Mercedes-Benz of Sudbury

Very nice people and service for the most part, the dealership is well maintained and is clean. Their were some issues we encountered with the financial department, and the wait time to receive service dealership is well maintained and is clean. Their were some issues we encountered with the financial department, and the wait time to receive service is alittle unacceptable. We waited nearly 30 minutes to meet with a representative just to deal with finalizing payment. Otherwise good service. More

Jonny and Francisco are very helpful, polite, patient and made my purchasing experience very special thank you! made my purchasing experience very special thank you! More

Howard and Jonny were both great to work with; they made the process effortless and fun. the process effortless and fun. More

Hi Jonny. Thank you for your assistance today with the Me Connect app. I posted your review. See below: I met Jonny Pham shortly following my purchase of a Thank you for your assistance today with the Me Connect app. I posted your review. See below: I met Jonny Pham shortly following my purchase of a 2020 C300 in the fall of 2023. He met with me to review the car functions as well as to provide direct instruction and guided practice of Parking Assistance  and Voice Command features. More recently, I purchased the Mercedes Me Connect App.  On both occasions I found Jonny professional and engaging. He is extremely knowledgeable about all things Mercedes, as well as technology. He kindly and patiently guided me through the instruction and through the installation, registration, and use of the Me Connect app. When I, at times, I found myself experiencing information overload, he slowed his instruction, encouraged me to ask questions, and assured me that we could take as much time as was needed for me to feel comfortable with the new information. I felt comfortable asking him to pause instruction and to interject comments and to ask questions. I was especially appreciative, and relieved, that he offered to be available anytime in the future if I had questions or needed any additional support. More

Jay & Jonny were excellent, Jay made it possible for me to have the vehicle I wanted and really personalized the experience! Without Jays help this wouldn’t have been possible to achieve. On the day of to have the vehicle I wanted and really personalized the experience! Without Jays help this wouldn’t have been possible to achieve. On the day of delivery I met Jonny who was an MB EXPERIENCE GENIUS who helped me with my delivery and REALLY SHOWED ME everything that the car offered that you cannot see until you go through Jonny’s Mercedes Experience!! More

Thought I was treated well for my engine issue . Luis was great. That’s all Luis was great. That’s all More

Brian was very helpful and completely explained the services my vehicle needed. He was very courteous. The facility and amenities are excellent. services my vehicle needed. He was very courteous. The facility and amenities are excellent. More

Went into Mercedes-Benz of Natick to get my car serviced and everyone there was very friendly. They serviced my car very quickly and efficiently. Thank you guys! and everyone there was very friendly. They serviced my car very quickly and efficiently. Thank you guys! More

I had an exceptional experience working with Dakota Haddad when buying my car. Her knowledge, kindness, and patience made the entire process smooth and enjoyable. Dakota's expertise was evident as she Haddad when buying my car. Her knowledge, kindness, and patience made the entire process smooth and enjoyable. Dakota's expertise was evident as she guided me through the options, providing valuable insights. She genuinely listened to my preferences, ensuring a tailored and stress-free experience. Her friendly demeanor and unwavering patience set her apart. I highly recommend Dakota for her outstanding service and would gladly seek her assistance again in the future. More

Brian Breidegan was very helpful in understanding my service needs and my need to have my car picked-up and serviced quickly . Brian kept me informed of the service progress and returned my car promptl service needs and my need to have my car picked-up and serviced quickly . Brian kept me informed of the service progress and returned my car promptly with all service request completed . I give Brian 5 stars for his excellent service. More