Mercedes-Benz of Sudbury

Very informative. I had no idea that my car is so advanced:) Jonny was professional and friendly. Thanks. I had no idea that my car is so advanced:) Jonny was professional and friendly. Thanks. More

I was very impressed with the sales process at Mercedes-Benz of Natick. The team of Saena and Danny were very organized in setting up an appointment and having the car we wanted to drive within a Mercedes-Benz of Natick. The team of Saena and Danny were very organized in setting up an appointment and having the car we wanted to drive within a two hour window of my request. We believe the negotiation on price and trade-in value was quite reasonable and the pickup of the car was on schedule. Lastly, the tutorial that Jonny gave us lasted over 90 minutes and was the most comprehensive and organized review of car functions we have ever experienced! Overall fantastic experience. More

When buying a luxury vehicle, there’s an expectation of great customer service. I have to say that Charles Scrymgeour and Jonny T Pham seriously went above and beyond at making my experience perfect. I am great customer service. I have to say that Charles Scrymgeour and Jonny T Pham seriously went above and beyond at making my experience perfect. I am a returning customer, having driven a leased vehicle for the last year a half, and loving so much of what Mercedes has to offer, Charles was an amazing asset in making sure that upgrading to a larger vehicle was going to fit all my needs for both my personal and business use. Charles was so Personable, available and willing to listen to all my plans and needs to make sure I ended up with the correct car, and best price. We really appreciated being able to bond with Charles over the mutual love for pets, and I felt like he truly had our dogs in mind with us as we thought about the amount of space needed for them in a new vehicle. When it came time to pick up the vehicle, Jonny and Charles make a perfect team for giving a crash course in everything there is to know about a car with so much technology. This much new information, not only for myself but for my parents who were present, can be so so daunting and overstimulating. But not when Jonny is the instructor. He makes everything so simple, and is incredibly patient for those of us who are little technologically inept. I remembered working with Jonny with my last vehicle, and again, he WOWS at everything he does. He paid attention to so many details of the buying/pick up experience. He noticed my purple accessories I was wearing, and set the color of the interior LEDS to purple for me. He took the time to take amazing photos of myself and my family with the new car, including a great video. And, with my fear of damaging screens, he took the time to precisely, perfectly install a screen protector on the huge dash screen that extends from driver to passenger side of my GLE 350. I do live about 2 hours away from this location, and while there are a couple closer locations, I need to say that Jonny and Charles are worth making the trip to be greeted with familiar smiles, and people who care. More

Excellent service. I usually work with Brian, in the service department, he always goes the extra mile, getting timely appointments, communicating status, etc. Brian is I usually work with Brian, in the service department, he always goes the extra mile, getting timely appointments, communicating status, etc. Brian is a straight shooter and he cares about his clients. Highly recommend him. More

Everyone was wonderful. I showed up with a low rear tire. The greeter found a screw in the tire, Fred checked for availability, I walked to Panera for lunch, and returned I showed up with a low rear tire. The greeter found a screw in the tire, Fred checked for availability, I walked to Panera for lunch, and returned to a clean car with a plugged tire for $36. A real bargain and the reason that when something goes wrong with my car I go straight to Natick. More

Johnny and Sara were amazing. My car buying process was smooth. The help to get familiar with the car technology with Johnny was amazing also. Love the Natick Mercedes Benze team My car buying process was smooth. The help to get familiar with the car technology with Johnny was amazing also. Love the Natick Mercedes Benze team ! I will come back for my Wife GLC ! More

Vito Argote, Yatin Kamlde, and Jonny Pham, did an excellent job from the day one we went to the dealership until then day we picked up the car. We bought the glc 300 coupe 2024, they taught us every excellent job from the day one we went to the dealership until then day we picked up the car. We bought the glc 300 coupe 2024, they taught us every single thing about the car, We highly recommend them. Thank you so much More

Johnny was excellent! He is very knowledgeable and was incredibly helpful in going over the features of my new car. He took the extra time to come to my home to pair my g He is very knowledgeable and was incredibly helpful in going over the features of my new car. He took the extra time to come to my home to pair my garage and spent time for all my questions. Thank you! More

Jonny and Steve has been great throughout the whole process of buying my new Mercedes. Coming out of my old Mercedes into my new one it is completely a whole new car and technology that I thought would process of buying my new Mercedes. Coming out of my old Mercedes into my new one it is completely a whole new car and technology that I thought would take me along time to figure out but Jonny the tech specialist has been extremely patient, professional, very friendly and was able to successfully get me comfortable with using all of the functions and made it fun and was able to quiz me through to make sure I was having fun and engaged. Great job Jonny! More

I have never experienced the attention to detail that I received from Jonny when he so willingly explained all the features of my new car. His kind, demeanor and clear explanations were a true joy to beho received from Jonny when he so willingly explained all the features of my new car. His kind, demeanor and clear explanations were a true joy to behold. It was obvious to me that he had spent quite a bit of time researching all the features of my car and knew exactly how to educate me on all that it had to offer. Jonny is a true expert who can impart his knowledge in a clear, concise, and professional manner. He totally has taken the new car experience to an even higher level. More