Mercedes-Benz of Sudbury

Honestly, Charles is the best person to work with if you are buying a car, new or used. He gave us his honest opinion when we were weighing different used vehicle options. Even though I am sure we aren't are buying a car, new or used. He gave us his honest opinion when we were weighing different used vehicle options. Even though I am sure we aren't his highest revenue-producing client, he treated us very well. Keeping us updated on the progress of the sale, and helping us get answers to our questions. We will do our best to buy our next car through Charles and recommend him to all our family and friends. You can't find a more honest and hard-working person to have on your team when buying a vehicle. More

I had an exceptional experience at the Mercedes dealership, due to Jonny. From the moment I arrived, he dedicated over four hours to ensure I felt completely at ease with my new car. Jonny's expert dealership, due to Jonny. From the moment I arrived, he dedicated over four hours to ensure I felt completely at ease with my new car. Jonny's expertise was evident as he meticulously covered every detail, no matter how small, from the seatbelt clip design to the complex functionalities of the interactive dashboard. He navigated through the thousands of settings, breaking down intricate features into easily digestible information. He didn’t rush through the process; instead, he took the time to tailor his explanations. He demonstrated how to customize the ambient lighting, adjust the seat positions, and utilize the advanced safety features, making sure I was comfortable with each aspect before moving on. Jonny’s commitment to customer service was unparalleled. His patience and enthusiasm transformed what could have been an overwhelming experience into an enjoyable and informative one. By the end of our session, I felt not only knowledgeable about my vehicle but excited to learn more. I left the dealership with confidence, knowing I had a reliable resource in Jonny for any future questions or needs. More

Jonny was nice and flexible with his schedule to assist me at the dealer renewing my annual Mercedes app! Very satisfied with his service and expertise. me at the dealer renewing my annual Mercedes app! Very satisfied with his service and expertise. More

Jonny was very informative and helpful ! Saved my trip for sure Thank you for your help Saved my trip for sure Thank you for your help More

Jonny is outstanding- very thorough, personable, knowledgeable and patient. He made the training session a lot of fun. The experience with him reaffirmed our decision. knowledgeable and patient. He made the training session a lot of fun. The experience with him reaffirmed our decision. More

I recently purchased a 2025 GLC300 with the AMG package as a wedding anniversary gift for my wife. While I found the sales and financing teams to be excellent, my experience with Jonny Pham during our tuto as a wedding anniversary gift for my wife. While I found the sales and financing teams to be excellent, my experience with Jonny Pham during our tutorial was horrible. We traveled for 1.5 hours for a scheduled 2-hour tutorial, arriving early, only to discover that Jonny was 10 minutes late and had a hard stop at 3:30 PM. This reduced our tutorial time to only 50 minutes. when he greeted us he did not make an apology for being late, rather he informed us that he had a hard stop at 3:30 and we can later schedule a return visit to finish the tutorial. During the session, Jonny exhibited condescending behavior towards my wife, making her feel uncomfortable and reluctant to ask questions. He remarked, "If you are not going to follow instructions, you can just read the owner’s manual," and critiqued her ability to operate the hands-free tailgate, stating, "I was hoping you would at least be able to do this right." Both my wife and I were taken aback by his demeanor. The following day, I addressed these concerns with the sales manager and the general manager. They expressed their apologies and indicated that they would take appropriate action with Jonny, while also seeking to maintain my anonymity. Nevertheless, I insisted on him being informed that the complaint originated from me. Unfortunately, I did not receive any follow-up or resolution regarding the matter. I believe that the feedback system is flawed; rather than pressuring customers for five-star ratings, customers should be encouraged to respond to surveys freely. Based on this experience, I will refrain from making any future purchases from this dealership. This has been, without question, the most unpleasurable experience I have encountered and could not recommend anyone to shop here. More

I've dealt with Mercedes of Natick - and now Mercedes of Sudbury - for more than 20 years, and during that time I've been treated fairly and courteously on a consistent basis. That comment applies to both t Sudbury - for more than 20 years, and during that time I've been treated fairly and courteously on a consistent basis. That comment applies to both the Sales Department and the Service Department. More

Fantastic Experience at Mercedes-Benz of Sudbury! My husband and I had an outstanding experience working with the team at Mercedes-Benz of Sudbury. From the moment we arrived, Charles, our Sales C My husband and I had an outstanding experience working with the team at Mercedes-Benz of Sudbury. From the moment we arrived, Charles, our Sales Consultant, made the entire process seamless and stress-free. He is not only highly knowledgeable about the vehicles but also genuinely dedicated to finding the right car for your needs. What impressed us most was his professionalism and honesty. Charles was transparent about every detail and worked diligently to ensure we received a fair deal for our GLS, all while avoiding any pressure or sales tactics. His communication was excellent throughout, always keeping us informed and promptly answering any questions we had. His attention to detail and friendly approach made us feel confident and comfortable at every stage of the process. The business side of things was also smooth, with Yatin offering us a competitive financing option and providing helpful information about warranty packages. When it came to the post-purchase experience, Jonny was exceptional. He took the time to walk us through all the features of our new car, demonstrating impressive patience and expertise. His thoroughness and willingness to address every question left us feeling completely at ease with our purchase. Jonny’s commitment to a personalized, informative experience was truly standout. Thanks to Charles, Dakota, Yatin, and Jonny, we drove off feeling thrilled with our new car and the level of service we received. We highly recommend Mercedes-Benz of Sudbury to anyone looking for a positive, hassle-free car-buying journey. More

I appreciated the time Jonny took to be sure I was clear on some points. He delivered a lot of information and then provided some helpful cheat sheets to review later. on some points. He delivered a lot of information and then provided some helpful cheat sheets to review later. More

Johnny was incredibly professional and patient while explaining all the features of our new car. He spent over two hours with us, making sure we understood every detail, from the technology to the safet explaining all the features of our new car. He spent over two hours with us, making sure we understood every detail, from the technology to the safety features. His knowledge of the car and willingness to answer all our questions made us feel very comfortable and satisfied with our purchase. It’s clear that he genuinely cares about his customers and wants them to get the most out of their vehicle. I would highly recommend working with Johnny to anyone looking for exceptional service. Thank you for your dedication, Johnny! More