. More

Had a really good service experience at MB of Natick. Both service manager and service advisor were outstanding. -Jason W Both service manager and service advisor were outstanding. -Jason W More

The staff at this dealership could not have been more helpful or professional, with a special shout out to Brian, who fit me in for a service to repair and replace a part that was malfunctioning on my ga helpful or professional, with a special shout out to Brian, who fit me in for a service to repair and replace a part that was malfunctioning on my gas cap door. I had come to the dealership to have my tire pressure gauge readjusted and mentioned this issue. The staff jumped into action to assure that this could be fixed in the same visit. Brian also made a trip to the parts department to personally locate the part. I felt like they all jumped through hoops for me. The service also took place in less than 1 hour. And they washed and vacuumed my car! More

The service team at MB Natick are a premium service provider. They are an Important part of my Mercedes ownership experience. When I need them they make things happen. provider. They are an Important part of my Mercedes ownership experience. When I need them they make things happen. More

Jonny is very helpful and professional. He helped me set up the Mercedes me account and explained all the features of this app. He even shared with me tips about features of iPhone. I reall He helped me set up the Mercedes me account and explained all the features of this app. He even shared with me tips about features of iPhone. I really recommend his services! More

Fred Romsey is an outstanding service rep. There is excellent attention to detail and he is very responsive. There is excellent attention to detail and he is very responsive. More

Brian from the service department delivered outstanding support. He assisted me in scheduling the appointment and ensured that the issue was thoroughly addressed. It was truly a five-star experience! support. He assisted me in scheduling the appointment and ensured that the issue was thoroughly addressed. It was truly a five-star experience! More

Great polite people when buying car but when I had problem with car I never felt so disrespected and treated so rudely in my life dealing with this dealer. Dont buy used car here please go elsewhere problem with car I never felt so disrespected and treated so rudely in my life dealing with this dealer. Dont buy used car here please go elsewhere trust me. More

They installed new app for the remote start, but it couldn’t work but I had to pay $314 , they couldn’t help couldn’t work but I had to pay $314 , they couldn’t help More