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Mercedes-Benz of Sudbury - Service Center

Natick, MA

4.7
862 Reviews

862 Reviews of Mercedes-Benz of Sudbury - Service Center

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September 05, 2024

Adviser Dan Kristoff Very helpful I'm hardly recommend He help me out like nobody else More

by Vitalytverskoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Kristoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2024 -

Mercedes-Benz of Sudbury responded

Thank you for leaving us this wonderful review! We look forward to seeing you again! - Mercedes-Benz of Sudbury

August 06, 2024

Jonny did a outstanding service , he showed me so many things that I did not know about my car , I have my car since last year and he helped me with so many things that I even imagined that I could use it More

by Raquel Ribeiro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Kristoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Mercedes-Benz of Sudbury responded

Raquel, we're delighted to hear that Jonny provided such exceptional service at Mercedes-Benz of Natick. Your kind words mean a lot to us, and we'll be sure to share them with him! Thank you for your support!

August 06, 2024

Jonny did an outstanding service, I’m very impressed by his intelligence and his dedication of teaching and show me all the things about my car that I did not know until I met him! I’m so impressed with h More

by Raquel Ribeiro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Mercedes-Benz of Sudbury responded

Raquel, we're delighted to hear about your positive experience with Jonny at Mercedes-Benz of Natick! Your kind words mean a lot to us and we'll be sure to share them with him. Enjoy every moment in your new car!

July 24, 2024

Needed my Mercedes s550 checked out for check engine light, and loss of traction, at very short notice. Dan Kristoff in the service department was outstanding. Not only being able to accommodate my serv More

by Haresh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sharon Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Kristoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2024 -

Mercedes-Benz of Sudbury responded

Haresh, we're delighted to hear that Dan and our service team at Mercedes-Benz of Natick provided outstanding support for your S550. Thanks for sharing your experience!

July 17, 2024

Will not be working with them in the future. Abdul Khalid when I brought my car in he was rude and disrespectful when I asked about detailed information of the service they did on my car. More

by John C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdul Khalid
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2024 -

Mercedes-Benz of Sudbury responded

John, thank you for the review. I'm disappointed to hear about this experience and will make sure it gets addressed with the appropriate members of our team. I hope you'll consider giving us another chance in the future. Respectfully, Fahad Arshad - General Manager - farshad@herbchambers.com

June 27, 2024

Jonny was very helpful! My experience was quick and concise, I received all the help I needed and more! More

by dillonsalminen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2024 -

Mercedes-Benz of Sudbury responded

We're delighted to hear that Jonny provided excellent assistance and made your experience at Mercedes-Benz of Natick smooth and efficient. Thanks for sharing!

June 22, 2024

Buen servicio buen trato hacia las personas son los mejores sin duda exelente personal gracias More

by d.lind787
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Aguasvivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lilo Aho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Mercedes-Benz of Sudbury responded

¡Gracias por la excelente reseña! ¡Esperamos verte de nuevo la próxima vez! - Mercedes-Benz of Natick

June 20, 2024

Accounting only accept promotion coupons printed, not mentioned orally in the front desk, which is anormal. More

by Jianbing1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Aguasvivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Mercedes-Benz of Sudbury responded

We apologize for any inconvenience you experienced at Mercedes-Benz of Natick. We'll review our communication process to ensure clarity regarding promotions in the future. Thank you for your feedback!

June 18, 2024

I’m writing about Mr. johnny Pham, the help I received from him today was 10 stars. I felt as though I was talking with a family member or a concerned parent. It was a v More

by Redstormdj
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

Mercedes-Benz of Sudbury responded

Thank you for sharing your experience! We're glad our team members provided such exceptional support and care. We strive to make every interaction feel personal and supportive, especially in challenging situations. If there's anything else we can do to earn those other two stars, please don't hesitate to reach out. Thank you! - Mercedes-Benz of Natick

June 14, 2024

Did a great job, Brian is the best. Really appreciate everything he did to give me my car back as soon as possible. More

by Rlprice4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Mercedes-Benz of Sudbury responded

Thank you for the kind words! We're glad Brian could assist and get your car back to you quickly at Mercedes-Benz of Natick. We appreciate your support!

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